Very Annoyed at Audi .......

[jakerade]

that is pretty crap for an "approved car"

[Gee_Hee]

I've been looking around for a 'new' Used Audi, and I've been shocked at the number of cars the dealer are selling which have been resprayed or put on the forecourt with issues that are not easily spotted.

Now Audi may find it more cost effective to respray a panel if there are deep scratches or the panel is a bit tatty, its probably quicker to do that than getting someone to carefully touch it up or pull a dent out.
However I think most of them have been in a light accident, patched back up and then sold to the general public with Audi's 'Approved Used' label all over them, which gives off a false sense that they are faultless, clean models. I've seen an A4 with half a panel resprayed, was difficult to see from most angles but a paint reading confirmed it. I've also seen a A5 10 plate with a complete respray of the rear quarter. I'd say, 1 in 8 of the cars I've seen at Audi have had some 'work' done on them.

I've even seen some being sold with cracks in the bumpers and dodgy refurb jobs on alloys..... all of these being on 2010 or newer plate models. What worries me is that all of this is cosmetic, its anyone's guess what they do with the mechanics of the car

I'm glad I know what to look out for because if I didn't then I fear I would pick up a bad example for the same price of a good example.

[jakerade]

I think this is the chipsaway effect. Usually its better if they leave the scratch on the car

[a8 tech]

Ok lets give a little sense to this

Multi point checks are carried out and the technicians report is then left with the sales department to decide which concerns require attention

If the repair's are to much then the car is blocked, so say b7 a4 4 tyres pads and discs all round 3rd or 4th avs.This will be blocked so in general its 2009 as the oldest models with less than 20k on the pitch

With B7 being such dogs then there rarely looked for when the buyer is seeking stock

Older audi models need to much work for used car prep and only older models like Rs4 and older R8 etc will be sort

If the repairs are within the budget then they are carried out and presented on the pitch as no vehicle is allowed on the pitch without the used car check

Paint repairs are often under taken by smart repair and they are used by all manufacturers

Most dealer cars are well within normal manufacturers warranty so any repairs prior to sale or after are undertaken

As with all used cars they are used and your paying the premium for the after sales service and consumer protection

As for filter changes then you need to understand the manufacturers long life service regime for time or distance and additional items

For my own dealer then the wheel refurbs are undertaken by http://www.prestigewheels.co.uk/mobile.html and there spot on

Paint work by http://www.carcosmeticsuk.co.uk/

smart repairs by http://www.chipsaway.co.uk/

also leather retro fits and many other retro fits inhouse

we don't sell ***** and take exception to to anti dealer comments when in most cases its simply not true as audi uk would be all over the dealer for poor service

The models I recall we bought back after selling from the pitch are B7 170 pd for all the various engine issues occurring within a short period of time although the cars were prepared correctly the injector failure could not be foreseen with a 2 hour check of the vehicle and the oil pump failure is a manufacturers defect and can not be checked by a 110 point check

I deal with lots of happy customers and any unhappy customers (that's my job to fix complaints) we always sort there issue and if it is a bag of poo we buy it back or source another as do most audi dealers because audi uk will fry them for poor service

Cars we don't buy back

and examples of complaints I deal with for customer rejection

operator errors like not understanding or researching the vehicle prior to purchase

bluetooth doesn't pair to my xyc phone so you have to buy the car back, honestly this happens

dsg rolls back at junctions (its a manual box) well the salesman said it was auto arghhhhhhhhhhhhhhhhhhhhhhhhhh

after realising I cant afford the finance I have lots of different noises

people are people and mistakes happen but as long as there resolved everybody is happy



my sline suspension is to hard

[Ardy]

All interesting stuff. Thanks for the info A8

[a8 tech]

No problem, as most on here know I do not like poor service and work with lots of really good people within Audi dealers
Audi are pushing harder and harder to deliver the best service possible and we are assessed on so many areas and rewarded when it good but also heavily penalised when its not.
People first profit second for me, understanding the complaint from the customer is the biggest problem dealers have.
Always try to speak to the master technician as well as the manger and 99% of the time your issues will be resolved efficiently and professionally

[phatAvant]

my sline suspension is to hard

Really? I think mine is a little floaty and soft like and was expecting it to be better (harder)

[Hippogriff]

People first profit second for me

I like to hear this. I subscribe to this. Of course no company can focus on this solely, unless it can be proven to drive profits (which we all believe it would)... but there are a breed of people in all organisations (call them bean counters, managers with a "cut-first" approach, or what you like) and they simply do not have the insight to understand that happy, satisified, delighted, cared-for customers bring profit. Instead, they prefer to focus on replacing useful widget X with non-useful widget Y (which is 10p lower cost) or cutting lunch breaks from 1 hour to 45 minutes (because who needs more than 45 minutes, and can't you work through lunch anyway?) and introducing targets (of any kind) whereby a job that should take 2 hours to be done properly now has to be done in 1 hour and no-one can do it to the level required. These people, present in all organisations, do not understand things like customer loyalty, initiative, personal responsibility and pride in doing a good job and - worst of all - quality.

There. That is my rant for the day. Not sure who it's really aimed at, but I do feel a lot better.

[theblacksurge]

I like to hear this. I subscribe to this. Of course no company can focus on this solely, unless it can be proven to drive profits (which we all believe it would)... but there are a breed of people in all organisations (call them bean counters, managers with a "cut-first" approach, or what you like) and they simply do not have the insight to understand that happy, satisified, delighted, cared-for customers bring profit. Instead, they prefer to focus on replacing useful widget X with non-useful widget Y (which is 10p lower cost) or cutting lunch breaks from 1 hour to 45 minutes (because who needs more than 45 minutes, and can't you work through lunch anyway?) and introducing targets (of any kind) whereby a job that should take 2 hours to be done properly now has to be done in 1 hour and no-one can do it to the level required. These people, present in all organisations, do not understand things like customer loyalty, initiative, personal responsibility and pride in doing a good job and - worst of all - quality.

There. That is my rant for the day. Not sure who it's really aimed at, but I do feel a lot better.

Spot On ! I have worked with many such people.

[jakerade]

Credit to A8 Tech as its obvious he goes beyond the call of duty to make things right or he wouldnt be circulating here helping us out at night!