B&O Sound System Production Issues - Cars built end of Feb 2010

**the_it_bloke** · 24-03-2010,10:24 AM

All

Please note there have apparently been issues with the B&O Sound Packs supplied to the Audi factory for A4, A5 & Q5 for cars due for build around Week 08-09 (late Feb 2010) which has stopped Audi fitting them.

For cars manufactured around this time the B&O sound system is being replaced by the standard Audi sound system for affected cars.

I only bring this up as they were supposed to contact affected customers before dispatch but I only found out when I picked my car up, you can only imagine my dissapointment!

There are solutions / options available to the dealer and mine were very appologetic and helpful. That said if you are awaiting delivery of your car and have ordered the B&O Sound System it might be worth asking your dealer about the Sound Pack Ordering and Build issue to confirm if you are affected or not.

I really hope you are not affected and hope this doesn't cause you concern, but I would personally rather have known BEFORE the car turned up than spoil that great feeling of picking up a new Audi on the day.

That said, I REALLY LOVE the car and many thanks to Audi for doing everything in their power to make up for the dissapointment.

Rgds

**Gary_W** · 24-03-2010,11:36 AM

Very interesting, and sorry you've had this issue

Read my thread that I started yesterday about the rattling B+O. I wonder if there is a relationship?

**Niko** · 25-03-2010,02:22 AM

This is v intteresting. I have written to my dealer and advised them of the concern being expressed here. For me it is a crucial requirement, it was the main reason for me buying another A4. Waiting for response. Car not due into UK for another week or so making build week around the time of concern. Will advise on their response. I am sure they would have said something though.

What options did you get when you found out it was not fitted?

Nik

**Blagg** · 25-03-2010,11:34 AM

I picked up my new car on Tuesday, only to find the B&O system had not been fitted. Everything else was fine, and the dealer was as suprised as me when I pointed out the missing system!

I took the car and the dealer undertook to resolve the issue but they were at a loss as to how to do so, I'm waiting for them to ring me to tell me what they've found out.

What sort of options does the dealer have? Is there any way the system can be fitted once the car has left the factory - assuming B&O resolve their issues?

**ScottyUK** · 25-03-2010,12:42 PM

Originally Posted by the_it_bloke

All

Please note there have apparently been issues with the B&O Sound Packs supplied to the Audi factory for A4, A5 & Q5 for cars due for build around Week 08-09 (late Feb 2010) which has stopped Audi fitting them.

For cars manufactured around this time the B&O sound system is being replaced by the standard Audi sound system for affected cars.

I only bring this up as they were supposed to contact affected customers before dispatch but I only found out when I picked my car up, you can only imagine my dissapointment!

There are solutions / options available to the dealer and mine were very appologetic and helpful. That said if you are awaiting delivery of your car and have ordered the B&O Sound System it might be worth asking your dealer about the Sound Pack Ordering and Build issue to confirm if you are affected or not.

I really hope you are not affected and hope this doesn't cause you concern, but I would personally rather have known BEFORE the car turned up than spoil that great feeling of picking up a new Audi on the day.

That said, I REALLY LOVE the car and many thanks to Audi for doing everything in their power to make up for the dissapointment.

Rgds

And you're ok with that

When my car turned up with options missing (admittedly one was big - quattro) they ordered me a replacement. I drove that car until the new one turned up. I would not have accepted my car if the ordered B&O was not in it.

It would have spoiled the car feelgood factor for me in all the time I owned it. After specc'ing a car and spending £30k+ then it should be as ordered. I'm not legal beagle but supplying something that's not what you've ordered is surely breaking the contract. Of course the options are open as to how it's resolved and they could just say "sorry, would you like to reorder" and leave you to sort out your transport until it comes in again.

Either way, good luck to you guys with this issue

**Blagg** · 25-03-2010,12:56 PM

Well I have it in writing that the delivery wasn't as expected, the dealer has promised to get something sorted, and solutions they said include anything up to and including a re-order/replacement car. Not sure how realistic that is but not much else I could do really. It does lessen the feel-good factor significantly.

They just rang me. Audi have delivered hundreds of cars with missing B&O. Since January they are part of the £500 Sound Pack that includes DAB (worth £300 on its own) and the offer being made to customers is £200 compensation.

When I ordered in December that wasn't the case, I paid £515 for the speakers and didn't order DAB. The car I have now does have DAB but I'd consider that a bonus that now comes with the £515 speakers, so I'd expect £515 (+the DAB I got) as compensation. I'd then be able to take the money and get some decent after-market speakers fitted.

And that is the point really, it isn't the money I want but some good quality speakers. I want Audi to sort that out for me. The dealer knows this, and I haven't accepted the £200.

The next step possibly depends on whether the B&O is going to re-appear at all on new builds,, however the dealer did confirm that they can still order it.

**Geordie Amanda** · 25-03-2010,01:35 PM

In general, how good are Audi at building your car exactly as you specced it? I know that my BMW had a shopping list added to it and the dealer called me in to confirm every single detail a couple of days before the build slot (do Audi know the build date in the same way?) and sure enough when the car came every single thing (18 of them) was present and correct.

**Niko** · 25-03-2010,02:29 PM

Update,

E-mailed the dealer and he confirmed my build week was number 10. He went onto say that my order was not affected, but did not say what the issue was. My take is that there is indeed an issue. I simply could not accept the car without the B&O as has been stated earlier, every drive and every day would be a reminder. The compensation unless in the thousands would not cut it!

After market solution would also not work imo as the B&O was specifically designed for this car and sounds awesome. I would rather do without the boot quite frankly than give up on the B&0!

Nik

**Gary_W** · 25-03-2010,03:28 PM

£200 compensation is an utter joke.

I am under the impression that B+O is something that cannot be retrofitted by the dealer. Willing to be put straight there.

I'm with Scotty - tell 'em to have it back and get you the car they actually ordered.

**Blagg** · 25-03-2010,04:36 PM

They have confirmed what we both thought, that the B&O cannot be retrofitted. Also confirmed that they are still ordering it for new cars, so I asked them if they were serious when they'd said I could re-order. He nervously said they were, they'd need to think about what I would drive for the next three months.

I am hopeful that this is going to get resolved. Maybe I'll just need to wait several more weeks until I have the car I thought I'd have. Until then, not sure what I'll be driving in, perhaps the very nice A4 I drove away 2 days ago?

Actually I think I'd be happy to compromise if they make a case that they want that one back so long as I had something reasonable that they find for me, maybe I'll need to pay something but I'd hope not. The dealer fully understands that I want the sound system (so long as it works) and not the cash, they said that what really matters to them is that I'm completely happy. Quite right too.