Audi Dealership has defrauded/scammed me good and proper - Advice Needed

[SuperCharger28]

On around 2011.11.24 I had recieved my vehicle back from a service from the local audi dealership which I had paid £399 for. They had not told me that the manifold runners or glowplugs were faulty which raised questions in my head as why didnt they hook the car up to diagnostic port as part of this £399 service?

Anyway I managed to get the manager/service head to book it in for a scan the next day. They told me then that a manifold runner bank 2 and one glow plug had gone (I already knew) and I scanned it myself via VAG-Com just for peace of mind.

Address 01: Engine Labels: Redir Fail!
Part No SW: 4F5 910 401 K HW: 4F0 907 401 C
Component: 2.7L V6TDI G000SG 0020
Revision: --H05--- Serial number:
Coding: 0011322
Shop #: WSC 02335 785 00200

2 Faults Found
005660 - Glowplug for Cylinder 3 (Q12): Open Circuit
P161C - 001 - Upper Limit Exceeded
Freeze Frame:
Fault Status: 01110001
Fault Priority: 0
Fault Frequency: 1
Mileage: 94797 km
Time Indication: 0
Date: 2011.11.24
Time: 09:28:22

Freeze Frame:
RPM: 903 /min
Torque: 78.0 Nm
Speed: 0.0 km/h
Duty Cycle: 1.0 %
Voltage: 13.45 V
Duty Cycle: 24.5 %
Temperature: 11.7°C

004120 - Intake Manifold Runner (Bank 2): Lower limit not reached
P1018 - 001 - Upper Limit Exceeded
Freeze Frame:
Fault Status: 01100001
Fault Priority: 0
Fault Frequency: 6
Mileage: 94805 km
Time Indication: 0
Date: 2011.11.24
Time: 17:22:14

Freeze Frame:
RPM: 0 /min
Torque: 0.0 Nm
Speed: 0.0 km/h
Voltage: 12.24 V
Duty Cycle: 20.5 %
Duty Cycle: 88.8 %
Duty Cycle: 20.5 %

Readiness: 0 0 0 0 0

After discussion with audi UK and the manager of that particular branch of audi we had agreed that the whole manifold runner unit (bank 2) and the glowplug would be replaced via a 50% contribution from audi UK bringing the total cost down to £300. However when I went to pick the car up after the work had been done (yesterday) they did not have a receipt to show the work that had been carried out which seemed very strange to me. However the receptionist told me that because I had a 50% goodwill gesture that it had to be sent out in the post due to something to do with audi UK which sounded like a load of BS.

So I scan the car with VAG-COM when I get home to my horror and I find this

Address 01: Engine Labels: Redir Fail!
Part No SW: 4F5 910 401 K HW: 4F0 907 401 C
Component: 2.7L V6TDI G000SG 0020
Revision: --H05--- Serial number:
Coding: 0011322
Shop #: WSC 02335 785 00200

1 Fault Found
012597 - Intake Manifold Runner Control: Lower Stop not Reached
P3135 - 001 - Upper Limit Exceeded - Intermittent
Freeze Frame:
Fault Status: 00100001
Fault Priority: 0
Fault Frequency: 1
Mileage: 94910 km
Time Indication: 0
Date: 2011.12.02
Time: 16:11:46

Freeze Frame:
RPM: 924 /min
Torque: 46.8 Nm
Speed: 0.0 km/h
Voltage: 11.25 V
Duty Cycle: 88.8 %
Duty Cycle: 80.9 %
Duty Cycle: 80.9 %

Readiness: 0 0 0 0 0

And I also find that there is now a new problem with the current from the battery - I think they have used incorrect glowplugs or it is something to do with the glowplugs.

Address 61: Battery Regul. Labels: 4F0-910-181.lbl
Part No SW: 4F0 910 181 F HW: 4F0 915 181 B
Component: J0644 BEM H12 0760
Revision: 00000000 Serial number: 00000000024734
Shop #: WSC 00409 210 91017

Part No: 4F0 915 105 D
Component: von VA0 2802111521
Coding: 344630393135313035442056413032383032313131353231
Shop #: WSC 00000 384 00290

2 Faults Found
02272 - Quiescent Current Stage 1
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Mileage: 94910 km
Time Indication: 0
Date: 2011.12.02
Time: 14:38:58

02273 - Quiescent Current Stage 2
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Mileage: 94910 km
Time Indication: 0
Date: 2011.12.02
Time: 14:45:24

I am very shocked that all they have done is change the tolerances via VAG-COM and reset the light for the intake manifold runner even though they said they were replacing the whole BANK 2 assembly. And it is very fishy they have not given me a receipt. I am now in a position where I have no faith in this particular garage that they have even carried out my service properly which I paid £400 for and the £300 i paid for having a light being reset and being given a battery fault. I'm going to see if the receipt comes in the post on Monday if not I'm going to chase it up via audi UK and attempt to take it through the courts.

I knew car dealers didn't have the best of reputations but I am shocked. Good job I have my VAG-COM.

Please advise on what you would do in my situation?

P.S. - Not going to name any specific dealership yet.

[paul1964]

Dont use them again, find another or better still use a good independent

[a8 tech]

battery manager has nothing to do with the glow plug or manifold fault

most likely the vehicle has been tested without a battery charger connected hence the manager has kicked in for voltage drop and stored the event

for vehicles equipped with battery manager there must be a suitable battery charger connected whilst working on the vehicle as the networks will drain the battery hence the 6 stages of shut down to protect the battery voltage

Deactivation stages
The individual deactivation stages are
initiated by the energy management control
unit in line with the charge of the vehicle
battery.

The deactivation stages result in the
following:

– Deactivation stage 1
Convenience CAN loads are deactivated.

– Deactivation stage 2
Initiation of this stage results in
deactivation of additional convenience
CAN loads. Certain infotainment system
restrictions are implemented.

– Deactivation stage 3
Reduction of the closed-circuit current is
initiated.

– Deactivation stage 4 – Transportation
mode
This deactivation stage is activated by way
of the diagnosis unit and cannot be
initiated independently by the energy
management control unit.

– Deactivation stage 5
The auxiliary heater is deactivated

– Deactivation stage 6
Bus system wake-up action is reduced.

as for your glow plug issue It would be good practice to replace all of them

goodwill is a % paid from audi uk to the part and the dealer pays the rest and stands the labour so they will be out of pocket on this repair and any profit made from the service lost

so when the repairs are carried out you will have paid very little compared to the actual total cost of this repair so value for money has certainly been in your favour and I'm quite sure no indi would pay out so much to resolve your issue if in fact anything as you have manufacturers support with a vehicle outside warranty criterion

as far as i'm aware no letter would be sent as the dealer just needs the authority to replace the manifold so there may be some confusion here hence your mistrust

contact the service manager or audi uk cc case manger to discuss the issue

[SuperCharger28]

Is there any reason why it has come back with more faults than when it went in? Any why there is still a fault with a manifold. Also they have still not sent me a receipt which they promised I would have by Monday. What do you think?

[SuperCharger28]

Receipt arrived today which showed "Manifold Flap replaced" and funnily enough no part numbers.

This was not what was agreed - they breached contract and have been dishonest. They agreed to replace the entire manifold bank 2 assembly including the motor, which they have not done. They told me the part they were going to replace cost in excess of £400 whereas a flap costs hardly anything! My solicitor tells me I have a strong case against them hence I shall be taking this further. If anyones interested just post.

[kite]

If no joy with the dealer contact Audi CS 0800699888