Injector Failures - Possible recall

[SYSTEMSEIKO]

Thanks to all for this very informative thread, just got car back from VW with injectors changed all changed FOC, they stated that although this was a exchange there was no warranty, i then informed them of VOSA's letter and legality of consumer rights, i stood firm and although the service manager would not verbally give me a guarantee he knew that i was covered.
Car now driving a lot smoother in mid range and have seen slight improvement in MPG

[artnada]

Ok, next step.

I called VW UK today and told them of the previous cost to me last year for an injector failure. (£855.44)

The gentleman on the phone started a new case, and has asked me to send him the relavent documents and seemed very apologetic etc.

They hope to sort this within 30 days.

I then had a call-back from my "case manager" 30 minutes later, comfiming all details etc.

So, FINGERS CROSSED

Will let you know the outcome.

[richball65]

I'll tell you the outcome....You will get all your money back, no quibble.........I got my cheque for £1500 for 2 injectors I paid for last year from VW. 100% satisfied !

[artnada]

I got to say VW have been very good about this. The customer service has, so far, been second to none.

[jhjl]

My 2006 Golf GT 2.0 170bhp had an injector failure on saturday. VW are replacing all four for free. However back in august 2010 I had number 2 injector replaced by a VW specialist at a cost of £900 quid. Do I get my new injectors for free AND a refund for the previous work? VOSA dont seem to be answering their phone.

[jack f]

In my not very expert opinion i would say you can claim for the injector it was still a failure as long as you have the paperwork to back it up. VW are replacing your injectors out of goodwill you are still £900 out of pocket. Phone them and register your claim youve nothing to lose.

[Quatrelle]

.......VOSA dont seem to be answering their phone.

They're probably on strike.....

[Crasher]

This is a brief précis of the VW UK Service Action 23H9 regarding Piezo pump injectors.

The repair instructions are contained in Technical Product Information (TPI) transaction number 2027647

This applies to 2.0TDI PD Golf, Passat, and Touran with PD Piezo Injectors

There are approximately 78,800 (model years 2006 – 2010) affected vehicles in the UK.

Owners will receive communications from Volkswagen UK on a phased basis.

The following vehicles with the engine codes listed are affected.

Passat 3C 2006-2008 with the BKP, BMA, BWV, BVE, BMR, and BUZ engines

Golf 5 2006-2009 with the BMN engine

Touran 2006-2010 with the BMN engine

Technical background

On some vehicles with the 2.0l TDI engine, deposits can settle on the Piezo pump injector elements because of dirty engine oil. This can lead to running problems. Not all vehicles are affected by this campaign! On the affected vehicles the Piezo pump injector elements must be checked and if necessary replaced. Please make sure that on the affected vehicle the check and repair of all open campaigns/measures are performed during the workshop visit.

Parts to be fitted as part of this campaign.

1x Campaign 23H9 sticker 000 010 006
1x Wiring loom adapter 03G 971 033 M
4x Adjustment screw WHT 000 530
5x M8x58 socket head bolt N 105 811 01
8x M6x88 socket head bolt 03G 103 385 A
4x Pump injectors

If the vehicle is listed in the system as not completed, check whether a campaign sticker with the entry "23H9 date/stamp" is attached in the spare wheel well area (next to data sticker):If the campaign sticker is attached, the campaign has already been performed. Make the entry “23H9 date/stamp” in the service schedule under “Space for workshop entries”.



If the campaign sticker with entry "23H9" is not fitted, carry out the work according to the repair instructions.

Identifying the potentially faulty injectors.

Remove cam cover and check the part number –see arrow- on the pump injector element. All pump injector elements with the part number 03G 130 073 D or 03G 130 073 M must be replaced. All other pump injector elements are correct and must not be replaced.

[Forza]

Are they supposed to fit brand new injectors? As all of mine have turned out to be refurb/exchange parts. He also told me he thought they were Bosch units.

After having my injectors fail again, I took it to VW who charged me £120 to shrug their shoulders and say 'dunno'. They then said it would cost £600 to run a parallel loom to see if the problem was faulty wiring, so I told them to go fish.
Having taken it to a local mechanic who worked for VW as a reporting tech, he charged me £100 to run a parallel loom, and fit and retry each injector on a different cylinder, coming up with 3 of the 4 injectors had failed.

He also told me at that point were all exchange/refurb injectors as denoted by the parts being stamped with SX at the end.

[Crasher]

The injectors are always exchange units and as far as I know they are Siemmens. I have had two failures of new injectors.