Hi, when I use the bonnet release handle in the driver's footwell, the bonnet pops up as expected.

When I use the lever under the bonnet release & lift the bonnet, it's stuck - it seems the loop is stuck in the catch. Does anyone have any advice please?

I've searched for answers but they reference the bonnet release handle not working at all, due to the cable popping-off.
I assume mine hasn't popped off as the bonnet does at least pop-up.

Any thoughts appreciated
Cheers
Al