12 Anti Corrosion Warranty - Left High & Dry by Audi - How To Lose Customers

[Yogibear666]

Sorry my first post is going to be so negative a post about my experience with Audi UK and Audi Carlisle.

I bought my first Audi last summer after having 3 VW Passats. I got myself a 2005 8P 2.0tdi Quattro which i've been very pleased with up until now.

In December I noticed some bubbling on the right rear arch, the Audi documents said the car had a 12 year anti corrosion warranty so I took it to my local dealership.

They checked the paint depth and confirmed that the paint work was original and they would contact Audi UK. They seamed to forget about me and a chased this up in April and finally Audi agreed to meet 70% of the repair cost so I was to pay £120 which I could live with.

There body shop was very busy so the body shop couldn't fit the car in until early in June.

Car went in and I was given a courtesy car.

2 days later I get a phone call to say that they have started rubbing down the paint and have discovered the car has previously had a repair. This voided the warranty and the repair bill has gone from £120 to £1500+vat.

Now I bought the car privatly last year, the previos owner was a retired policeman who had bought it as an Approved Used Audi and was only selling as he had racked up 18000 miles in 4 years. Previous to him the Second Owner had also bought the car as an Approved Used Audi. I contacted both previous owners and the first owner told me he had bought it at 14,000 miles from Audi and it had been a demonstrator.

I folled this up and got copies of the service history for the car from the garage that sold it to him. At the first service point there is 1 line that states 3. Car has previously had rear end repair. I didnt know this previously, what makes this so annoying is this reapir was carried out by the first owner of the car, and the first owner of the car was VW Group UK.

Audi however instist that as I can not provide proof the VW Group repaired the car at an VW/Audi Approved body shop they will not help at all.

Today Munwarh told me Audi UK were not prepared to assist me and that I was simply unlucky and to please return the courtesy car and collect my un-repaired car which is in quite a state. The large areas that have been rubbed down covered with gaffa tape, wheel arch liner not refitted, bump strip trim not refitted and two new scratches down the side of the car.

I've attached pictures of the current state of the car which is how Audi has left me.

I went from work and took the car to two other body shops to get quotes, I explained what had happened and both refused to quote because the work has already been started by Audi. The second one had a good look round the car and told the the left side is starting to corrode as well, he checked the seams and said that said was all original and that side should defiantly be covered as its original and is rusting from the inside out.

They also said that the body shopped has tried to jack the car on the sill and it has collapsed upwards due to the corrosion.

Suffice to say there is a good chance I will never deal with Audi UK or this Dealer ever again, feel truly screwed .

Any advice on anything I can do would be really appreciated.

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[zollaf]

jesus, that not good. what a situation to be in. personally, i would be getting it done in a top notch bodyshop, paying for it, then meeting audi in court and hop i win. if not, it still needed repairing, and i would be a bit worse off but never mind, lifes too short.

[spartacus 68]

They're are numerous posts about Audi's 12 year anti-perforation warranty, and quite frankly it's not worth the paper it's written on. The majority of successful claims will be on the standard 3 year paint warranty. Once it's outside this period then it gets difficult, between paint measuring, defining whether it's corrosion from within, and deciding if it's been repaired before is a like a scene not dissimilar to CSI Miami. It seems harder for you to prove than it does for Audi to defend.

I appreciate Audi need to be strict with warranty claims, but the way they go about it (in my experience) lacks customer care and transparency.

The paint work on your car is of course repairable. Get it done properly (including underbody sealant on the sills) and consider your legal options, whether you recover percentage of costs from small claims court, or see if you have legal aid through your work (some employers offer this service).

[Yogibear666]

I've been meaning to update this post just haven't gotten round to it.

In a nut shell I sent out a whole load of emails to a verity of people at Audi.

one of the people I emailed was the Managing Director of Audi UK and I cc in to the email watchdog.

the whole matter was 100% resolved by 10:30 the following morning.

Ive heard of people emailing the top people in the past and getting results but I'd never tried it before but it worked.

Anyways the full repair took them another 3 weeks to replace all of the corroded area and respray.

Any ways if your dealer leaves you stumped it's worth trying.

[Scott K]

Great result. Disgrace that the garage left it in that state and I hope Audi UK follow it up with them. Who eventually carried out the repairs?