Morning everyone,
I had my bumper repainted to get rid of some lacquer crazing at the Audi approved bodyshop in Leicester at the end of Dec. They had a problem with paint reaction at the end of last year so re-did the job on 17/3. Although the crazing can't be seen any more, the bumper is now a darker shade of blue (its mauritius blue pearl) than the rear quarter panel and this is most noticable on the drivers side. The guy at the garage has (i assume accidently) admitted that they have only been smart repairing the damaged area (strip under boot lid) and then lacquering edge to edge.
I'm having major issues with their non existant customer service, coupled with the fact that they keep putting scuffs and scratches on my car every time it goes in and have now overtightened the rear light cluster so I can't remove it!

I'm basically wanting some advice on whether this many sets of lacquering is causing the colour change. On top of the original factory lacquer, the bumper has now been lacquered edge to edge on 3 more occassions that I know of and just looks obviously repaired as well as being darker. The body shop is giving the old plastic/metal substrate excuse and ignoring the fact that the colour matched perfectly both originally and also after their 1st repair attempt so I know it can be done!

Surely the substrate excuse is irrelevant as they have admitted to only painting the one strip and then lacquering the whole bumper? My quote said repaint the bumper and didnt make any reference to smart or patch repairs of any sort.

I would appreciate any advice you guys have on this. Thanks, Sarah