How many injectors have you had?

**piecost76** · 18-09-2011,09:40 AM

Hello, newbie here!

Have just returned from a 2 week holiday in France & guess what whilst on the motorway just south of Paris I got the "engine fault -garage" message showing. Worse still, it was at midnight on Friday night so no luck of a quick fix!

Green Flag could not help immediately as it was on the motorway so I had to fork out €220 for the recovery & also €80 for the dubious pleasure of staying in a minging hotel on the flightpath to Orly airport with the Mrs & 2 young children!

Next day, Green Flag helped with recovery to a dealer & also a hire car so we could crack on with the holiday & they will refund my initial recovery & hotel expenses but it has cost me €1100 to fix the car from a Franch VW dealer.

The receipt states amongst other things "injecteurs" but also a whopping €580 for a "pompe" which I assume is the HP diesel pump. My sister is fluent so I will get her to translate but in the meantime, what has gone wrong & what is yet to come?

I will be calling VW on monday to see if they can at least contribute (FSH, was serviced by main dealer 500 miles before this happened) but I'm not too optimistic as it has done 120k on a 07 plate. It is a 170 bhp sport estate btw.

**steve1098** · 18-09-2011,09:36 PM

Hi Piecost76, It would appear that the resolution of this injector failure saga is now gathering pace since VW have admitted there's an issue. I don't know whether there's been an official recall as such, but I note with interest on my invoice ("This invoice is for information only") that the dealer carried out "recall 23H9" replacing all four injectors with
4x 03G 130 073 SX. I had a very pleasant chat with VW customer services (0800 083 3914- make them your first point of contact) whilst putting my case across, they then gave me a case reference number and asked me to nominate my (? prefered) dealer. A couple of days later the dealer contacted me to agree a date and time and less than a week after initial contact the job was done. I guess the only fly in your ointment, might be recovering monies from the other agencies involved. Good luck and post up how you get on.

**piecost76** · 19-09-2011,04:09 PM

Just had another look at the receipt & it seems that the fault was the injector pump or en Francais "injecteur pompe".

So, I have got the injectors to come then!

**Crasher** · 19-09-2011,05:57 PM

The one we have just done today was interesting. It had a new number 3 a while back fitted by the dealer. Just under a year ago I had to do a new flywheel oil seal, clutch, DMF and full balancer shaft/oil pump assembly. Ever since I have known the car the idle was poor. Even after a new DMF it was not very good. Today we fitted new injectors in 1, 2 and 4. After fitting you must reset the lift settings and we found 1 and 2 took nearly two full turns to reach the bottoming out point at which you should back them off 180 degrees. We found this odd but put it down to the new injectors, when we checked number 3, it took two full turns to bottom the injector out as well and the same for number 4 so according to the VAG specs the settings were 1 and a half turns out which is huge. I was worried at first, the thought of damaging £2300 worth of injectors made me go over the setting five times until I was happy but I could not see anything wrong. I started it up and now the idle is absolutely steady…very odd. Ohh by the way "injecteur pompe" would translate as "Pump Injector" and that IS THE injectors, one of anyway.

**Quatrelle** · 19-09-2011,07:05 PM

Originally Posted by Crasher

...... Ohh by the way "injecteur pompe" would translate as "Pump Injector" and that IS THE injectors, one of anyway.

I'd definitely go with Crasher on that one.

I wish you luck on getting your money back from VW. I'm trying to twist VW France's arm here to do the same as VW UK. My last letter to them got the reply that they see no need for a recall (for that I read 'have no intention').

A recall number in steve1098's post may help convince VW to try to get France to give you a refund - I'd be very interested if they did! You might think you get a raw deal in the UK, but believe me the customer in France gets little or no respect.

I've also written to Martin Winterkorn, VW Germany's CEO. I see no point in talking to the monkey, I prefer the organ grinder, but I suspect my letter will be given to some minion (or monkey) for a reply. That was sent before steve's post, so I'll keep that in mind.

It was interesting to read Winterkorn's speech at VW's presentation at the Frankfurt Motor Show when he said, after talk about the VW group overtaking Toyota as the world's largest car maker, ...size should instead be measured in terms of "satisfied customers", and if judged by such measures the Volkswagen Group would still achieve its goal of being "at the pinnacle of the motor industry by 2018". Ha, Ha. I'll probably have to remind him of that.

**bundao** · 19-09-2011,09:12 PM

Originally Posted by Crasher

I have three more to do Monday, number 2 and 4 are playing up and he wants number 4 doing as well being as number 3 was replaced not long ago. The car is a 2005 and has 130K on it so no chance of any VW UK good will on this one. The price of the injectors at £580 each is shocking.

I don't think there have been any refusals of "good will" on this matter. Once you put your foot down with VW customer care (just say you've spoken to VOSA) all is sorted.
I see you've already done the work now crasher but you've got to get your customer to chase up VW for a refund.

**Crasher** · 19-09-2011,10:50 PM

I am doing the job for another garage so it is up to him what he tells his customer to do, we do a lot of specialist work for other local garages who don't wish to go in that deep and who do not have the tools for certain jobs. I took the job on as I quoted a little less than the £2500 the VW dealer was quoting and that was last week so if there was going to be any good will it would have already been mentioned.

**VW1888** · 30-12-2011,11:35 AM

Hi guys, Just to let you know that i eventually got £980 back from VW but they would not give me a full refund for all the work carried out as they started to come up with excuse after excuse sayin that certain items were not connected to injector failure hense they would not pay out.This is hard to take as the VW garage that carried out the work said it was connected but unfortunately big brother VW refused budge and has the final say,i am £206 out of pocket but it could have been a lot worse i suppose!!!! One thing i have learned is that i will never buy another VW again after this experience and also my father has traded his 07 passat in too after seeing what i've been through, as his calipers were starting to sieze. His car was also starting to loose power and performance (injector nightmare all over again). I have now drawn a line under this cr*p and moved on ,Best regards to everyone here and take care guys..

rg