Can anyone advise how to replace the pollen filter on my 2003 Sharan. The main dealer service dept quoted "this was designed by a mad man" and suggested not replacing it as it takes as long as a service, lots of things can go wrong and get broken due to trying to access it and if it is not fitted correctly water can enter vehicle and the whole thing has to be done again. If VW dont want to touch it who does !! Another quality and well designed vehicle from VW.... not. Where did they every get a reputation for quality & well designed products ??