Injector Failures - Possible recall

[spako]

As agreed with VW Customer Service and my local VW garage last week, I brought my Passat for inspection this morning.
Got a brand new 2011 VW Polo 1.4 (700 miles on the clock) as a replacement vehicle and now I'm awaiting their call back.
Fingers crossed.

Got the call from my local VW garage this afternoon to say that they've ordered 4 injectors for tomorrow and the car should be ready for tomorrow night.
Forgot to ask about the wiring loom, but I gather from the previous posts, that they're replacing it as well.
Can't wait to get the car back.

[Europa25]

Good to see so many are having this fault attended to.

I called VW CS this week, spoke to two very helpful people, and they assured me that it would be attended to , and a case number for reimbursing the dealer given to me.

On calling the dealer, (where I bought it from and has been serviced at since), the reply was not so friendly stating that 'Out technical manager says, Unless your engine does not work properly, VW will not be replacing the injectors). All I needed to hear.
I gave them alot of background info (Thanks to you guys on here), re multiple failures, VOSA, VW CS, and the real danger of being on a motorway and losing power, brakes, steering etc and it then seemed to sink in a bit.
I also explained that VW were paying them and not the other way around...

I'll keep you posted on this one, as the car does not go in for a while yet and I am not prepared to be treated in a discriminatory way over such a dangerous issue.
Perhaps they ought to be put in a Passat on a dark rainy night at 75mph and then have the engine switched off and see how they feel about it then ?

[DSG4ME]

@ String, this is what I got from VOSA

Your second question reference the Oil pump failures. This defect is out
side of VOSA safety branch as the fault does not cause a safety issue as
you would normally get a warning light that the you have lost oil pressure
and that the engine would not fail without any warnings. If you think that
this item is not fit for purpose then you should contact your local Trading
Standards office. I have attached a copy of our Consumer guide to safety
defects, to provide you with a better understanding of our work.

This was me informing of the other mass faults with this shoddy piece of engineering by a company that should know better, I think the TSO is the one to contact myself and see what they say, you've been done up one way or another, the 1.9 PD requires the belt off, the 2.0 doesn't, I think someone got the engine capacity wrong and slackened that bolt myself.


And for others info car manufacturers have been buying scrap vehicles to see what parts were over engineered at the time, this will account for the numerous suspension failures and things like brakes,clutches etc, they've nipped the quality back to the bone and it's us who are picking the tab up for it.

[String09]

Thanks DSG4ME...First priority at the moment is get up and running again, next stop TSO, will keep you posted...

[billythetidd]

Good to see so many are having this fault attended to.

I called VW CS this week, spoke to two very helpful people, and they assured me that it would be attended to , and a case number for reimbursing the dealer given to me.

On calling the dealer, (where I bought it from and has been serviced at since), the reply was not so friendly stating that 'Out technical manager says, Unless your engine does not work properly, VW will not be replacing the injectors). All I needed to hear.
I gave them alot of background info (Thanks to you guys on here), re multiple failures, VOSA, VW CS, and the real danger of being on a motorway and losing power, brakes, steering etc and it then seemed to sink in a bit.
I also explained that VW were paying them and not the other way around...

I'll keep you posted on this one, as the car does not go in for a while yet and I am not prepared to be treated in a discriminatory way over such a dangerous issue.
Perhaps they ought to be put in a Passat on a dark rainy night at 75mph and then have the engine switched off and see how they feel about it then ?

I had a similar experience. Phoned VW CS, they said yes, replace everything FOC. Local dealer booked in for service and MOT and injectors. They had a week to order the parts but they didn't. Said they had to get the warranty manager to agree to the work, i said that it's nothing to do with a warranty, blah, blah blah. To cut a long story short, I got VW CS to get them sorted and lean on them a bit. It's now booked in for 26th September.

[VOSA]

VOSA have now received enough information on the injector defects and do not require any more reports to be sent in us.
If you have suffered or think that you may experiance this fault in the future, you should contact the relevant customer support group for your vehicle type.

Volkswagen (Tel 0800 0833914)
Jenny Boyd
Stefan Elliott

Audi (Tel 0800 699888)
Victoria Carter
Isabelle
Lindley
Jane Jones

Seat (Tel 0500 222222) & Skoda (Tel 08457 745745)
Simon Ackroyd
Ian Walsh Osm

[spako]

Got the call from my local VW garage this afternoon to say that they've ordered 4 injectors for tomorrow and the car should be ready for tomorrow night.
Forgot to ask about the wiring loom, but I gather from the previous posts, that they're replacing it as well.
Can't wait to get the car back.

I've collected my car this afternoon. All 4 injectors and wiring loom have been replaced, they've also washed the car. Thanks to VOSA and VW for getting it sorted.

Happy days.

[fat controller]

Mine went in at 8 am this morning, and I was told initially that VW wouldn't replace any injectors unless they had failed. Suggested to them that they might want to think again, and contact Jenny at VW to see what her take was on the subject.

Got a call back at 1130 asking if they could keep my car over the weekend so that a senior technician could look at it, and to give them time to contact VW - so, I will know nothing until Monday.

I will update as soon as I can, but I am going to be without internet for a wee while as we move to the new house tomorrow, so please bear with me if I go 'mute' for a bit.

As promised, an update - broadband just fitted today so haven't been able to get back sooner.

Car was kept over the weekend, and in fact I didn't get it back until yesterday morning. All four injectors renewed, plus the wiring loom, under the 'VW goodwill policy', and they even washed and hoovered the car for me too.

Car feels completely different - much more sprightly, no hesitations, no misfires, and the fuel consumption is markedly better - it also seems to be much smoother in its power delivery, and I have a notion that it is quieter (although that could be psychological admittedly).

Service from Twickenham VW was excellent throughout, as was the service from VW themselves (and I will email the CS Manager back tommorrow to say so too) - all in all, I'm a happy man

[gazza007]

Car feels completely different - much more sprightly, no hesitations, no misfires, and the fuel consumption is markedly better - it also seems to be much smoother in its power delivery, and I have a notion that it is quieter (although that could be psychological admittedly).

Having driven the car for 2 weeks, I would agree. Got a long run south this weekend MPG will be interesting.

[Mal]

Update to Tags 211/248.

My car went in yesterday morning for new injectors/loom, picked the car up 2.00pm all done!

My thanks to Lookers Teesside for excelent service (Neil) SM, (Amy) CR. All I had was a Case number + print outs of VOSA comments from this site and Neil sorted the rest with VW.

My confidence in my Passat has returned and after owning the car since new I can now look forward to many more miles of worry free motoring.
(Without the beer).

Mal.

B6 Passat SEL 170TDI FR sensers/Fogs/MultiSW, BMR PD engine April 08.