Sorry to hear you had a bad experience.

Are you going to name and shame? (People have a right to know)

My friend runs a detailing business and always lets me know of the best bodyshops. Usually means a long journey for me (I'm based in Wycombe) but I have always been satisfied with the work. Plus if my friend takes his beloved M3 there, I know my A3 is in good hands.

When it comes to garages / repair work I've also posted on here to get feedback before then booking my car in with anyone.

Lessons learn I suppose, but it is not easy, particularly when it is your pride and joy and someone else just does not care!!!