Newly purchased Crafter - problem :(

**Sam** · 14-10-2014,10:35 AM

All modern VAG OBD ports are 16 pin but there are a few different cables/leads though.

Keeping it as simple as possible;

HEX-COM is the older cable which won't work with CANBUS equipped vehicles (neither will VCDS Lite). I purchased one of these in early 2005.

HEX-USB+CAN is the modern version of the above cable which will work with CANBUS equipped vehicles.

If you have the lead to hand, check the sticker on it, it should tell you everything you need to know - post a photo if you're not sure though.

**Super_fish** · 14-10-2014,10:48 AM

Originally Posted by gupsterg

Post the DTCs (fault codes) and perhaps then someone can give better answer, without them bit of a guessing game.

As a 2010 plate it must be a 2.5 TDi?

Will do

Yes its the 2.5 tdi

**Super_fish** · 14-10-2014,11:27 AM

Originally Posted by mycarsavw

All modern VAG OBD ports are 16 pin but there are a few different cables/leads though.

Keeping it as simple as possible;

HEX-COM is the older cable which won't work with CANBUS equipped vehicles (neither will VCDS Lite). I purchased one of these in early 2005.

HEX-USB+CAN is the modern version of the above cable which will work with CANBUS equipped vehicles.

If you have the lead to hand, check the sticker on it, it should tell you everything you need to know - post a photo if you're not sure though.

Ah ok, now im thinking i have hex+com

Suppose all i can do is give it a go. Is there a section on the forum to find out who and where members have the ability to scan?

**gupsterg** · 14-10-2014,11:29 AM

Recently I installed Link:- Beta 14 if memory serve me correct some of the labels for things shown in VCDS for the crafter were better and also it includes a firmware update to the VCDS HEX-CAN cable which may not make difference in use but every little helps!

Originally Posted by Super_fish

Ah ok, now im not sure. Mine is USB to 16 pin - which i assumed was the hex+can. As opposed to serial port to 16 pin.

Does it look like this Link:- http://www.ross-tech.com/vag-com/hex-usb+can.html

**Super_fish** · 14-10-2014,12:00 PM

Looks like that, bar the colour (its a ebay jobbie) and no label

**gupsterg** · 14-10-2014,12:14 PM

Is it a genuine cable brought from ebay seller? if so updated software and firmware will work.

If non genuine cable brought from ebay seller? very little chance of software/firmware update working as it will detect it is non genuine.

**Super_fish** · 14-10-2014,12:19 PM

Originally Posted by gupsterg

Is it a genuine cable brought from ebay seller? if so updated software and firmware will work.

If non genuine cable brought from ebay seller? very little chance of software/firmware update working as it will detect it is non genuine.

Yeah non-genuine. May have to purchase the real deal. But if anyone has teh genuine cable close ish to Leeds and would be willing to scan the van for some beer tokens id be willing to come to them.

**Hex69** · 14-10-2014,12:27 PM

Originally Posted by Super_fish

Is there a section on the forum to find out who and where members have the ability to scan?

There certainly is. VCDS - Users Locations

**Super_fish** · 14-10-2014,12:45 PM

Originally Posted by Hex69

There certainly is. VCDS - Users Locations

Yup found that. Thank you

**Super_fish** · 14-10-2014,06:21 PM

Ok, update. Thankfully the father in law has a Hex+Can cable... not sure its genuine, but it looks exactly like the one on the Rosstech site, but doesnt say Rosstech on it. Problem is when ive installed vdcs 12.12.3 and tried connecting it to the van it cant find a port regardless of which USB port i put the cable in.

EDIT - ok, it cant be genuine. As it would have recognised it.