Very Annoyed at Audi .......

**jakerade** · 19-08-2011,11:48 AM

slightly worrying....

Anyway, i would send a joint email Audi uk and your dealers principle and complain as thats pretty crap. If you dont get anywhere with Audi UK, PM me and i will send you the top mans email address.

**Pauls898** · 19-08-2011,04:32 PM

I had exactely the same problem with my local Audi Main dealer :-( I took my car in for its second 20,000 mile service, this was free as it was part of the deal I had for buying the car from them. Having got it back I checked the service booklet to find they hadn't ticked the "Change Pollen Filter" box, I rang them for them to say, "Its alright sir we just forgot to tick the box?" Later I thought I wonder? Not knowning where this was I googled for it's location? up behind the passenger air bag, so I took it out and out fell loads of dead flys and black dirt

as you can imaging I was mad, so called them again, they still insisted everything was fine

so when I explained I had actually taken it out, then they said that you better bring the car back lol I was livid but they applogised and gave me a free 1L of oil for my trouble! Still not impressed for a high end Audi Main Dealer who are pollite and offer free coffee and TV but there serviceing leaves something to be concerned about??

**jakerade** · 19-08-2011,04:45 PM

well when you think they are buying oil for around £2.50/litre, sucking it out, chucking a £4 oil filter on, ticking a few boxes and giving it a £5 Lithuanian valet I cant quite see where the £300 they quote goes other than leather chairs and coffee....

And then to add insult to injury, you see a nice big poster quoting £100 less if you bring your car in a few months later when its reached 3 yrs old.

**Gee_Hee** · 19-08-2011,05:50 PM

Last service I had at Audi they changed the air filter and charged me a nice big price for a major service... a few weeks later I opened up the air box to find that they had changed the filter, well done Audi, but couldnt ***** to remove the leaves and general **** that was gathered at the bottom of the air box. So I'm sure my brand new air filter would have been 'not so brand new' a few months down the line with all that crap being sucked back up. Took 20 second to vacuum and wipe down the air box... 20 seconds... and they couldnt be ***** to do that, p*** takers!

Isnt it about £80 at Audi to take it in for diagnostics - another p*** take. Ended up taking my Audi down to a VAG specialist (guy used to work at Audi, left and setup his own back road garage), he linked it up to VAGCOM, confirmed there were no errors, no charge. Ended up letting they guy do my MOT instead of Audi as I just lost faith in their 'after' service and pricing

I'm sure a lot more people would go elsewhere if their warranties weren't tied up with Audi's services.

**John140** · 19-08-2011,07:04 PM

Originally Posted by jakerade

When i was a kid, my neighbours dad got sucked out through the windscreen of an airliner as someone put the wrong screws in the windscreen.... Perhaps the mechanic works at an audi dealership now

That would be Captain Tim Lancater of British Airways, sucked out of a BAC 111 cockpit window, and then co-pilot made a successful forced landing at Southampton airport.

Accident due to engineer matching windscreen bolts by eye instead of by part number !!!

Oh and before anyone panics, almost all if not all 'modern' airliners have internally fitted windows which cannot blow out in this way !

**theblacksurge** · 19-08-2011,08:05 PM

I think Audi are relying on the fact that people who take their cars in for service wont be checking to see if the work has been done and to what standard, so if Audi can get away with not fitting a filter it's a few more quid saved. I don't suppose other dealers are much different but I had higher hopes for Audi.

Recently a different dealer offered to replace a blown halogen headlamp (h7) bulb for me, at a cost of £5 for the bulb and £50 fitting

Needless to say I fitted one myself.

Anyway I've contacted Audi and detailed in writing the problems, I'll let you know what they say in return.

**jakerade** · 20-08-2011,08:55 AM

unfortunately the usual response is that they are very sorry, will ring your dealer and then not much more after that. However let them prove us wrong.

**John140** · 20-08-2011,10:40 AM

Originally Posted by jakerade

a good trick is to write the date on the filter in marker pen or ultra violet if you are sneeky

How would you do this, the oil filter is an internal cartridge and not a canister like other cars ? My suggestion would be a blob of paint between the filter housing and the plastic screw on cap...