Quote Originally Posted by A6_Chris View Post
It would be good to know whats wrong with the car?

Keep ringing, you'll get through eventually.

You'll not get through to head office nor will any emails as these will be read by a Secretary.
The problem is with fuel consumption Fuel consumption/DPF issues 1.6 TDI "Blue motion technology"

Was looking for confirmation that the link I posted was to the right place or not................no matter who reads the messages they should at least acknowledge receipt & then reply within a set period with details of how the matter is going to be dealt with.
If VW don't care enough to listen to their customers ....... what's the point in having a "contact us" site !!

They are all over you at the dealers with coffee & smiles when you come in to choose a car, but when something needs attention & they don't seem to think that it does for whatever reason ............ they just don't seem interested enough to do anything about it apart from some standard "test" procedure then send you off hoping you will just forget about it.

Customer service in the motor trade in general is getting worse & VW, in my case at least, are particularly unhelpful

D