GTD Delivery Dates

[Vincent Vega]

Was speaking to my dealer today who has told me that my build date has now moved to week 31 .

Vincent Vega, have you had any change to your date as both our cars previously had the same build week?

Using the principle "no news is good news", as far as I know my car is still scheduled for week 23 (w/c 7th June - week 1 started on 4th January). My salesman told me that he checks his orders on Tuesday and Thursday, and I haven't heard from him since 11th May, when he told me that I was definitely getting a 2011 model. He's been very good about keeping me informed, and even calls me when there's no news - shockingly good customer service, for once!

During my last conversation (11th May), I was told that the car had been yanked from the build system temporarily as it was a 2011 model, and would be put back in due course. He was pretty certain that this wouldn't affect the build week - in his 6.5 years as a VW salesman, he apparently has never seen the build week shift as a result of a new model year being introduced. Hopefully you might find that week 31 changes - it might just be a placeholder whilst they feed all the cars back into the computer (perhaps they print them out, reformat and add them back in again?) and once they're done, they sort out the build weeks properly.

12 weeks, two days and counting. I'm not holding my breath, to be honest.

(As an aside, it's not just VW with ridiculous lead times - my mum has waited twelve weeks for a fairly run of the mill Renault Clio, made longer by Renault somehow "losing" the car for a brief time, along with four others!)

[chris.fulton]

Had a further update from the dealer after he contacted VW customer services. They are saying it has moved because of the 2011 spec (as you suggested) but they expect it to return to week 23. He is to call back next week to confirm this so fingers crossed.

[spencerchappell]

Order my GTD in March and am collecting tomorrow. By all accounts on this thread of long lead-times, my dealer has really pulled the rabbit out of the hat.

- Golf GTD, Candy White, RCD 510, RV camera, flat tyre indicators, Luxury+Storage+Convenience pack, rear side airbags and 18" Vancouvers, Baby!.

[chris.fulton]

Was yours ordered through the scrappage scheme?

[spencerchappell]

Was yours ordered through the scrappage scheme?

No, not a part of the scrappage scheme. Just a straightforward trade-in order.

[Vincent Vega]

Please post some photos when you get it!

[spencerchappell]

Please post some photos when you get it!

Will do.

[Vincent Vega]

Had a further update from the dealer after he contacted VW customer services. They are saying it has moved because of the 2011 spec (as you suggested) but they expect it to return to week 23. He is to call back next week to confirm this so fingers crossed.

Have you heard anything? I got fed up waiting for an update (three weeks since the last one, and week 23 is this week) so I called my dealer. First they couldn't find the salesman ("outside", apparently, and it took him 90 minutes to find the way inside). When he eventually called me back (12:10) he confessed he hadn't checked the system on Thursday as he said (repeatedly) that he did, and that he hadn't heard anything since the car was yanked from the system due to being a 2011 model. He said he'd check the system and call me back in "five minutes". Longest five minutes ever: he still hadn't got in contact by 17:30 when I left work.

This has been the first negative experience of this latest car purchase. I'm spending £30K on this car, and it would be nice to think that if someone promises to call you back in five minutes, they would actually do so. Car salesmen (and most of them are men) seem to get away with treating customers like crap. Why do we, the customers, put up with it? I'm not sure I can be bothered chasing him for updates, though I'm sure I'll give in and call him (again).

Sigh.

[chris.fulton]

I spoke to my saleman on Friday and he told me that my order is still showing as having a week 31 build date. He was waiting for VW to call him back about it and he then promised to call me when he had an update. Will let you know what they say

[Vincent Vega]

Non-update #3. Having promised he'd call twice now and not done so, I called my dealer in an attempt to speak to my salesman to find out what is happening. Apparently he's on holiday 'til Thursday! Perhaps he's been distracted. Anyway, I eventually spoke to one of the other salesmen, who got me my six digit commission number from the system. He expressed surprise that I was still waiting (over three months now, or 101 days), saying that he would have expected the car to be at the dealer's by this time.

Anyway, I 'phoned VW and got through immediately (surprisingly!). I got asked for my last name, first name, post code, address, supplying dealer, supplying dealer's address, salesman's name, order date, expected date of delivery ("July or August", I said, vaguely), the type of car and the number of doors. And, then, paraphrased, "We'll call you back within the next twenty four hours with a status update".

It takes twenty four hours to type six digits in and read a line of text? Oh dear.

On other forums (Golf GTI forum UK) I note that other people waiting for GTIs/GTDs have had theirs confirmed as being built this week. But still I wait, not knowing what's going on. Not knowing is the worst bit.