Yes, that is right! Bloke I work with has a 30month old leased A8.He mentioned when it was in for a service one of the headlights not working.Audi garage reported back new unit needed .Fitted following day still not working.They then ordered the gubbins that fires them up and fitted that the next day.No light! Finally fitted new ECU unit and hey there was light! When he collected car,after four days, he was presented with a form to say work done correctly.Except it was actually the bill to Audi for warranty work for a cool £1800.00!
He handed that back and then signed the correct bit of paper.They then tried to charge him over £300 for the oil service but he kindly pointed out he got three free services with the car.The garage had been taken over and no doubt cursed as they knew nothing of this but honoured the agreement anyway!