dont trust te dealers

HI all just thourght i wood share my experience ive just receieverd at my local audi dealer. my car is a 1999 a6 avant 1.9 tdi really been look after by my self and prev owner only 2 owners from new the mielage is 112345 so not to bad and runs like a dream anyway i deciderd to get the cambelt change so phoned local dealer the gave me a price of 546 09 inc v a t four the work as follows cambelt/waterpump/auxbelts/intrim service/i paid extra four fuel fillter so all in price above. so on the day droperd car of came back to work about 4 pm phone call to say car ready. got to dealers paid up all smiles went to go and just deciderd to have a look under bonnet. To my totall disgust they had not done the fuel fillter that i had paid four so ears steamim went back in to let of steam.I was told by the service manager that thay did not have a fuel filter in stock but yes they had still chargerd me so after carming down thy had the car back the following day to do it. pick car up all done. then 2 days ago the service light came on witch they said they had reset so took it back got that done, fter speaking to the service manager he was not preperd to offer any sort of comp four my inconvienence so just to let you all no if your cars go in make sure they do the work they say they are. thanks four reading shaun

I don't mate, the only way to ensure the work has been done these days is to do it yourself. Obviously we aren't all in a position to do this but stories like this make me glad I can and they appear to happen all too often.
I had a car MOT'd by a well know national chain a couple of years ago and the things they failed it on were such rubbish I threatened them with getting it checked by the Ministry Of Transport themselves to see what they'd make of their failure sheet.
Needless to say it passed their retest, however mysteriously it initially failed on things they stock and fit themselves. It should have failed on worn upper arm ball joints which they missed, and rotten exhaust clamps which were specialist parts and they also failed to spot. (done by myself after the test).
The daftest thing is I told them I used to be a mechanic before its first test and that any work needed would be done by myself so they wouldn't make a bean on it anyway lol

Someone I knew (10+ years ago) had an Audi 80 company car, the evening before it's first major service he drew a small smiley face ":Blush:" on the spark plugs and oil filter, and after the service they were still there. Even though it was a company car, he went berserk and his company stopped using the dealer. I'm sure it's not company policy, just crooked technicians putting the parts in their snap bag and not doing the work and then using the parts for weekend jobs on the side.

Not all technicians are crooked!!!!

i used to know someone who had a v5 passat. he had it booked into a main dealer to have the cambelt changed. funny thing is, they are the ones that said it needed to be done and had given him a price.

I take it the V5 is chains rather than a belt.

indeed it is. it was only when i pointed this out to him that he realised something was suspicious. i suspect this was an oversight on the part of service reception though, and strongly believe that the mistake would have been spotted before any work was done, or invoices printed.

A fella i know was leaving his civic into a honda dealer to have some work done on it and he told the garage that he wanted them to give him back the old parts in a bag when they had finished.

It wasnt that he doubted the garage would do the work, he was just curious to see how badly worn the old parts were.

they were not impressed with him at all :D

Quote:

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Originally Posted by Redzer

A fella i know was leaving his civic into a honda dealer to have some work done on it and he told the garage that he wanted them to give him back the old parts in a bag when they had finished.

It wasnt that he doubted the garage would do the work, he was just curious to see how badly worn the old parts were.

they were not impressed with him at all :D

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When I owned a Lancia, the lancia dealer that serviced it did that as a matter of course. I picked it up, and there on the passenger floor was a bag containing all the bits they'd removed.

I'm not sure if this was to prove that they'd done the work, to allow me to check the wear, or just a sneaky method of reducing their commercial waste collection bills.

With a lancia i'd say it was a fairly full bag of parts....:biglaugh:

When i was a young lad a neighbour of ours had a really nice one not sure if it was a trevi coupe but it spent more time in the garage than it did on his drive.