Notices
 
 

  

User Tag List

Thread: Audi All In service pack

Page 1 of 3 123 LastLast
Results 1 to 10 of 22
  1. Audi All In service pack 
    #1
    Join Date
    Feb 2024
    Location
    Huntingdon
    Posts
    9
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    3 Post(s)
    Hi All
    First post here... Wife has an 2019 A6 tdi. We have been sold an 'All In' service pack which includes an inspection service, a std oil service, 2 x MOT and 2 year warranty,
    Today the car in is for its inspection service and they are telling me that it needs a fuel filter however that's an additional cost!

    Now in my eyes an 'all inclusive' service plan covers everything service related that the car needs. OK I accept things like brakes are wear & tear items but if the car needs a fuel filter, which by definition is a service item, then it should surely be included! Apparently there is a whole raft of things not included in the 'all inclusive plan' an air filter is apparently not even included which in my opinion is one of the most basis items changed at a service! In fact I have a BMW M5 and that has their All inclusive service pack, never been charged a penny at service time.

    Its like booking an all inclusive holiday and then getting to the airport to be told it dosent include the flight!

    I have spoken to 5 different departments at Audi, none of them seem to be able to help. The Dealer openly admits that there are many items that are deemed a 'service' item such as air filter, gearbox oil etc that whilst are service items are not service items according to the 'all inclusive' pack.

    Surely others have experienced this - any way to get them to keep to their end of the bargain or is it just a con? Must be in breach of trades description act!
    Thanks
    Jon
     
    0 0 0
     

  2. Re: Audi All In service pack 
    #2
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,218
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    110 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1836 Post(s)
    What is the VIN and current mileage?
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 0 0
     

  3. Re: Audi All In service pack 
    #3
    Join Date
    Feb 2024
    Location
    Huntingdon
    Posts
    9
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    3 Post(s)
    Quote Originally Posted by Crasher View Post
    What is the VIN and current mileage?
    Hi
    Thanks for coming back to me. I dont know the VIN as car is out with wife. Its a 2019 A6 2.0tdi 40TDI - only the front wheel drive version. Mileage is just over 75K

    Really do struggle how they can get away with selling an 'all inclusive' service pack when in fact it dosent include 'all'. Or even an air filter or fuel filter!

    Is this a common issue or am I the only one that has been silly enough to buy this?
     
    0 0 0
     

  4. Re: Audi All In service pack 
    #4
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,218
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    110 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1836 Post(s)
    Private message me the reg.
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 0 0
     

  5. Re: Audi All In service pack 
    #5
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,218
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    110 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1836 Post(s)
    It should have had a fuel filter at 40K but none is shown and yes a fuel filter is due in 5K but so is a DSG fluid change, these service packages are BS.

    Date of delivery: 2019-02-13
    Entry Type of service Dealership Date of performing operations Mileage/km Complete record
    Service record Additional work
    GB002590 Audi service
    2023-03-27 59416 mi
    Service record Inspection
    GB002590 Audi service
    2023-03-27 59416 mi
    Service record Oil change service
    GB002590 Audi service
    2023-03-27 59416 mi
    Service record Inspection with Oil change (flexible)
    GB002590 Audi service
    2022-07-22 44746 mi
    Workshop remark Workshop remark
    GB003880 Audi service
    2021-04-07 25011 mi
    Service record Inspection with Oil change (flexible)
    GB003880 Audi service
    2021-04-07 25011 mi
    Service record Delivery inspection
    GB003870 Audi service
    2018-12-06 0 mi


    Maintenance tables – step 3 of 3
    Additional tasks / service scope due in the past
    Event Finished Date Mileage Due on Due at Execute
    Fuel filter: Renew -- 40000
    Dual clutch gearbox S tronic: Renew ATF oil -- 40000
    Reducing agent (AdBlue®): replenish only if customer re... -- 70000
    Renew dust and pollen filter 2023-02 40000
    Brake fluid: renew 2023-02 --
    Air filter: clean housing and renew filter element -- 60000
    Additional tasks / service scope due in the future
    Event Forecast Due on Due at Execute
    Fuel filter: Renew 2024-06 -- 80000
    Dual clutch gearbox S tronic: Renew ATF oil 2024-06 -- 80000
    Reducing agent (AdBlue®): replenish only if customer re... 2024-06 -- 80000
    Renew dust and pollen filter 2025-02 2025-02 80000
    Brake fluid: renew 2025-02 2025-02 --
    Air filter: clean housing and renew filter element 2026-10 -- 120000
    Diesel particulate filter: reading ash loading level 2027-12 -- 140000
    Camshaft drive toothed belt: renew 2027-12 -- 140000
    Poly V-belt for ancillary components: renew 2027-12 -- 140000
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 0 0
     

  6. Re: Audi All In service pack 
    #6
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,218
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    110 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1836 Post(s)
    As far as the recorded work is concerned the only thing ever done apart from oil and filter is a brake fluid change. We had a Toerag 2 come in that popped its turbo as the air filter disintegrated. Listed on the system as being changed twice but the one fitted was the factory fitted (dated) original and it fell to bits! VW service plan BS.

    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 0 0
     

  7. Re: Audi All In service pack 
    #7
    Join Date
    Feb 2024
    Location
    Huntingdon
    Posts
    9
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    3 Post(s)
    Thanks so much for coming back to me. I have raised a complaint with Audi (well its actually Volkswagen Financial Services) about it as there is clear miss-selling going on here. It was sold to us as a 'fully inclusive package for 2 years. Pay the monthly fee and anything that your car needs will be covered as ultimately it will either be a warranty issue or a service item - apart from wear & tear. After only a few weeks of having the all inclusive pack it would seem that its just a con, its to get you committed to Audi and then every time you take your car in for a service they end up billing you for something that wasnt included.

    Had an S3 and and S4 in the past, great cars however after this experience I have already got some valuations done with we buyanycar and Carwow as I cannot stand being ripped off.

    Hopefully there was some goodwill with that airfilter as if they are recording it had been changed and they hadnt bothered then surely they should be liable for the turbo & fitting...
     
    0 0 0
     

  8. Re: Audi All In service pack 
    #8
    Join Date
    Jan 2013
    Location
    Wessex. and Southern France
    Posts
    2,377
    Post Thanks / Like
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    108 Post(s)
    I'm stunned but not surprised. I would have thought that 'All inclusive ' means just that, so unless it's clearly stated on the paperwork that X is included but y and z are not then yes, blatant mid selling.
    Quote "My tuner told me after he fitted the box that 0-60 should be around 2.6 seconds! "
     
    0 0 0
     

  9. Re: Audi All In service pack 
    #9
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,218
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    110 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1836 Post(s)
    Quote Originally Posted by jonathang View Post
    Hopefully there was some goodwill with that airfilter as if they are recording it had been changed and they hadnt bothered then surely they should be liable for the turbo & fitting...
    No, they weren’t interested in the slightest and he just had us fix it. It wasn’t the first time they let him down either, the reason we got him as a customer was the MMI packed up and they said he needed a new controller in the glovebox at £7k… I found it was the radio in the boot had blown the fuse, I programmed in a used unit for £100.
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 0 0
     

  10. Re: Audi All In service pack 
    #10
    Join Date
    Feb 2024
    Location
    Huntingdon
    Posts
    9
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    3 Post(s)
    Quote Originally Posted by Crasher View Post
    No, they weren’t interested in the slightest and he just had us fix it. It wasn’t the first time they let him down either, the reason we got him as a customer was the MMI packed up and they said he needed a new controller in the glovebox at £7k… I found it was the radio in the boot had blown the fuse, I programmed in a used unit for £100.
    I wish I had been a member of this forum before buying this service pack. Hey ho, I certainly wont be making the same mistake with Audi again.
     
    0 0 0
     

Page 1 of 3 123 LastLast

Similar Threads

  1. New order - Q on service pack
    By Q7westwales in forum Q7 - 4M Forum - 2016 -
    Replies: 1
    Last Post: 18-07-2016, 05:39 PM
  2. Question Audi Communications Pack 1
    By kevin_smiff in forum In Car Entertainment
    Replies: 1
    Last Post: 27-06-2010, 08:51 PM
  3. Please Help Audi A4 Coil Pack
    By Foz037 in forum New Member Introductions
    Replies: 0
    Last Post: 31-03-2010, 08:18 AM
  4. Service pack
    By bilen123 in forum Golf MK6 - 2009 - 2013
    Replies: 38
    Last Post: 15-05-2009, 09:51 AM
  5. audi coil pack
    By paulco62 in forum Audi A4 - B6 Forum - 2002 - 2005
    Replies: 3
    Last Post: 23-07-2007, 06:59 PM
Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


 



  


Disclaimer: VW Audi Forum is an "independant enthusiast website", administered in line with guidelines supplied by VAG in the UK, and is in no way related to any of the Worldwide Volkswagen,Audi,Seat,Skoda,Bentley,Bugatti,Porsche or Lamborghini group of Companies. For official up to date information on any of there vehicles, please visit the official websites. Any comments made throughout this website, are the views of the respective poster, and in no way represent the views of the VW Audi Forum Administration, or the worldwide Volkswagen & Audi Group of companies.


VW Audi Forum do not vet and are not responsible for any information which is posted in this forum. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information.


Copyright: Certain "words", "phrases" and "Images" used on this website by the Administration are "Copyright" of Volkswagen GB, Volkswagen AG (Germany), Audi GB, Audi AG (Germany), Volkswagen Motorsport GB, Volkswagen Motorsport AG (Germany), Audi Motorsport AG (Germany), Volkswagen Racing GB, Bentley, Bugatti, Porsche and Lamborghini. No image can be replicated by anyone WITHOUT the relevant Companies written permission.


All trademarks and copyrights remain property of their respective owners.

No part of the VW Audi Forum website or forum may be reproduced without written permission from the site administration


PLEASE NOTE - PERSONAL ABUSE, ABUSE AGAINST THIS OR ANY OTHER WEBSITE OR ANY COMPANY WILL NOT BE TOLERATED. OFFENDERS WILL BE MODERATED OR EVEN BANNED.


This website and forum are best viewed at a minimum resolution of 1024 by 768.



  



- VW AUDI Forum - The #1 Volkswagen (VW) Group Forum - Volkswagen (VW) - Audi - Seat - Skoda - Bentley - Bugatti - Lamborghini - Porsche - Scania - MAN - Ducatti - VW Audi Forum -


- www.vwaudiforum.co.uk - www.vwaudiforum.co.uk -