Bluetooth Phone and Dashboard Data SIM Card

[Westyfield2]

The Bluetooth vs Data SIM Issue is now fixed!
There has been plenty of moaning about this issue ever since these cars were released, and there's two big threads as stickys at the top of the forum here. I got this fix from the last page of one of those threads, and am writing out the full instructions here for clarity (also posting this as a new thread as those two are threads just titled about iPhone, but this fix is for any handset that doesn't support RSAP).
Everyone with the options of MMI navigation plus & the Mobile telephone preparation High with online services, go to your Audi dealer and finally get this fixed!


The biggest flaw with the A6 has always been the way that the Bluetooth works. The car wants to use Bluetooth RSAP for a data connection… however most modern smartphones don’t support that anymore. So the solution is to put a SIM card into the slot in the dashboard. This gives the car the connection it needs for the WiFi Access Point, Google Maps send-to-car, Audi Connect Weather/Petrol Prices/etc., and the Google Earth Navigation display. However when you plug in the SIM card into the dashboard slot, it disconnects your phone from Bluetooth for both incoming and outdoing calls.
So you have to make a choice between having a Bluetooth telephone for calls, or having a SIM in the dashboard for the data connection. This is rubbish.

Audi have finally listened and fixed it. You need to have your dealer update the MMI software to version 770. Full name HN+R_EU_AU_K0770.


Once you’ve got that update you then need to go into the hidden green engineering menu in the MMI. Presumably lots of people here have already enabled the hidden green engineering menu, but if you haven’t the instructions for doing so in VCDS on your laptop are:

[Select]
[5F - Information Electr.]
[Adaptation - 10]
Select Channel 6 and Read
change the value from 0 to 1 then Test then Save
Reboot the MMI (Press MENU, central MMI knob and top right softkey)

Once it's enabled, to get into the Hidden Menu, press and hold the CAR and MENU buttons for a few seconds. You may have to have a few attempts - if you don't press them at the exact same moment either CAR or MENU activates. You know if you have done it right because the red LEDs in the buttons do not illuminate. (Note that once you've enabled the green menu in VCDS, you only have to use the button combination in the future to get into it).

Once you’re in the hidden green menu, you want to drill down to diagnose/settings/tel_settings. Scroll down to “NAD operation mode” and enable it (default is for “NAD activation” to be enabled but “NAD operation mode” being disabled).


Then reboot the MMI by doing the three button press of MENU, central MMI knob and top right softkey.

When the MMI reboots, it should come up straight away with the option of which device to use to make calls.


Select which SIM you want to use (Bluetooth mobile phone) and the system will advise that it wants to do a restart. Select yes.


After the reboot you'll now have two signal strength displays at the bottom of the screen – one for the SIM card in the dashboard (data) and one for your Bluetooth mobile phone (calls).


If you want to change the setting, you’ll find that its been added as the first option in the first level of “telephone settings” called “Make calls using.”


Now go and enjoy your car how it should have been on day one!

[ndiye]

Thanks Westy . . . . . Looks like you beat me to it, I was putting together a write up but kept getting pulled away and just hadn't gotten round to completing it, you did a better job than I would have done . . . . Well done that man!! To be honest though I wasn't entirely sure if it would have still been relevant as I believe most of those affected had decided to just lump it and move on and not give the issue another thought. Tim, Wuffles, Evil, a8, you guys out there?
And to answer your question Westyfield2, from the other thread, yes after a bit of to and fro, Audi are sending me a cheque for the £25 and some goodies for my troubles, don't know what though, not too worried . . . . IT All works now!!

[ha5smu]

Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

Sent from my HTC One_M8 using Tapatalk

[johnsimcox]

Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

Sent from my HTC One_M8 using Tapatalk

The update is only relevant for cars built prior to May 2013. MY14 cars had the ability to use either phone or in dash SIM by default

[BigAid]

Hi Nemo,

It only affected people prior to May 2013 - as John said.

Your fine with MY14.

The update is only relevant for cars built prior to May 2013. MY14 cars had the ability to use either phone or in dash SIM by default

[Nemo78]

Hi Nemo,

It only affected people prior to May 2013 - as John said.

Your fine with MY14.

Thanks BigAid

[Westyfield2]

Thanks Westy . . . . . Looks like you beat me to it, I was putting together a write up but kept getting pulled away and just hadn't gotten round to completing it, you did a better job than I would have done . . . . Well done that man!! To be honest though I wasn't entirely sure if it would have still been relevant as I believe most of those affected had decided to just lump it and move on and not give the issue another thought. Tim, Wuffles, Evil, a8, you guys out there?
And to answer your question Westyfield2, from the other thread, yes after a bit of to and fro, Audi are sending me a cheque for the £25 and some goodies for my troubles, don't know what though, not too worried . . . . IT All works now!!

Thanks to your post in the other thread for giving the instructions on how to do it!
I'd been suffering in silence. Pop-in the SIM when I want to use Data, eject the SIM when I need to make a call on my work phone, pop the SIM back in for a personal call, etc etc.
That's good to hear that Audi are sorting you out .

Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

As @johnsimcox said, Audi listened to customers and added this in for MY2014... but have only just done this software update for people with earlier cars. Out of interest, what software version did your newly delivered car come with?

[ha5smu]

Thanks to your post in the other thread for giving the instructions on how to do it!
I'd been suffering in silence. Pop-in the SIM when I want to use Data, eject the SIM when I need to make a call on my work phone, pop the SIM back in for a personal call, etc etc.
That's good to hear that Audi are sorting you out .


As @johnsimcox said, Audi listened to customers and added this in for MY2014... but have only just done this software update for people with earlier cars. Out of interest, what software version did your newly delivered car come with?

Sent from my HTC One_M8 using Tapatalk

[Westyfield2]

<Photo>

Thanks. You've got the same MMI software version, but 'P' for factory software rather than 'K' for dealership updated. You've got a slightly newer maps database though.

[YMwe_Qn]

I was having this issue with an A8, MY2013. Audi's diags computer and systems looking for updates via the VIN number or Reg Plate all came back with "up to date", "no new versions available".

However, check this link out (use google translate if necessary): CarFreak's Blog: Ãœbersicht Audi MMI 3G / 3GP / MMI Plus Software-Versionen

For different cars and 3G vs 3G+ there will be different updates required, but for A6, A7, A8 and Q3 owners, this one should do the trick:


8R0906961DG - K_0770 EU (Q3/A6/A8/A7) SVM:3GPEU770

This brings the MMI software up to version K_0770 - which seems to resolve the simultaneous bluetooth and in-car data SIM issue nicely. No engineering VCDS trickery required either, just apply the update (or ask your dealer to do so), and it should work.

When I asked the specific question "is this part number (8R0906961DG) available and applicable to my car?" the answer was positive, previously all attempts had been fruitless.

Hope this helps.

Mark