Notices
 
 

  

User Tag List

Thread: SAFETY ISSUE VWs manufactured 2008-11

Page 1 of 2 12 LastLast
Results 1 to 10 of 15
  1. SAFETY ISSUE VWs manufactured 2008-11 
    #1
    Join Date
    Mar 2017
    Location
    Suffolk
    Posts
    3
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    VW drivers beware! VWs made in the UK in 2008-11 were issued with faulty gearbox oil that causes slow-to-emerge damage (up to 10 years) and causes sudden and dangerous loss of drive. I experienced frightening loss of drive on double bend with three children in the car. A woman in Australia was killed when this happened to her. NO RECALL NOTICE WAS ISSUED in the UK to put right the initial fault, so I was unaware of the dangerous fault - all UK drivers will be unaware unless servicing the car with a VW garage, which will pick up the Workshop Action that was issued to garages. VW UK refuse to acknowledge Duty of Care to replace parts with huge safety implications, as no letters of recall have ever been issued to UK drivers - unlike in USA, China, S E Asia, Australia, New Zealand, where parts are replaced up to 10 years after manufacture. Where is the Duty of Care towards UK customers?
     
    0 1 0
     

  2. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #2
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,103
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    108 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1816 Post(s)
    Quote Originally Posted by sarahtom View Post
    VWs made in the UK in 2008-11
    Yes it was the subject of a "Campaign" where the oil was changed from synthetic to mineral. You should not post such sweeping statements, in particular that this problem applies only to small engined DSG models with the dry clutch box, and the only VW made in the UK is a Bentley!
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 1 0
     

  3. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #3
    Join Date
    Mar 2017
    Location
    Suffolk
    Posts
    3
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Thanks Crasher, I stand corrected regarding the models affected. I was collecting information from a variety of sources, including The Vehicle and Operator Services Agency and several respected car magazines. Nonetheless, I feel that I was misled by VW, who first told me that the problem had been the subject of a recall, and only on my fourth call to them - a conference call - did they admit that there had never been a recall, and that only through servicing the car through a VW dealership would the fault be made known to the car owner. Since I was put in a very frightening situation by the failure of the mechatronic, diagnosed by a VW retailer as failing due to the long-term damage of the incorrect fluid, I must admit to feeling quite emotional about this, both in terms of the near-miss that I had - with children in the car - and the absolute lack of responsibility taken by VW. Who put the incorrect fluid into the car? And why were owners not made aware?
     
    0 1 0
     

  4. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #4
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,103
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    108 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1816 Post(s)
    It is not "incorrect" fluid as such, it was discovered years later that the synthetic fluid they used to attain a lifetime of no servicing had a very slow corrosive effect on a solder joint, the sort of fault that only experience gets you and now they have the experience it won't happen again, that is how engineers learn important lessons. A car failing like that, new or ten years old, can happen to any piece of machinery due to design fault or neglect but remember that 10 years is the design target life of most car manufacturers. If you like statistics, the Takata faulty air bag issue on certain Japanese cars such as Toyota has now claimed at least 16 lives and counting, Toyota is in trouble for claiming they did not know there was a problem and then being found out to be lying, how much have you heard about that on the news?
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    2 1 0
     

  5. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #5
    Join Date
    Mar 2017
    Location
    Suffolk
    Posts
    3
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Good grief! That is truly worrying. This whole lack of care leaves me despairing.
     
    0 1 0
     

  6. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #6
    Join Date
    Oct 2008
    Location
    Pembrokeshire
    Posts
    13,123
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    22 Post(s)
    care is only levied once the cost of paying out compensation starts to outweigh the cost of doing something about it. the cheaper option is usually the one that is taken.
    Audi 80 tdi avant with 360,000 miles...
     
    0 1 0
     

  7. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #7
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,103
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    108 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1816 Post(s)
    The most notorious of these incidents, but by no means the worst or last, was the in the US with the Ford Pinto scandal of the 1970’s where it is estimated that between 27 and 180 people burned to death, with many mores seriously injured, in their cars after a rear end impact crushed the fuel tank causing the neck to come adrift and spew out fuel and badly placed wiring shorted out in the impact and caused a fire when the indicator was on. Instead of recalling the cars and retro fitting devices ranging from $5 to $11 in parts plus labour, Ford accounts calculated that paying out the people who claimed damages would cost less so they sat on it. The saga was turned into a 90's film called "Class Action" with Gene Hackman although “the names were changed to protect the innocent”…. The insane thing with the Pinto incident is that manufacturers STILL put fuel tanks in stupid places under the back bumper so Mr can get his Golf clubs in and Ma can do the shopping although thankfully modern plastic moulded one piece integral neck fuel tanks are far more resilient to rupture.
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 2 0
     

  8. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #8
    Join Date
    Oct 2008
    Location
    Pembrokeshire
    Posts
    13,123
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    22 Post(s)
    but in a crash where you are lucky enough to be in a vag, your chances of survival are far greater than if you were driving most other popular brands of motor car. many years ago when my mother was in a crash driving her mk2 golf, the ambulance crew were said to have mentioned that she was in a golf so wouldnt be too bad, however if she were driving the fiat that pulled out on her, things would be different. but thats not for me to judge, you make your own mind up.
    Audi 80 tdi avant with 360,000 miles...
     
    0 1 0
     

  9. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #9
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,103
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    108 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1816 Post(s)
    The ambulance chaps said the same thing to Mrs Crasher when her Polo Coupe was punched in the side by an Astra, the Polo was a write off but the worst injury she had was glass from the non factory pop up sunroof when it exploded inwards.
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    0 2 0
     

  10. Re: SAFETY ISSUE VWs manufactured 2008-11 
    #10
    Join Date
    Jan 2007
    Location
    Nottingham, England
    Posts
    42,103
    Post Thanks / Like
    Blog Entries
    4
    Mentioned
    108 Post(s)
    Tagged
    1 Thread(s)
    Quoted
    1816 Post(s)
    I found this statement earlier whilst looking for something else

    Q&A – DSG change to mineral oil

    How many vehicles are affected by the campaign:
    About 750,000 vehicles in South-East Asia and about 850,000 vehicles in the rest of the world
    are affected by this campaign and requested to visit the workshop for an oil change.

    Which fault/damage do the affected vehicles have?
    On all affected vehicles the synthetic oil used can lead to an internal short circuit and to the
    blowing of the fuse in the Mechatronics. Because of the failure of the power supply the clutches
    open and the vehicle freewheels. The function of all other systems (e.g. engine, steering,
    brakes, light) are not affected. The vehicle can safely come to a standstill at the side of the
    road.

    What is the cause of the fault?
    Aggressive sulphur-containing additives in the synthetic gear oil can react with the copper of the
    circuit paths. The resulting copper sulphide can settle as conducting particles between the
    circuit paths and lead to a short circuit. As a result, the fuse of the gearbox can blow. This is
    made worse under special climatic conditions of South East Asia (high temperature and air
    humidity during extended stop and go operation).

    What repercussions does the damage have?
    The blowing of fuses disrupts the power supply of the hydraulic pump or the gearbox control
    unit. As a result, the clutches open and the vehicle rolls to a standstill. The function of all other
    systems (e.g. engine, steering, brakes, light) are not affected. The vehicle can be controlled.
    and safely stopped by the side of the road.

    Why has Volkswagen decided to change the gear oil?
    Further quality observations have shown than on vehicles with 7 speed double-clutch
    transmission (DQ200) the gear oil affects the complaint. Long-term investigations have revealed
    that through electrolytic transactions, in connection with synthetic oil, conducting particles settle
    between the circuit paths and cause the damage. Using mineral oil fixes this problem.
    To ensure DQ200 customer satisfaction, Volkswagen has decided to start a voluntary recall and
    service campaign and to ask the customers to come to the workshops for an oil change.

    Why was the oil not changed earlier?
    The mineral oil could only be changed after completing all the necessary investigations. To
    safeguard the process an extensive long-term test and accompanying laboratory analyses had
    to be carried out. It was also necessary to prepare the logistics chain.

    What does this mean for customers who had the Mechatronics of their vehicles
    replaced?
    Customers with a 7 speed double-clutch transmission with synthetic oil are asked to come to
    the workshop for an oil change. Affected customers will be informed by our service
    organisation.

    Which vehicles are affected by the campaign?
    All vehicles with 7 speed double-clutch transmission with synthetic oil.

    Are all vehicles with 7 speed DSG affected by the fault/damage?
    Mainly vehicles in regions with hot and humid climate (South East Asia) involved in extreme
    stop and go traffic are affected. In individual cases an electric malfunction in the gearbox control
    unit can occur.

    Can I use the vehicle till the oil is changed?
    Yes, the vehicle can be used till oil change, because the Mechatronics normally fails at the
    engine start and the vehicle remains controllable if the Mechatronics fails.

    Is there a danger for the consumers?
    No, but if the damage occurs during the journey the propulsion may be lost. The speed does not
    drop abruptly. The behaviour can be compared to pressing (and holding) the clutch on a manual
    gearbox during the journey. All important functions (steering, brakes, light, hazard warning lights
    … etc. ) work correctly. The vehicle can be safely stopped by the side of the road.

    Can the driver recognise the fault?
    If the fault occurs, the driver is alerted by a flashing gear indicator in the dash insert and a highrevving
    engine and possibly by a loss of drive.

    Which work will be carried out on the vehicle?
    On all affected vehicles the synthetic gear oil is replaced with mineral gear oil. In addition, the
    software of the gearbox control unit is adjusted to mineral gear oil.

    What has been done to prevent this fault/damage from recurring?
    The problem has been fixed by using mineral gear oil. For vehicles in the field the mineral gear
    oil is widely available and is used as part of the campaign.

    How long does the repair take?
    The repair of the vehicle takes about 1.5 hours.

    Does the Mobility Guarantee apply?
    No.

    Should I make an appointment with my dealer?
    Yes, that's important. Your dealer wants to keep your waiting time as short as possible.

    Is the (double) clutch also replaced?
    No, this is not part of the campaign.

    Market-specific questions

    Which influence does the gear oil have on the failure of the Mechatronics?
    When using synthetic oil a short circuit in the Mechatronics can occur in individual cases at high
    temperatures and high air humidity in combination with heavy traffic. Intensive investigations
    have shown that this can be fixed by using mineral oil.

    Can the change from synthetic to mineral oil lead to new problems?
    No, our intensive trials have led to positive results. Therefore we have decided to perform this
    campaign in the interest of or customers.

    Does the mineral oil have to be changed after a certain operating period?
    No, as before, a regular oil change is not necessary.

    Why does the software have to be updated?
    The software in the gearbox control unit must be adjusted to the modified oil viscosity.

    As part of the current recall I have already received a new Mechatronics with synthetic
    oil. Do I now also get an oil change?
    Yes, all customers, even if their Mechatronics has already been replaced, will be informed by
    their dealer about the change to the new mineral oil.

    Questions about the whole campaign:

    In which countries will the campaign be carried out?
    We are running this as a voluntary recall campaign in China and other South-East Asian
    countries and in the USA. In all other countries we will perform the oil change as part of a
    service campaign. All affected customers are informed by the organisation.

    When will the campaign be started?
    For logistic reasons we cannot start the campaign at the same time in all countries. We will start
    the campaign on xx in China and in South East Asia and then promptly in the other affected
    countries. We have informed the importers and they will write to their customers asking them to
    come to the workshop.

    Questions for the European market:

    Is the campaign also performed in Europe?
    Yes, we also want to change the oil in Europe as part of this campaign.

    Why has Volkswagen decided to change the gear oil?
    As part of further quality observations on vehicles with 7 speed double-clutch transmission
    (DQ200), especially at high temperatures and air humidity during extended stop and go
    operation in mega cities, an influence of the used gear oil on the occurrence of the complaint
    could be proved. Long-term investigations have revealed that through electrolytic transactions,
    in connection with synthetic oil, conducting particles settle between the circuit paths and cause
    the damage. Using mineral oil fixes this problem.

    To ensure DSG customer satisfaction, Volkswagen has decided to start a voluntary recall and
    service campaign and to ask the customers to come to the workshops for an oil change.

    When will this campaign be started?
    The final decision has not yet been made. But we assume that this will take place in the xx
    quarter. Our customers will receive a letter from their dealer.

    Why is the Mechatronics changed in South East Asia and we in Europe are only getting
    another gear oil?
    The individual complaints occur in climate zones with high air temperature and high air humidity
    in combination with heavy traffic. Europe is therefore not affected by this complaint. … But we
    have nevertheless decided to change worldwide all 7 speed double-clutch transmissions to
    mineral oil.
    Anthropogenic climate change, the biggest con inflicted on mankind since religion...

    Slava Ukraini
    !


     
    1 2 0
     

Page 1 of 2 12 LastLast

Similar Threads

  1. Re-manufactured Turbo.
    By nbat58 in forum Passat - B5 Forum - 1997 -2005
    Replies: 70
    Last Post: 01-04-2013, 06:18 PM
  2. 2008 Fox remote locking key syncing issue.
    By M3 Compact in forum Polo - Derby - Lupo - Fox
    Replies: 6
    Last Post: 22-06-2012, 10:40 PM
  3. Issue with 2008 Jetta
    By PaulBn in forum Jetta MK3 - 2005 - 2013
    Replies: 2
    Last Post: 10-01-2009, 06:50 PM
  4. Please Help VW Passat combi (diesel), dark blue, manufactured: 1999 has stolen
    By tomtomas in forum Passat - B5 Forum - 1997 -2005
    Replies: 0
    Last Post: 10-05-2008, 10:30 PM
  5. Škoda Yeti To Be Manufactured In The Czech Republic
    By stuart in forum Main Site - News
    Replies: 0
    Last Post: 28-09-2007, 09:26 PM
Tags for this Thread

View Tag Cloud

Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


 



  


Disclaimer: VW Audi Forum is an "independant enthusiast website", administered in line with guidelines supplied by VAG in the UK, and is in no way related to any of the Worldwide Volkswagen,Audi,Seat,Skoda,Bentley,Bugatti,Porsche or Lamborghini group of Companies. For official up to date information on any of there vehicles, please visit the official websites. Any comments made throughout this website, are the views of the respective poster, and in no way represent the views of the VW Audi Forum Administration, or the worldwide Volkswagen & Audi Group of companies.


VW Audi Forum do not vet and are not responsible for any information which is posted in this forum. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information.


Copyright: Certain "words", "phrases" and "Images" used on this website by the Administration are "Copyright" of Volkswagen GB, Volkswagen AG (Germany), Audi GB, Audi AG (Germany), Volkswagen Motorsport GB, Volkswagen Motorsport AG (Germany), Audi Motorsport AG (Germany), Volkswagen Racing GB, Bentley, Bugatti, Porsche and Lamborghini. No image can be replicated by anyone WITHOUT the relevant Companies written permission.


All trademarks and copyrights remain property of their respective owners.

No part of the VW Audi Forum website or forum may be reproduced without written permission from the site administration


PLEASE NOTE - PERSONAL ABUSE, ABUSE AGAINST THIS OR ANY OTHER WEBSITE OR ANY COMPANY WILL NOT BE TOLERATED. OFFENDERS WILL BE MODERATED OR EVEN BANNED.


This website and forum are best viewed at a minimum resolution of 1024 by 768.



  



- VW AUDI Forum - The #1 Volkswagen (VW) Group Forum - Volkswagen (VW) - Audi - Seat - Skoda - Bentley - Bugatti - Lamborghini - Porsche - Scania - MAN - Ducatti - VW Audi Forum -


- www.vwaudiforum.co.uk - www.vwaudiforum.co.uk -