Piezo Injector Failure, and subsequent detection and repair.

[sanstorm999]

Hi Everyone,
My Audi A4 2.0TDI 170 S-Line SE 56 plate, died on the school run Wednesday morning. Fortunately, I was on a low speed side road when it happened. The Roadside assistance mechanic diagnosed it as a fuel supply problem. He called a local Indy garage who advised him that it was more likely an injector failure, that Audi were replacing them under goodwill.

I called Audi Dealer in Maidstone from the road side and mentioned the possible injector fault diagnosis and was advised by them that they were unaware of an injector problem on this model and would charge £144 diagnosis fee.

Based on Audi response I got the car recovered to my home and called Maidstone Audi again once I had run a VCDS fault report, which showed an injector fault and done some research on the net about the potential injector problem . But again they denied any knowledge of a ongoing problem and advised I contact Audi UK direct.

This I did and they immediately admitted the injector issue and promised to get them checked and replaced as long as I could get the car to an Audi centre.

This is the part where I am really annoyed with Maidstone Audi, as it would now cost me nearly £200 to get the car towed from my home to Audi Maidstone. Because most breakdown cover only allow for one single destination for a recovered vehicle and because I had chosen to get the car recovered to home, I was not entitled to get the car towed to Audi.

However, after phoning several breakdown companies and quoted roughly the same. I was advised by Audi assistance to contact the original recovery company GREENFLAG and ask if they could help.

To my relief and great thanks they agreed to collect the car and deliver it to Maidstone Audi for free and treat it as a continuation of my original roadside recovery! What a top company and thank you Green Flag!

Three days later I have the car back and all four injectors and wiring loom have been replaced free of charge by Audi UK.

Car runs smoother without flat spots it had before.
My advice if you have this model of Audi contact Audi UK direct and ask for them to be changed before someone has a serious accident.

I can now ADD my final result to this saga!
I was so impressed at how Audi UK dealt with the matter and thankful they got our car back on the road at no cost to us, that I wrote and thanked them just after receiving the car back.

To my shock and surprise Audi UK called me a couple of days after receiving my letter and offered to send me a crate of wine as a thank you for being such a loyal customer to the Audi brand for nearly 20 years.
I replied I do not drink alcohol (due to driving so much, but my wife does). However, he noted I mentioned in my letter that our car was almost due a CAM-Belt, Tensioner and Water-Pump change and that he would sort something out!?!?

Two hours later I received a call from the same Audi UK customers services rep and was told that Audi Maidstone would be calling me direct to book my car in to replace the aforementioned parts completely Free-of-Charge. Not forgetting to mention they also MOT'ed the car free at the same time also!

Now how is that for customer loyalty and service!?!?!

From one very, very happy Audi owner - Proper Result!
Sanstorm