expired Warranty on a laptop, but am i still covered?

[dansansome]

just wanted to see if anyone has had something similar.

basically i bought an Acer laptop just over a year ago, that has been a complete lemon. it keeps blue screening, apparently due to a built in webcam driver, but acts more like a hardware fault (ie re-positioning the screen causes the USB bing-bong disconnect-reconnect noise, but not every time)

i have had the laptop repaired for this fault during the warranty period, however the fault has not gone away, and seems to be gradually getting worse (suggesting hardware problems to me, but anyway...). it was ok for a week or so after being fixed.

now the laptop is out of warranty, should i be able to get the laptop fixed under warranty, arguing that the original fault (identified well within the warranty period) has never been fixed?

thanks for any advice guys

[RickT]

just wanted to see if anyone has had something similar.

basically i bought an Acer laptop just over a year ago, that has been a complete lemon. it keeps blue screening, apparently due to a built in webcam driver, but acts more like a hardware fault (ie re-positioning the screen causes the USB bing-bong disconnect-reconnect noise, but not every time)

i have had the laptop repaired for this fault during the warranty period, however the fault has not gone away, and seems to be gradually getting worse (suggesting hardware problems to me, but anyway...). it was ok for a week or so after being fixed.

now the laptop is out of warranty, should i be able to get the laptop fixed under warranty, arguing that the original fault (identified well within the warranty period) has never been fixed?

thanks for any advice guys

Its always a tough one this, as its out of warranty, the answer is no... but as a jester of good will they may be able to help..

The problem you will have is that they will say it was fine following their testing, hence why it was returned to you.

Its always a tough one... A "nice" letter to them sometimes works as first contact.

Rick

[dansansome]

hmm, thanks for the advice.

i think i will do just that.

[dansansome]

just called them, and after the first pleb informed me that i would have to pay, the tech help person agreed that they would take the laptop back under the 3 month warranty given on the last "repair", under "re-repair" Ts & Cs.

small success i guess. lets hope they bloody fix it this time. its turning into a very expensive paperweight...

[RickT]

just called them, and after the first pleb informed me that i would have to pay, the tech help person agreed that they would take the laptop back under the 3 month warranty given on the last "repair", under "re-repair" Ts & Cs.

small success i guess. lets hope they bloody fix it this time. its turning into a very expensive paperweight...

Wicked Result..

lets hope they sort it!

Rick

[dansansome]

well now i know about the 3 month warranty on the repair, i will keep sending it back until they do :-)

its just been picked up by a dhl courier...

[Eshrules]

well now i know about the 3 month warranty on the repair, i will keep sending it back until they do :-)

its just been picked up by a dhl courier...

with most things, if it's a previously reported/worked on fault, it's not covered by the same T&C's of the warranty.

if it's been previously repaired, the vendor has little argument if you return it (within reasonable time) for the same fault.

If , for instance, 2 years down the line, the fault re-occurred, it would be unreasonable to expect the vendor to repair.

[mluton]

You are protected under the sales of goods act for 6 years. Take it back and get it replaced.

http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

[dansansome]

thanks for the heads-up

i was going to start looking down this avenue if it comes back and still doesnt work.

i've lost all trust in it to do anything other than surf the net, for fear of it crashing mid-process, and breaking stuff. (like performing phone firmware updates etc...)

[dansansome]

well, it came back today, and they (acer) have finally taken notice and have apparently replaced the mainboard.

i did a quick test, and so far, so good. webcam actually works, and screen re-positioning and gentle torsion on the base hasnt produced the usb bing/bongs.

*fingers crossed* i wont have to start quoting the sales of goods act....