Quote Originally Posted by spako View Post
As I'm going abroad next month I would like to have this sorted asap so I'll call VW Customer Service today, in the meantime I've sent an email to my local VW garage so they know what's happening.

Fingers crossed.
Not even an hour after my email to my local VW garage, before I had the chance to contact VW Customer Support, I got a call from the local dealer in Barnsley. The car has been booked for an inspection for Tuesday morning. I asked about the replacement car as I need to commute to work and they said "not a problem".

I will let you know how I get on but so far I am amazed with the level of service.