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  1. Golf Mk8 - eSIM Losing Connection to VW Servers 
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    I've started a specific thread on this as a number of members have reported their Mk8 losing connection to VW Servers on various other threads.

    The symptoms are that the Globe symbol on the top right of the infotainment screen is greyed out, the We Connect app does not update with data from the car, and Live Traffic is not displayed on the Sat Nav.

    Quote Originally Posted by johnsimcox View Post
    Had all sorts of issues with the software on my wife's Golf this weekend. Despite selecting the Primary User, the car would not come out of Guest Mode. On the one occassion it did it then reverted to Guest Mode after a short while meaning thedo a factory reset re was no active data connection and therefore no traffic information available for our 160 mile drive. Later in the weekend it kept asking me to log-in to activate any set up user and then ignored the input data. Had to switch to using Maps via CarPlay for the return journey. Yesterday I did a full factory reset and things seem to be a bit better. During this also everytime you started the car kept getting a screen telling us how long the Primary User had been registered for, not sure if that is because it was deciding everyone was a guest. Also on doing a factory reset got a warning message about everythingbeing deleted etc and that the Primary User would get email saying the car had been reset. Guess what, no email!
    Quote Originally Posted by Handydave View Post
    Our Mk8 seems to have lost its connection to the outside world. The globe on the top right of the infotainment screen is sort of greyed out, and the data in the We Connect app hasn't updated for over a week. I've made sure that the e-SIM data connected is set to 'activated'.

    Does anyone have a fix for this without doing a 'Reset to Factory Settings' which means going through the whole palaver of setting up the primary user again and restoring the user preferences?
    Quote Originally Posted by johnsimcox View Post
    This is exactly what happened to me a couple of weeks ago. Suggest you check the privacy level setting, but in the end I had to do a full reset to get it working properly
    Quote Originally Posted by Hylus View Post
    This started happening on my (3-month old) Mk8 this week also, and I too have my privacy settings unrestricted. My software version is 1664. The last journey information from the car that's visible on the we-connect portal is from Oct 21st... so that's when it last had a connection i guess. I've contacted VW support about the issue but i'm not holding my breath.... they weren't much help with other infotainment issues i had before :/
    I'll post up any info / solutions if i get them.

    I'm gonna give it a few days to see if it fixes itself or VW somehow fix it, remotely. I really don't want to have to do a hard reset as all the driving history associated with users gets deleted from their profiles on the we-connect app/portal (which is what happened the last time i was forced to reset it)

    In trying to fix this latest issue, I've tried changing user profiles, changing privacy settings, changing wifi networks, using a personal hotspot and also holding the power button down on the infotainment system until it resets... none made any difference. If anyone figures out how to fix this, let me know. Thanks.
    Quote Originally Posted by PiperSniper93 View Post
    My Golf MK8 didn’t upload any data to WeConnect from 15th October until yesterday when it randomly started working again despite not doing anything differently. Weirdly when I got in the car it was in the ‘Guest’ user profile rather than mine (The primary user). During the outage the globe at the top right of the Infotainment screen (Which I assume shows the status of the Internet connection) was showing but was greyed out, since yesterday it has been lit up normally.

    I’d try switching to the guest user, switch off the car and leave it overnight and then sign back in as the primary user the next day to try and resolve the issue but other than that I wonder if VW are doing something to the backend systems their end which is causing random Golfs to not connect for a while
    Last edited by Handydave; 27-10-2020 at 08:03 PM.
     
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