How many injectors have you had?

[Playya]

now i'am in serious trouble, the engine will only fire on injector 3, 1,2,4 are goosed.They phoned this morning to give new price of £1950.

They did ask for the service book to make sure i had a full vw history which i have to see if theres something the can do for me to bring the cost down.

Worried sick to be honest!!!!

You must call VW customer service if the dealer will not do it on your behalf. The number is 0800 0833920. Be polite, patient and above all persistent and I am sure they will contribute. If three have really gone down then why not get all 4 changed while your at it?

[VW1888]

You must call VW customer service if the dealer will not do it on your behalf. The number is 0800 0833920. Be polite, patient and above all persistent and I am sure they will contribute. If three have really gone down then why not get all 4 changed while your at it?

thanks very much for the information, i was thinking of getting all four done as this makes sense. My wife wants to get rid of the car but i dont see the point someone else is going to benefit from my expense and at least i know all the injectors should be fine from now on in, i hope. Besides ,i love the car.

[Teflon]

You must call VW customer service if the dealer will not do it on your behalf. The number is 0800 0833920. Be polite, patient and above all persistent and I am sure they will contribute. If three have really gone down then why not get all 4 changed while your at it?

Just to add to Playya's comment, the telephone number is a call centre in Sheffield and whether you get a good response or talk to a numpty is is the luck of the draw. In my experience the majority of them are useless so keep pushing until you get someone senior.

Even if you write, be aware that the first reply might be a kiss off from a junior. When you get in touch with someone who can move things along they are remarkably good. Be very, very persistant and even write to the head of UK customer service if you have to. Somewhere on the forum there is the address of the head honcho at Milton Keynes, if it is still the same man.

[VW1888]

Just to add to Playya's comment, the telephone number is a call centre in Sheffield and whether you get a good response or talk to a numpty is is the luck of the draw. In my experience the majority of them are useless so keep pushing until you get someone senior.

Even if you write, be aware that the first reply might be a kiss off from a junior. When you get in touch with someone who can move things along they are remarkably good. Be very, very persistant and even write to the head of UK customer service if you have to. Somewhere on the forum there is the address of the head honcho at Milton Keynes, if it is still the same man.

Thanks everyone for your help, i'll keep you informed,

regards.

[VW1888]

Got the car back today, VW gave me 50% good will on parts and labour,it cost me £970 for the three injectors. I was happy as you can be spending that kind of money on repairs it could have been a lot worse. If the last one goes they said they will do the same 50% but not until it goes.
Dont know if its just me but the car feels more responsive than it was.

My local VW garage were excellent to deal with and kept us well informed about everything that was happening. The car was absolutely spotless inside and out on collection.

regards.

[dunkley201]

Got the car back today, VW gave me 50% good will on parts and labour,it cost me £970 for the three injectors. I was happy as you can be spending that kind of money on repairs it could have been a lot worse. If the last one goes they said they will do the same 50% but not until it goes.
Dont know if its just me but the car feels more responsive than it was.

My local VW garage were excellent to deal with and kept us well informed about everything that was happening. The car was absolutely spotless inside and out on collection.

regards.

Good to see you can put a positive spin on it. I am sorry, but all I see is that it has cost you £970 to restore you to the same state you were in before the breakdown but for a valet - that, whichever way you look at it - is an expensive valet!

[VW1888]

Good to see you can put a positive spin on it. I am sorry, but all I see is that it has cost you £970 to restore you to the same state you were in before the breakdown but for a valet - that, whichever way you look at it - is an expensive valet!

That might be one way of looking at it but my cup is always half full and never half empty. I take the positve side that a car that has done 103,000 miles with 3 new injectors now installed is a good thing.

[Quatrelle]

For years VW have traded on their supposed reliability. This particular car, the Passat, is fitted with some very suspect parts, and is clearly not reliable. OK, it's only the failures we hear about, among the many thousand of Passats sold, so if it is so few, why don't VW pay for everything?

Because, imo, there are, fortunately for them, no reported deaths from these failures, and not enough failures to make it into programmes such as 'Watchdog' etc. Thus, and unfortunately for those owners (me perhaps in the future), they can get away with 'goodwill' (ha, bleeding ha) payments.

It's the owners of these faulty cars that are actually making the goodwill payments.

I'm contemplating driving to the UK some time this summer, and I'm genuinely wondering whether, on the grounds of reliability, to take my 35 year-old MGB - especially as it won't be going into the fast lane of motorways.

Imagine some French tailgater sitting behind your Passat, unaware that any second the engine of the car he's following so closely might suddenly cut out! Highly unlikely I know, but it doesn't make for a very relaxing journey.

[sparkyrjp]

Heard from dealer a day or 2 ago, VW are not helping cos the car is over 5 years old , yes 1 month over !!!!

So a call to customer services , firm polite but clear that I was seriously think of walking away from VW and going back to Mazda ,this has prompted a small result , a 50% contribution , not great but not as bad as £1100

So Humm Mazda ? if I do it will be the 6th one I would own and so far the sum total of Mazda failures is 1 , an oxygen sensor in my current MX5 , no brainer methinks

[tdi sport]

Mine is 56 Plate 2.0tdi sport - ALL of mine have been replaced, 1 went last august, another at beginning of october - both just cut car out wen they went which is absolutley disgusting from VW apart from totally dangerous. I decided to get shot rather than pay VW for more injectors but there was nowt about - was going to get 170bhp version as they are not dodgy I believe not like 140bhp ones, did find one but it sold before I could get to see it. Was going to buy a zafira but they are not devoid of problems themselves. By then the price of injectors was coming down quickly and I would'nt have saved any money by selling the car so I decided to get other 2 done and keep the piece of **** for now. Totally disgusted with VW's attitude and the fact there is a problem really. Having said that I still have the car and I do like it, especially as it has been re-mapped to 180bhp.
Last year ws an expensive one for me and that car, £2200 to have all injectors replaced, clutch went - that was £850, and at service the cambelt was due so another £520. Clutch and cambelt would have both needed doing at some point so I try to ignore them - but the injector issue really lets VW down big time.
There is a BIG case for getting a car from auction for £1000 and keeping it for a year, selling for £500 to £1000 and doing it again, you will NEVER lose the money you do buying and maintaining a newer car like a passat. And these stupid ECO cars are even worse, paying through nose for a hybrid/electric/bluemotion car then when things go wong they cost a bomb - never mind the climate change/global warming (depends on weather apparently??) thing is a con base on fraudulent science - man is not to blame, was there climate change 30-40 years ago when we had hot periods and bad winters?? course not. We are being conned!!