"Unknown" displaying on telephone call list.

**JumpingJack** · 10-01-2016,10:46 AM

I don't know if this is a design fault or not. it is not specific to my Q7 as this has been the case on 3-4 Q7's I have looked at but I cannot understand why it would function like this. If I go into the telephone call list using the mmi popup screen it will show a list of all calls made and received in order and it displays either the contact name stored in my phone or the telephone number that I dialled or that called me. If however I use the telephone view in the centre of the cockpit area looking through the steering wheel to make calls and bring up the call list there, it displays the names of the contacts that are stored in the phone, exactly the same as the dashboard popup screen, however any telephone numbers that are not stored contact display as "Unknown" instead of displaying the number like it does on the popup screen.

So, if I want to redial a phone number that I have called previously or which called me previously then the only option is to use the mmi popup screen. If however you try to call one of the "Unknown" listings from the cockpit call list it does actually dial the number that relates to it. The problem is, when there are a number of "Unknown" items in the list you don't know which is which.

I think this is a really strange implementation of this feature and I don't understand why if the mmi screen can display the numbers, why the call list when viewed on the cockpit can't also. Surely it all comes from the same set of information?

Very odd.

**JMB7** · 10-01-2016,03:49 PM

image.jpgMine seems to work as it should.

**JumpingJack** · 10-01-2016,04:04 PM

Hi JMB7

I would be very grateful if you could either post or send me a photo/screenshot from of your call list from the cockpit showing a combination of contacts and numbers and not "unknown" in the place of the numbers.

Would that be possible please?

Edit: Sorry I am noew to this thread and can see that you have posted a photo which I have seen. Before I go back to the dealer because I have disputed this, can you just confirm that this is the virtual cockpit from the 2nd gen Q7?

Thanks again.

**JMB7** · 10-01-2016,04:10 PM

Hi, Did the image in the post above not work? I had to edit out my parents numbers so it might have been missing from the post for a while. If not I'll grab some more pictures.

**JumpingJack** · 10-01-2016,04:12 PM

Hi, yes our posts have crossed. Thank you so much. Can I just confirm before I go back to the dealer that this is from the virtual cockpit of a 2nd gen Q7? Just want to check as I know the TT and new A4 also have the virtual cockpit.

**JMB7** · 10-01-2016,04:14 PM

Yup from new second gen Q7 delivered first week of November. Virtual cockpit

**Nemo78** · 16-01-2016,02:02 PM

Late to this thread but only just got my car back and it all seems fine on mine as well - the car has had a couple of software updates whilst it was with dealers

**JumpingJack** · 16-01-2016,02:48 PM

Hi

Are you saying that your cockpit display shows non contact numbers correctly and no unknown?

When were the updates done?

Thanks.

**Nemo78** · 16-01-2016,04:40 PM

Originally Posted by JumpingJack

Hi

Are you saying that your cockpit display shows non contact numbers correctly and no unknown?

When were the updates done?

Thanks.

That's correct...both MMI display and VC show numbers as numbers and not 'Unknown'

I had my updates done sometime in the last week and half whilst they had the car