RCD 500 6 CD in dash Radio/Cd Player

[Davidj241]

Has anyone had problems with the above unit where it does not recognise any cd's at all.

Recently my unit refused to play any of the six cds stored and will not eject or play.

All I get is ERROR and SERVICE message.

[Neil Brown]

I have exactly that problem, only mine has three mp3 cd's stuck in it.
The local dealer says he is trying to get a warranty replacement from Germany, although the car is only two months old. I have never been this long without A cd player in my car, and it is driving me nuts.
I am a DJ so perhaps you will understand when I say that it is essential for me, and not just an entertainment toy.
I am told that I will probably have to wait five or six weeks to get my CD's back even after they change the unit.
Not impressive at all. I have NEVER had a faulty CD ever before.

If someone knows how to get them out, please let us know.

DJ Nelly B

[Froggy]

Try disconnecting the unit for 5 minutes. It will sometime reset the mechanism when you reconnect it, and start working again.

I wouldn't advise trying to get the cd's out - you'll invalidate the warranty, and probably not succeed anyway. The mechanism's a real work of art...

[Davidj241]

Thanks for your advice, I'd already tried this to no avail. I have since beeen back to my dealer how have diagnosed a faulty unit and are replacing it under warranty.

They have also offer me a cash sum for the cd's which are stuck inside which I think is very fair. Unfortunately availability of a new RCD500 is a problem at the moment, so have just got to put up with the radio for the time being.

Try disconnecting the unit for 5 minutes. It will sometime reset the mechanism when you reconnect it, and start working again.

I wouldn't advise trying to get the cd's out - you'll invalidate the warranty, and probably not succeed anyway. The mechanism's a real work of art...

[Neil Brown]

I had that done in the Dealer's too. No Luck either.
I also am expecting a new one under warranty, but the wait is not good.
I just hope that the new batch will have a solution to the problem so that you can over-ride and eject cd's.
I think that their design department must have been on party leave when they designed this. It isn't cheap either. Some upgrade...
I will probably now totally avoid multi-head units in future.
I have never been this long without a facility to play something other than a poor quality radio in a car beore... ever...
even the dreaded (Ford) managed to keep the stereo going.
That's six lines beginning with 'I' so you probably get the flow by now...

Come on VW get your fingers out.
Play the game, and give us the lowdown....

and better still get my cd's out of my unit a bit quick and returned to me too.

[Ben]

Are all the above RCD500 units the new ones that can play mp3's?

Do we think that there is possibly a flaw somewhere and they'll need to do a recall on these units? possibly....

[Davidj241]

Yes mine was a new model ( Jan 2007 ) that played MP3's.

Are all the above RCD500 units the new ones that can play mp3's?

Do we think that there is possibly a flaw somewhere and they'll need to do a recall on these units? possibly....

[Froggy]

Do we think that there is possibly a flaw somewhere and they'll need to do a recall on these units? possibly....

Won't happen unless there is a safety issue involved.

I've only ever known 1 recall of a factory fitted stereo unit, and it was due to a possible short circuit problem. (not VW group either)

[Davidj241]

Great News, my dealer rang yesterday to tell me that my warranty replacement audio unit had arrived. I've just come back from the dealer having had it fitted and all is now well.

Well done to the service dept at Vindis Bedford

[Slimbarry]

If you don't mind me asking, what year is your Passat?