Creaky front suspension

[tommyweaves]

Just to update those watching, mine went in on Friday for a seat cover, I told them about the bushes, bushes ordered on Friday, phone call today (monday 11.00am) and its ready to collect!

If you`re being told the bushes are on back order someone may be being a tad economical with the truth!

Thanks for update Angus, has it fixed the problem?

I'll give them the benefit of the doubt on my parts arriving until middle of next week, the I'll start making a nuisance of myself! I'm assuming we're talking about the same parts?! (They replaced the front console bushes without any availability issues)

[angus]

Just for clarification, the warranty form says "replace both front suspension arms".

It has certainly done the trick, but I hope they don`t need replacing every 25k. Used to have a Company Sierra (a long time ago!) and that required new suspension arms every year, and new front discs every 6000 mile service. A good car held together with rubbish components.

[Spiceman]

Glad to hear this, my wife thinks I'm going mad as I complain about the crunch over speed humps etc. Can not believe the poor quality of the car after 15K, I also have rattle on the passenger side of the dashboard, and the ignition key rattles in its slot when it cold!!

[gazza007]

Update..... Dealer has told me that the Wishbone Bushes need replacing but out of stock, so they tried the complete arms which are out of stock too. They have ordered both & will fit which arrives first. They also noted a few dashboard/trim squeeks so they are going to try & eliminate those while they have the car, they said that they use a silicon spay to reduce friction between the panel fits!!! At least they showing an interest in the car & providing good customer service. Just need to remember to press the clutch pedal in the 3 cyl Polo I have !!!!!

[gazza007]

They managed to get the bushes in the end, picked up this morning. No funny noises now & feels much firmer & was normal over the speed humps. Going back in for the interior noises on 10th as they needed the Polo back.

[tommyweaves]

Update:

Took the car in today to have what I thought were the subframe mounting bushes replaced. Was subsequently told that it was actually going to be the vacuum unit bracket that would be replaced. The boy at the service desk showed me the new part and I immediately knew it would make no difference as it was a flimsy mild steel bracket, but he obviously knew better (and had a different understanding of fundamental physics to my own) so I let them carry on replacing it.

They called this afternoon to say it was ready, so I asked if it had been test driven and they said "yes", and they confirmed the noise had gone. I left the garage and went straight to the nearest speed bump and guess what.......it still creaks! Surprise! Surprise! Back to the garage, where I bypassed the idiot team that are only qualified to put tags on car keys, and spoke direct to the service manager. He says he's going to put a technical request in and see what they come back with in the next few days. I asked him to clarify what they'd actually replaced when they said they'd done the "front console bushes" a few weeks ago, and he said they were the subframe mounting bushes at the rear of the subframe. I told him what had been reported on here (you'd think someone from VW would read these forums wouldn't you?!) and left it at that. I'm expecting a call in a few days.

I'm not actually that bothered by the noise, as long as it's not the start of something major, but I'm start to get irritated at being bullsh1tted by people who should have stayed a little longer in education. Thanks Tony & Gordon, all that extra tax we've given you to spend is really paying off............GGGGRRRRRR

[Quatrelle]

Whilst I can sympathise with you on the failure of your dealer to rectify the problem, and can understand your anger, the 'boy' must have had a reasonable education to be able to 'bullsh1t' you into leaving your car with them in order to have an obviously useless part replaced. Would it not have been better to speak directly to the service manager before you agreed to leave the car? Was it not possible that the 'boy' was only telling you what he'd been told to tell you?

I've had my share of useless dealers over the years, but I've never yet felt the need to blame their inadequacies on whatever political party was in power at the time - this is a forum for the VW B6, so please spare us the politics - it's difficult enough to escape from it at the best of times.

Thanks for the follow-up, I'm sure I heard mine creak last week.

P.S. No, I didn't vote them in.

[tommyweaves]

Whilst I can sympathise with you on the failure of your dealer to rectify the problem, and can understand your anger, the 'boy' must have had a reasonable education to be able to 'bullsh1t' you into leaving your car with them in order to have an obviously useless part replaced. Would it not have been better to speak directly to the service manager before you agreed to leave the car? Was it not possible that the 'boy' was only telling you what he'd been told to tell you?

I've had my share of useless dealers over the years, but I've never yet felt the need to blame their inadequacies on whatever political party was in power at the time - this is a forum for the VW B6, so please spare us the politics - it's difficult enough to escape from it at the best of times.

Thanks for the follow-up, I'm sure I heard mine creak last week.

P.S. No, I didn't vote them in.

Thanks for putting me right

[Quatrelle]

Thanks for putting me right

I suppose I was having a moan, but you too must be sick of politics and policitians, especially after these past few weeks. I am, and I don't live in the UK and am not affected by their bungling.

Let us know when the dealer eventually gets his act together....

[gazza007]

http://forums.vwvortex.com/zerothread?id=3510109