Injector Failures - Possible recall

[PatMcCoy]

Just spoke to vosa concerning re-conditioned parts and they told me they have agreement with vw and other car dealers that all parts are new and do come with a 2 year guaranteed as vw rang this morning at 11 to say they have had a good look at the car and noticed my front brakes needed to be replace and my wiper blades are smearing
In there for one job and looking for more when they havent finish the job its in for
Ill have to booked it in at my local indepent garage as soon as it comes back as i aint paying there prices

[manity]

i think what happens to the injector is the seal leaks diesel into the electrical switch inside the injector causing it to short to the injector housing.

I'm wondering, well actually I'm sort of confirming a theory of mine, if the injector blocks up and can't squirt properly the ecu will read this and shut it down ? so is it not conceivable that all that is really happening is the unit needs cleaning rather than replacing, I'm very interested to see what others think as there have been users on here who've done 150k without issue, but they also were the driver who spent the day in the fast lane rather than the jams, as I've recently had a smoker that wasn't idling too steady that then gave me a coil light halfway to Cornwall last week that I've now done another 400 miles in cleaning mode/ITU that is now clean out the back and rock steady on idle, it would suggest muck rather than mechanicals are causing the shut off.

Opinions?

[zilspeed]

Mine is with Verve Dalmarnock road Glasgow.
Minor dissapointment in that after investigation, it was all meant to happen today and they had the parts in stock.
The call this afternoon was to say that the injectors would indeed be replaced, but the parts wouldn't be there until tomorrow.
Based on being able to get lifts from friends and colleagues for 24hrs, I didn't let this get to me. Not worth it.

Interestingly, the service guy asked when the single injector had been replaced.
I confirmed to him that as I had only just got the car, I hadn't a clue.
Long and short of it is that 4 injectors plus a loom are all going in.

Regarding costs, he quoted £500 for each injector plus £60 for the loom, or as he put it. "You're looking at a two and a half grand job."
He also confirmed that they "are getting lots of these in". All being done FOC just like ours and everyone else's.

Overall I'm pretty pleased to be honest.
As I posted last night, my car is on 119K miles.
A new set of injectors will do it no harm whatsoever.

[PatMcCoy]

Well i got it back this afternoon Spot on very smoothand seem more quicker got paper work and a 2 year warranty
all 4 changed and looms
also it says pump, e/u pump, screw, gasket, bolt, harness.
What is this pump and e/u pump?

[passa]

Just had a call from the dealer to say mines done. I called VW CS last week, was given a case number and told to book it in with local dealership. Dropped it in this morning, they called me to tell me that one had already been changed recently (I've only had the car a month) so VW had authorised the replacement of the other three and the loom. All done and dusted, ready to collect.

On the downside, the dealer has found various jobs that need doing.

[Europa25]

This all seems very interesting , and good to hear so many are having the necesary work done.

When calling VW customer services, did you use the 0800 0833 920 number , on the VW UK website ?

I am keen to see this through too, i use 35 miles of the M25 every day and do not fancy my chances
having the engine fail instantly with the pace and volume of all the lorries on there, let alone the cars!

Also, if mine is Jan 06 140BHP 2.0 SE TDi, is it almost definitely the engine that is affected ?

It's been a bit hesitant around 15-20mph recently , doesn't always start first time like it used to, and
hasn't been as smooth/efficient . . getting a bit worried

[spako]

I've just sent the vosa form, we'll see what happens.

[spako]

Just got the response from VOSA:

VW PASSAT - FUEL INJECTOR FAILURE

Thank you for notifying Vehicle & Operator Services Agency (VOSA) of the problems experienced with your vehicle. I can confirm the investigation into this fault is now completed.

Following detailed negotiations between VOSA and the vehicle manufacturer, it has been agreed VW-Audi Group will:

1. Contact you personally to arrange for all your vehicle’s remaining injectors to be replaced and ensure you are 100% satisfied.
2. Reimburse customers who have paid for new injectors even if the work was completed outside of their authorised network.

If you have any concerns or questions about this matter, you should contact the Customer Service Centre. If necessary, they will arrange to have your vehicle inspected at an authorised repairer free of charge. The contact telephone number is 0800 0833914 and the best person to ask for is either Jenny Boyd or Lorraine Brown.

VOSA will continue to work closely with the VW-Audi Group to ensure that this issue is concluded as swiftly as possible.

Thank you for taking the time to bring this matter to our attention.

Please do not hesitate to contact me on the above telephone number if there are any further points you wish to discuss.

Yours sincerely



John Fitch
Automotive Engineer (Defects Investigations)

This sounds amazing but does it mean that they will contact VW on my behalf and I should be expecting call from VW now or should I speak to VW now as the next course of action?

[manity]

vw contacted me 5 days after i got the vosa letter they sorted everthing out with the vw dealers. they were very helpful and polite.

[spako]

vw contacted me 5 days after i got the vosa letter they sorted everthing out with the vw dealers. they were very helpful and polite.

As I'm going abroad next month I would like to have this sorted asap so I'll call VW Customer Service today, in the meantime I've sent an email to my local VW garage so they know what's happening.

Fingers crossed.