Hi guys, wondering if anyone can give me some helpful advice. I purchased an Audi A5 sportback last year around 8 mths ago - It is an Approved Used car and I have Audi finance. I was told (verbally) that I would get free servicing. I never thought anything of this until today when I went to book a service at my local Audi garage and was told that there is no free servicing on the system. I contacted the dealer I purchased from and have been told that the finance agreement didn't include free servicing, and that I would have signed papers related to servicing when signing the finance agreement with the lady who organised it. At that point, I wasn't to know that a free servicing offer/agreement is tied in with the finance agreement. Anyway - it appears I have no leg to stand on even though I am 100% sure I was told that by a salesman. I even remember having a conversation with regards to where I can take the car to for servicing ie. does it have to be the dealer I purchase from or will any Audi dealer suffice.

Also - while looking at the order form today for my car, it states that my car should have cruise control. My car definitely doesn't have cruise control and to be honest, it's not one of the extras that I thought I had and it's not something that I was looking out for however having noticed it on the order form, it's come to my attention that it's definitely not on there. Can this be used as some sort of leverage?

I agree at the end of the day it's my fault for not following through with checking if I have paperwork for 2 years free servicing but a part of me just thought that it would be on the system somewhere. Talk about being naive