No Free Servicing - even though I was told

[5aq1b]

Hi guys, wondering if anyone can give me some helpful advice. I purchased an Audi A5 sportback last year around 8 mths ago - It is an Approved Used car and I have Audi finance. I was told (verbally) that I would get free servicing. I never thought anything of this until today when I went to book a service at my local Audi garage and was told that there is no free servicing on the system. I contacted the dealer I purchased from and have been told that the finance agreement didn't include free servicing, and that I would have signed papers related to servicing when signing the finance agreement with the lady who organised it. At that point, I wasn't to know that a free servicing offer/agreement is tied in with the finance agreement. Anyway - it appears I have no leg to stand on even though I am 100% sure I was told that by a salesman. I even remember having a conversation with regards to where I can take the car to for servicing ie. does it have to be the dealer I purchase from or will any Audi dealer suffice.

Also - while looking at the order form today for my car, it states that my car should have cruise control. My car definitely doesn't have cruise control and to be honest, it's not one of the extras that I thought I had and it's not something that I was looking out for however having noticed it on the order form, it's come to my attention that it's definitely not on there. Can this be used as some sort of leverage?

I agree at the end of the day it's my fault for not following through with checking if I have paperwork for 2 years free servicing but a part of me just thought that it would be on the system somewhere. Talk about being naive

[NHN]

If they are using paperwork to advise you cant have free servicing, then vice versa you could also do the same, I would challenge them about this, as it is documented as having cruise.

[toofunkyhouse]

When my A6 went in for its last service the dealer wanted £360... i said this one is free with Audi finnace... the rep checked on the computer and yes, it was free... happy days. It should be all on the computer.

[5aq1b]

When my A6 went in for its last service the dealer wanted £360... i said this one is free with Audi finnace... the rep checked on the computer and yes, it was free... happy days. It should be all on the computer.

it's not though because the dealer is claiming it wasn't part of my deal. I have no paperwork either to prove otherwise.

[toofunkyhouse]

I thought the free service was a standard thing with Audi approved cars..... I got one and so did a friend who bought an A3... I think he got two free... git

[5aq1b]

I thought the free service was a standard thing with Audi approved cars..... I got one and so did a friend who bought an A3... I think he got two free... git

apparently not

[toofunkyhouse]

Have you called Audi customer services? Might be worth a punt

[5aq1b]

Have you called Audi customer services? Might be worth a punt

not yet - was going to anyway to enquire how long I have after my car says "Service Due" to service my car without invalidating warranty.

Will ask them the question too.

[markp306]

not yet - was going to anyway to enquire how long I have after my car says "Service Due" to service my car without invalidating warranty.

Will ask them the question too.

The FOC servicing offer was linked to the VAG finance deal, so pay a visit to your dealership's business manager who setup your finance in the first instance.

[5aq1b]

just called audi customer services, they are away to find out regarding free servicing.

re: the cruise control - apparently my car has "cruise control speed limiter". If that's the case then it should say that on the <REMOVED> order form and not just "Cruise control".