Very Annoyed at Audi .......

[theblacksurge]

I purchased my car ten months ago from an Audi dealer under the approved used scheme (with 38k miles).
At the time Audi said they would fit four new tyres to the car and do a 40k serivce in addition to all the usual approved used items.

Ever since buying the car I've had lots of problems with it, most of which have so far been rectified under warranty.

I had noticed that the dealer had fitted what I thought was new budget tyres rather than good tyres. But the other day I found out that one of them has a puncture repair plug in it, so at least one wasn't even a new budget tyre, which lowered estimation of Audi further.

The car is due for an oil change, Audi quoted £180 so I decided to do the job myself using genuine parts and using correct torque settings etc. After changing the oil the car sounded noticeably quieter, I was very pleased.
Whilst I had the bonnet up and tools out I decided to have a quick look at the condtion of the air filter (which isn't scheduled for a change for another year). I was very suprised to find it was almost completely clogged. Then I noticed on the one end it had the original Audi part number, 'Made in Germany' and the date of manufacture which was "October 2008".
So either the filter has been sitting on a shelf for three years before being fitted and then clogging up in just ten months, or, it is the original filter that was fitted when the car was built.

What bugs me is that the service history is up to date but it doesn't look as though the car has actualy been serviced since new. This would explain why many of the common problem which should have been sorted out haven't and thus I had to get them done under warranty.

Do you think it's worth complaining to Audi so long after buying the car ?

[Issac Hunt]

I doubt you'd get much in the way of a decent response from them to be honest.

I'd put it down to experience. Change the filter and forget about it and just enjoy your car if you're happy with the rest of it.

[Rick 63]

I doubt you'd get much in the way of a decent response from them to be honest.

I'd put it down to experience. Change the filter and forget about it and just enjoy your car if you're happy with the rest of it.

I totally agree with above.

Rick

[John140]

Pretty typical stuff coming from todays ultra cash-strapped dealers.
Second hand tyres are beyond the pail even so...

I'm not surprised the air filter was still in at 40K though as I had this with my old B7 A4. On the third (56k) service, they STILL left the air filter, so I promptly got across to German and Swedish parts and bought one.

The filter should't be too bad at 40K though, usually just black.

The lack of an oil change since new if true is very worrying, you should be able to check this via the dealer network database (unless this is falsified).

I'm just glad people like this dont work on aircraft !!

[jakerade]

they usually "suck" the oil out through the dipstick these days to save time and removing the undertray. So I guess they either forgot or didnt bother to change the filter.

[jakerade]

a good trick is to write the date on the filter in marker pen or ultra violet if you are sneeky

[jakerade]

I'm just glad people like this dont work on aircraft !!

When i was a kid, my neighbours dad got sucked out through the windscreen of an airliner as someone put the wrong screws in the windscreen.... Perhaps the mechanic works at an audi dealership now

[theblacksurge]

Hi guys, thanks for your replies.

Today, I checked the pollen filter and that too hasn't been changed, not really a problem but it should have been done at least once.

Then I did as John140 suggested and rang the dealer that first serviced the car.
Looking in service book the odd thing is that whereas the Audi dealers stamps are normally a geographic location like say "Chester Audi" or Leeds Audi". The first service stamp is something like (not using real names) "Audi Smiths of Durham" with address and phone number.

Anyway I rang them and the guy said they have no records before two years ago when they changed to becoming a Peugeot dealer, he said that prior to this they were a Citroen dealer. I asked if they had ever been an Audi dealer, he said "no, never".

So I begin having a good look at the stamp in the book and the only thing I can come up with is that "Smiths of Durham" (not real name) have stamped the book and at a later stage somedbody has modified or partially covered a proper Audi stamp and stamped above what was already there to make it look like one stamp.
The font is correct and the rings are in red.

Now if this is the case somebody has been very naughty, also Audi should not have been able to sell this car under their approved used scheme as it didn't have a full dealer history. Clearly the dealer who sold the car has made no attempt to properly service the vehicle either.

The reason people spend more on buying approved used is to avoid exactly this kind of problem. It seems to me that Audi are so hell bent on making money that they are willing to cut corners wherever they can.

[Bratty]

Perhaps your confidence in the Attributes of an Aircraft mechanic vs. Audi mechanic are mis-placed!

I have been "hands-on!" in the aircraft mechanic field since 1981, and have moved to the "Civilian Aircraft" environment for the last five years, and to say I was/am shocked at the levels of incompetence and "lack of integrity" that I am presented with on a day to day basis is mind blowing!! Companies trying to save money sending planes to "CHEAP" authorised (by their countries corrupt Aircraft Authority) employing shizer minimum-trained east european tractor mechanics that are stamped by the (Qualified!) supervisors is possible! Budget Airline= Budget!!!

If you have a genuine concern that your car is not being serviced in accordance with the "AUDI?" servicing plan then "Question It!"

Dunk

[Bratty]

Hi guys, thanks for your replies.

Today, I checked the pollen filter and that too hasn't been changed, not really a problem but it should have been done at least once.

Then I did as John140 suggested and rang the dealer that first serviced the car.
Looking in service book the odd thing is that whereas the Audi dealers stamps are normally a geographic location like say "Chester Audi" or Leeds Audi". The first service stamp is something like (not using real names) "Audi Smiths of Durham" with address and phone number.

Anyway I rang them and the guy said they have no records before two years ago when they changed to becoming a Peugeot dealer, he said that prior to this they were a Citroen dealer. I asked if they had ever been an Audi dealer, he said "no, never".

So I begin having a good look at the stamp in the book and the only thing I can come up with is that "Smiths of Durham" (not real name) have stamped the book and at a later stage somedbody has modified or partially covered a proper Audi stamp and stamped above what was already there to make it look like one stamp.
The font is correct and the rings are in red.

Now if this is the case somebody has been very naughty, also Audi should not have been able to sell this car under their approved used scheme as it didn't have a full dealer history. Clearly the dealer who sold the car has made no attempt to properly service the vehicle either.

The reason people spend more on buying approved used is to avoid exactly this kind of problem. It seems to me that Audi are so hell bent on making money that they are willing to cut corners wherever they can.

Get a lawyer!

Dunk