Delayed Delivery

[wicker1]

Hi am I expecting to much?
Carefully selected my Audi after much soul and dealer searching.
After receving good price from Aberdeen Audi asked my local dealer if they could match it and after a bit of to and froing they did.
Placed order on 1st Oct for A4 saloon 2.0 Tdi Quattro S Line Exec in Ibis white, Milano Leather, Black styling pack, interior light pack and boot spoiler. Paid my deposit
I waited for over 6 weeks no word from dealer.
I emailed them 10/11, wonering what was happening. to be told they were waiting for cofirmation of delivery from Audi.
Tonight 13th (black friday) e-mail at 5.15 pm told that delivery unlikley before first two weeks in January 2010 and of course I will be subject to VAT increase.
I have already sent e-mail to Audi customer services and I intend to contact Highland Audi tomorrow
3+ months, is this reasonable, I feel like I am being shafted,

[ScottyUK]

8 - 10 weeks is normal so add on a couple due to the obvious down staffing over Christmas and it sounds about a week or two too long but it's not far out.

[wicker1]

Hi Scotty, sorry what the dealer is saying is that build week is probably going to be early January 2010, 3 months after order surely something is wrong here!!

[ScottyUK]

ooohhh build week !! Yep that's a long time! Any explanation?

Try calling another dealer and tell them you're ready to place an order but time is critical and can they tell you when it would be built.

It could be your dealer has used up it's allocation for a while and hence can't order for a while. Some other dealer maybe able to.

[Bratty]

I ordered my car from Highland Audi Inverness, and basically they did not order it when they said they would and waited for the next month, when I spoke to them about it they claimed that quotas were filled and that is the way it is!!?!! Unfortunate because the salespersonnel were still saying that it would be coming on time. basically the salesteam hand your order to "THE PERSON" who orders the cars at that franchise (who did not realise that the -30mm s-line suspension has to be specced if wanted!!!!).

I could NOT BELEIVE IT!!! (Victor Meldrew moment)

They basically do not know there arrse from their elbows, my advice stay away from them.

Dunk

[johnvw]

Hi Wicker1,
I have just ordered A4B8 2.0T Q ( 30.10.09), prior to placing the order I was aware that the next scheduled build for this car was second week of January 2010. The timing suited me, price was attractive.... not so sure about any increases for a 2010 delivery ( I have my deposit paid and contract tucked away.)
Hope you do not have to wait too long.
Regards John

[ScottyUK]

Once you've placed an order then within a week you should be able to get a commission number from your dealer. This would also help identify the build week slot that's reserved.

[Bratty]

Must stress the point here with regards to Highland Audi, they faxed me the customer order form after I asked them for it, where it stated delivery date and price etc. as agreed at time of paying my deposit. Despite that! for there own reasons they did not process the order until four weeks later. A fact that I only became aware of much later after contacting Customer Services!!

Dunk

[wicker1]

Yes same as Bratty coNtract received, cofirmation number,delivery date etc.
I just wonder if order was late in being placed, they assure me it was not!!
I have contacted Audi customer services to see what they say.
Johnvw watch because if you are not receiving your car to 2010 you may well be subject to increase in VAT!!!

[Bratty]

And Wicker1, when you are on the phone to Customer Services ask them to give you the build option codes, then double check that what you have specced is DEFINETLY!! on the build, Highland Audi managed to ommit features that I wanted and claimed later that they were not available at time of order (utter rubbish as confirmed by Audi UK).

Do not want to give the impression that I am on a crusade against that particular franchise but I feel that the service provided was V. poor! Even when I had to resort to getting Company Director Mr Hawco involved they could not come clean!!

Dunk, and Good Luck!