Injector Failures - Possible recall

**rapport25** · 25-08-2011,10:17 AM

Originally Posted by fat controller

You can bet your bottom dollar that VW will be making sure that Siemens shares the cost burden for all of this.

I just went to give them a ring, and realised that we'd left the phone off the charger for ages, so I'll call them this afternoon and post back how I get on.

Fat controller, I suggest you call them asap. Also get your receipt ready for a refund on the failure you have already had.

As mentioned in numerous threads mine has had no failures. Now I have 4 new injectors plus loom. It feels a lot better to drive and far smoother than before

**rapport25** · 25-08-2011,10:19 AM

Also FC on another note Mrs Rappy is having 4 new boots fitted Falken 912's thanks to your recommendation.

**rob1990** · 25-08-2011,10:59 AM

Still waiting....

**rapport25** · 25-08-2011,11:05 AM

Originally Posted by rob1990

Still waiting....

I would call them back.

**rob1990** · 25-08-2011,11:20 AM

Originally Posted by rapport25

I would call them back.

And as if by magic, vw called me back

Going in next Wednesday for the foc injector upgrade

Nice

**billythetidd** · 25-08-2011,11:57 AM

VW phoned. Got case number. Just waiting on a call back. Passat 2.0l Tdi PD engine ~45k FSH from VW. No failure....yet.

Fingers crossed.

**Imizz** · 25-08-2011,12:55 PM

Hi, just reading up on the progress of this...

Mine has not come up with any faults yet, but is it worth me ringing up and getting it checked? Does it cost anything if no faults are found?

It's a 170 Sport 2008 BMR engine.. do these have faults?

**Tony_Essex** · 25-08-2011,01:19 PM

Ok got case number... Have been asked to book car in at local dealer.

Both Customer services and dealer knew of the issue and agreed it is a serious safety concern.

Customer services have asked that the dealer check the car before deciding on the appropriate action to remediate the situation. Dealer also suggested I have a courtesy cars for atleast 2 days so the matter can be sorted out...

So car is going in on Tuesday and I am keeping my fingers crossed.

**fat controller** · 25-08-2011,04:02 PM

Originally Posted by rapport25

Fat controller, I suggest you call them asap. Also get your receipt ready for a refund on the failure you have already had.

As mentioned in numerous threads mine has had no failures. Now I have 4 new injectors plus loom. It feels a lot better to drive and far smoother than before

Called them about an hour ago, spoke to a very helpful chap who has started a case for me, and says that the customer service manager will be in touch in the next 24-48hrs. Meantime, I am to book the car in with my local dealer, tell them that Customer Services are aware of the problem, and show them my V5 - they will then assess what is needed, and replace as many injectors as needed FOC; he also advised that I try and find the receipt for the injector that failed last year, and they would sort a refund

So far, so good - well done VW!!

I do wonder if there might have been a deal of 'persuasion' on behalf of VOSA though (change them all voluntarily and we will avoid the embarrassment of a recall?)

Originally Posted by rapport25

Also FC on another note Mrs Rappy is having 4 new boots fitted Falken 912's thanks to your recommendation.

**Forza** · 29-09-2011,04:32 PM

Called VW in Miton Keynes. Seemed very vague and lots of 'IF it's a recognised fault'.
Given a ref and told to phone local dealer who booked it in for next week and said They'll charge £90 to inspect and only refund once again 'IF it's a recognised fault'.

Not quite as easy as some peoples experience.