Premium Bluetooth Issues

[Jeff Thompson]

Hi, this is not so much a reply as a further query, as I just joined & am still futzing my way through the forum! I just picked a top-range Tiguan 147TSI, fully loaded with all the bits, & had the local dealer fit the PRemium car kit phone option with the RNS 510 (I'm in Australia, Sydney). This cost me a whopping A$2,450, I had no problem pairing my Nokia N96 to it (after reloading the latest N96 firmware to make it more stable), but it was the first one they have done (on any VW model), & all I got with it for instructions was a rotten download from VW Australia of a Touareg manual, with mistakes on the operating button symbols (it had all translated into ASCII codes!), a really poor performance from the company that brought us the Veyron! Anyway, my gripe was that after I had loaded up the 15-max voice tags through the combi-instrument menu for using the one-button voice control the "star" button shown on the graphic (the Touareg's MF steering wheel is slightly different from the Tiguan, but the "star" button's the same), pushing the button did nothing but mute the other media audio sources (radio or HDD/CD/SD card) did not activate voice control like the manual said it would for the Touareg. The dealer tried to get sense from VW Australia, no luck so far, & Googling it seemed to indicate that VW have not solved the problem yet, here or overseas, so I have a very expensive system that doesn't have the same functionality as the same-priced unit in the Touareg. I'm still waiting on a promised response from VWA, but it's very disappointing that this fitting is so problematic, & doesn't even get a decent Tiguan-specific manual with it. Anyone got any clues about this, or whether even the same kit is OK for voice control in other models, particularly the Passat, upon which platform the Tiguan is supposed to be based??? Admittedly this is the dealer's first fitting of this combo, & he even dislodged the video link for the rear view camera whilst fitting the Premium, which I had to diagnose for him & get it reconnected! Any comments would be more than welcome, but otherwise it's a fabulous piece of machinery.