I took my Golf 8 into the local dealership so they could look at an intermittent fault on the rear courtesy light. Whilst there they decided to carry out a software update which has managed to kill the infotainment screen. The dealership has now had my car for 7 weeks, and they're blaming VW technical for the delays saying they're taking weeks to reply to emails. I queried whether the dealership have tried replacing the screen, but apparently they are unable to without the go ahead from VW.

I was just wondering if anyone else's Golf has gone into a dealership and had the same issues as me? Whether that be with the screen, or the unfathomable delays.

Thanks