View Full Version : 'now turn left'....its gone
pitch3110
05-01-2010, 08:48 PM
How spooky is this....
Been out all day with a colleage and used Nav all day.
First time I have used it for sometime and I pre-warned him about the 'now turn left' prompts as you reach a roundabout.:confused:
Guess what.....it didn't do it once....whats going on??????:D
Are all you 3G chaps still getting the prompt or does it just disapear after 4,000 miles.:confused::confused::confused:
ta
Yes I still get it. Caught me out on New Years day when I was heading home from Nottingham on unfamiliar roads. Mrs F was talking to me at the time, and I ended up taking a turning from a roundabout that led to what seemed to be a council gritting depot. We had friends following us in their car too, so I was rather embarrassed!
MF.
pitch3110
06-01-2010, 09:05 PM
Strange MF. I tried mine today again and has defo gone.
Why has this happened, bazarre
ScottyUK
06-01-2010, 11:00 PM
Mine hasn't gone but I'm not at 4k mile.
I think you'll be posting again in a few days with a :mad: smiley
:(
a8 tech
06-01-2010, 11:03 PM
Have you altered any mmi settings ?
Hippogriff
07-01-2010, 01:01 AM
It obviously does it on some roundabouts and not on others - part of the overall frustration. Maybe on the roads you were on it doesn't happen? Or are they roads you've been on before where it did happen?
Yet, I do know a road where it did it all the time - the roundabouts on the A61 leading from Sheffield to Chesterfield. I go on that pretty often and obviously could check it out by turning a route on around there - still taking into account the fact that I cannot conceive of how it could just 'disappear' unless some snazzy over-the-air update has taken place. :confused: I could try this when I can get out of my cul-de-sac, which could be days away, to be honest.
Or, it's like Sky, "You must have your A4 connected to a phone line at all times."
What I noticed, getting on the M1 at junction 36 the other day, approaching the roundabout to the slip road (1st exit to M1 North) it said to me "now take the second exit on the left". Just crazy.
Audi Customer Services asked me for my reg. and then told me "I have been advised that there may an update now for your MMI system; I would recommend contacting your local Audi Centre who will be happy to offer further advice."... to which I replied by requesting they tell me for definite a) if there is an update for my car and b) if it will remedy anything that I am talking about.
The way these people try to wash their hands of problems and put the onus back on you, the customer, is unbelievable. From the very outset, I was taught to take ownership of customer problems in my job - no-one I've yet met in Audi can have the same said of them.
Hippogriff
07-01-2010, 01:04 AM
Have you altered any mmi settings ?
Yeah :D did you turn the voice prompts off completely? ;)
ScottyUK
07-01-2010, 10:31 AM
I've tried both complete and concise (or whatever they're called) voice prompts and still have the issue.
pitch3110
07-01-2010, 09:16 PM
Nope......voice prompts are on, but just the shortened ones.
Is there any way Audi can up date it over the air........apologies if thats sounds stupid.
ta
a8 tech
07-01-2010, 09:19 PM
No only via cd rom but not all owners have the issue or moan lol ha ha ha
pitch3110
07-01-2010, 09:21 PM
Cheers a8.
Really strange. Mine was only registered in October had the fix begun?
ta
a8 tech
07-01-2010, 09:33 PM
Go to your menu settings and find the software version and post it up.Most of the forum users with similar issues have the latest update as the 2010 models
Hippogriff
10-01-2010, 12:48 AM
Well, it took some time, but Audi finally got back to me with some clarity, saying: "I can confirm that I have been advised there is an update for your vehicle type and specification; though your vehicle does need to be diagnosed at an Audi Centre and we can’t provide a diagnosis or confirm a solution without seeing the vehicle. I would be happy to contact Sheffield Audi and explain your complaint, please let me know."
Which was a lot more helpful than previously, when it was "may be an update" and "go to your local Audi yourself and find out", which I wasn't at all happy with.
Now, I don't actually expect an update to remedy the "now turn left" as I'm not sure it is even an acknowledged problem yet. However, if I take the latest update, and it still does it, then I guess I should be able to progress further... especially with a road test, to show it happening.
I'll be pleased if it does, though, and will report back.
This is the start, I guess, when a customer has a problem, you always ask if they have the latest version of software, firmware, driver etc. etc. before digging too deeply. There's always the chance their issue might be fixed in the latest drop.
I shall keep my fingers crossed, waiting for a call, they know my number.
Hippogriff
14-01-2010, 04:05 PM
Arranged for my car to go in to Audi on Monday. Hopefully to upgrade it and to have a look / listen at the whistling window. When I described it to the chap, he went "ah, yeah" which made me wonder if he knew of this issue.
To set expectations, I'm not thinking an upgrade will fix it, but I could be lucky. I know how to test it for success or failure pretty quickly anyway, I mean, I know which roundabout and route will cause "now turn left" to happen.
Will report back.
pitch3110
14-01-2010, 05:22 PM
Right..........
Today I realized that i had turned off 'Addit. Info' on the Nav setup. (no turn direction boxes).
Turned it on and guess what...........'now turn left has come back'
I reset it whilst on the same journey to 'off', but the prompt still stayed put.
Having said this now been out again with 'Addit. Info' off and no 'now turn left'.
Does that make sence?????????????
Ayway, out you go turn the info off and lets see how you get on
ta
Hippogriff
14-01-2010, 05:47 PM
pitch3110,
Very interesting, that. A question, and a comment...
Firstly, did "now turn left" only disappear when you turned "Addit. info." to "off"... when you say it was "on" before, was it actually set to "complete", "route" or "exit"? Does "now turn left" only disappear when it is "off" or when it is anything but "complete"?
To get the voice prompt output to 'stick', do you have to turn the ignition off and on again?
Secondly, a comment... I still want the "now turn left" prompt to occur, just at the right time, i.e. while you're on the roundabout and approaching your exit... not before you get onto the roundabout, just like other systems manage to do.
May tinker more with this tomorrow.
Arranged for my car to go in to Audi on Monday. Hopefully to upgrade it and to have a look / listen at the whistling window. When I described it to the chap, he went "ah, yeah" which made me wonder if he knew of this issue.
To set expectations, I'm not thinking an upgrade will fix it, but I could be lucky. I know how to test it for success or failure pretty quickly anyway, I mean, I know which roundabout and route will cause "now turn left" to happen.
Will report back.
Hi Hippo,
Could you make a note of your software versions before and after the dealer visit? I'm (geekily) interested to see what version you have now and what they update you to...
Cheers!
MF.
pitch3110
14-01-2010, 06:12 PM
Replies added.....
Very interesting, that. A question, and a comment...
Firstly, did "now turn left" only disappear when you turned "Addit. info." to "off"... when you say it was "on" before, I must have turned it off sometime ago, not really realizing.was it actually set to "complete", "route" or "exit"? ''complete'' Does "now turn left" only disappear when it is "off" or when it is anything but "complete"? - only when ''off''
To get the voice prompt output to 'stick', do you have to turn the ignition off and on again? it seems so
Secondly, a comment... I still want the "now turn left" prompt to occur, just at the right time, i.e. while you're on the roundabout and approaching your exit... not before you get onto the roundabout, just like other systems manage to do.
I will explore further on the way home
ta
Hippogriff
14-01-2010, 06:15 PM
Hi Hippo,
Could you make a note of your software versions before and after the dealer visit? I'm (geekily) interested to see what version you have now and what they update you to...
Cheers!
MF.
From "SETUP" -> "Settings" -> "Version information"? Sure can.
From "SETUP" -> "Settings" -> "Version information"? Sure can.
Yep - that's the one! Thanks! :D
pitch3110
14-01-2010, 06:26 PM
Mine is.........
http://i620.photobucket.com/albums/tt288/pitch3110/IMG00227-20100114-1719.jpg
Hippogriff
14-01-2010, 06:32 PM
Which is exactly the same as mine currently.
GolferPete
14-01-2010, 08:10 PM
and the same as mine also.
Thanks. Have you had the Index J update applied already, or is this what the car is going to have done when at the dealers?
MF.
pitch3110
15-01-2010, 04:39 PM
Been out all day with 'Addit Info' off and not one 'now turn left' as I have entered a roundabout.
Hippogriff
18-01-2010, 08:04 PM
So, pitch3110... your experiment turning Additional Info. to "off" seems to work. Have you also spent a day driving around with it set to "route" and "exit" just to see if it's only "complete" that has this voice prompt?
In fact, have you found a roundabout where it consistently did it before and proven to your satisfaction that it is not happening at all? That's the key test - a roundabout where you knew it did it every time.
It's interesting, as the Additional Info. seems as if it should only affect the graphics you see on the left-hand side of the map; and shoud have nothing to do with voice prompts... as per the manual anyway.
Anyway, I shall have to wait longer to see if an Audi upgrade has any effect. I took it in this morning, expecting to collect it at 17:00, but got a call saying it had been updating for a couple of hours and was only at 30%.
I suppose they are trying a complete re-install and update - as opposed to just a simple update.
I wonder if I will also lose the music on my Jukebox and any other personal setting type stuff.
Time will tell.
Also they said they couldn't find anything wrong with my whistling driver side window. I asked if they'd taken it out on a road test and I was told "no". I suggested they might consider that. Sometimes you really wonder...
pitch3110
18-01-2010, 08:46 PM
To be brutally honest Hippo I would have to say no I have not checked RAB,s where it deffo said it before.
I will though.
I know it seems strange that just losing the the 'additional info icons on the left hand side of the screen would make a difference.
Strange.
Look forward to hearing the result of your update.
Window wistle........I also have this in certain winds.
Ta
Pitch
Hippogriff
18-01-2010, 08:52 PM
Window wistle........I also have this in certain winds.
Ta
Pitch
Aw, bugger. I didn't want you to say that. I wanted to be alone in this, so it was obviously a fault with my car that could be easily rectified. The last thing that I want to find out is that it is a widespread issue or maybe even a design / materials fault, that could be much harder to gain their acceptance of.
pitch3110
18-01-2010, 09:13 PM
Aw, bugger. I didn't want you to say that. I wanted to be alone in this, so it was obviously a fault with my car that could be easily rectified. The last thing that I want to find out is that it is a widespread issue or maybe even a design / materials fault, that could be much harder to gain their acceptance of.
Only very very rarely
Dont panic Captain M:aargh4::aargh4::aargh4:ring
I wonder if I will also lose the music on my Jukebox and any other personal setting type stuff.
Time will tell.
I don't think so. My car has had software updates on three occasions now, and the jukebox/nav/tel settings remained intact. The only time I lost them was when my 5F multimedia unit was replaced, but as you're not having a hardware swap like this I think you will be OK.
MF.
Hippogriff
19-01-2010, 12:16 PM
OK, the nav. is now upgraded... we all know that the "now turn left" might not be fixed. But we shall give it a try.
They did experience a whistling in the door (yipee!) so they're fitting me a new door seal.
Sadly, that means that I'll be collecting it tomorrow as opposed to today. Another £4.60 on the bus in the meantime...
ScottyUK
19-01-2010, 06:39 PM
Waiting with bated breath ..... ;)
Hippogriff
20-01-2010, 02:20 PM
So, the Software Version has now moved...
HNav_EU_P0022_D1 to HNav_EU_K0023_D1.
Nav. database version has remained the same. When I commented to the girl that her workplace, the Audi Centre, wasn't in the correct place on their newest navigation system, she seemed surprised.
Anyway, that was just my little bit of fun. I doubt this will fix the "now turn left...", but I will try it out at some point and report. Of course, no-one seems capable of telling me what HNav_EU_K0023_D1 will provide (or fix) over HNav_EU_P0022_D1, so it's all guesswork.
After the upgrade, all my personal settings remained intact.
Thanks Hippo.
The last update on my A6 moved my version from HNav_EU_K0022_1_D1 to HNav_EU_K0022_2_D1, which I think was a minor release. Yours looks to have gone from 22 to 23, so I wonder if it's a more major update?
Here's hoping it addresses some of the nav voice issues for you! If it does turn out to be a major release, I'm hoping it will be available on my car soon too!
MF.
Hippogriff
23-01-2010, 04:15 PM
OK, without wanting to sound overly positive, I can present the results of my cursory testing using the navigation this weekend. The results of updating the car's software seem promising. In fact, I have not experienced a single early "now turn left" yet, and have only correctness to report.
Yet, it is still only the results from a single journey, so - as a disclaimer - I shall add "your results may vary"... here goes:
Heading towards M1 junction 39 on the A638; no early "now turn left" but no "now turn left" when I was supposed to come off, instead the following (which is fine)...
http://www.hmusiccentre.org.uk/forumimages/NTL1.jpg
Just before joining the M1 at junction 40...
http://www.hmusiccentre.org.uk/forumimages/NTL2.jpg
Coming off the M1 at junction 34...
http://www.hmusiccentre.org.uk/forumimages/NTL3.jpg
Heading towards home...
http://www.hmusiccentre.org.uk/forumimages/NTL4.jpg
Looks good, doesn't it?
The whistle in my driver's side door has now gone at motorways speeds; which is also excellent. I do seem to have exchanged this for a rattle when I close the door, so I think it'll be making another trip to Audi.
However, I really didn't expect the "now turn left" issue to be resolved at all and I have experienced some times when it worked perfectly today. I can only hope it is something that is addressed in the software upgrade and this gremlin is now completely gone for me.
On the scale of happiness that I use to judge how I feel, I am now "fair to middling".
Hope this information might help others who have this problem. Just to finish this off, I kept Additional Info on "complete" all the time for this.
ScottyUK
23-01-2010, 06:02 PM
On the scale of happiness that I use to judge how I feel, I am now "fair to middling".
hahahaha
It it was me it would be "cautiously optimisitc".
Sounds good. Fingers crossed it's gone. I'll give you another week to upgrade your fair to middling status and then I may book mine in ;)
:beerchug:
pitch3110
23-01-2010, 10:12 PM
Thats good to hear....
I have been quiet with my discovery as bl##dy Thursday it appear on two roundabouts complete out of the blue.
Trouble is I am in Suffolk and it will take a further 6 months for my locals to acknoledge there is an update.
ta
Pitch
Hippogriff
23-01-2010, 10:20 PM
I'll keep testing; will report back if there's a relapse. The trouble is, the normal commute to work and back has no excitingly different roundabouts on it to test, and the Government says I should be trying to drive 5 miles less each week - not five miles more... also, I'll not be travelling south to see my mistress and continue our sordid affair for another few weeks yet.
At least you know what to ask for, regardless... walk in and trying "gimme HNav_EU_K0023_D1, I demand it!" could work. I have found that the Audi automatons actually like being told exactly what to do... give them any leeway and they'll probably only **** it up.
Remember... "now turn left!"
a8 tech
23-01-2010, 10:30 PM
I'm currently using mmi 3g revision j update and there are no problems at all.I will be putting around 500 miles on this week so I will check the operation in full also I will check for tmc drop out but so far its superb with clear voice prompts in all Im impressed.
pitch3110
25-01-2010, 12:12 PM
I'll keep testing; will report back if there's a relapse. The trouble is, the normal commute to work and back has no excitingly different roundabouts on it to test, and the Government says I should be trying to drive 5 miles less each week - not five miles more... also, I'll not be travelling south to see my mistress and continue our sordid affair for another few weeks yet.
At least you know what to ask for, regardless... walk in and trying "gimme HNav_EU_K0023_D1, I demand it!" could work. I have found that the Audi automatons actually like being told exactly what to do... give them any leeway and they'll probably only **** it up.
Remember... "now turn left!"
Cheers Hip and contact has been made
ta
Pitch
Great news that your problem appears to be fixed Hippo!
Reading between the lines of A8's post, your update is Revision J, which I already have - sadly I still have the problem though.
Fingers crossed for you that it continues to be a spurious "Now turn left"-free experience! :beerchug:
MF.
Hippogriff
25-01-2010, 05:17 PM
I shall turn on navigation to go home from work... more testing is essential and there are two roundabouts on that route that I haven't tested... one where I take the third exit and one where I take the... er... third exit.
a8 tech
25-01-2010, 07:14 PM
My findings so far.
Clocked up 300 miles so far and I have noticed one issue and that's the round about issue.Approximately 200 yards before the round about the voice command prompts me of the turning, lets say its says take the third left which is correct.
When I enter the roundabout it tells me to turn left whilst on the first turning but it means the third.
The response is to early and I have a tom tom hooked up as well which gets the turning correct "now take the turning".
I will reset the wheel size in channel 66 to eliminate incorrect calculations
Hippogriff
25-01-2010, 08:03 PM
On the way home, two roundabouts - both of them I take the third exit off. They are simple roundabouts, with just 90, 180 and 270 degree turns...
On the first one, after the first exit but before the second, it said "now take the second exit, left...", which isn't actually incorrect at all... just a little bit perplexing, kinda like it was eager to say something.
On the second one, between the second exit and the exit that I wanted, it said "now turn left...", perfect timing. When it behaves like this I am proud of it.
I will continue to do more testing. So far so good. Previously it used to tell me to "now turn left..." before even getting on the roundabout. So, I am starting to wonder a) is it the software update that has a specific fix for this or b) is it the fact that the entire thing got reloaded and whichever version it is wouldn't really matter?
Fact remains, I am happier with how it is working for me now.
My findings so far.
Clocked up 300 miles so far and I have noticed one issue and that's the round about issue.Approximately 200 yards before the round about the voice command prompts me of the turning, lets say its says take the third left which is correct.
When I enter the roundabout it tells me to turn left whilst on the first turning but it means the third.
The response is to early and I have a tom tom hooked up as well which gets the turning correct "now take the turning".
I will reset the wheel size in channel 66 to eliminate incorrect calculations
Yep - exactly what I see too. Have you binned your B6 and got a B8 instead? ;)
a8 tech
26-01-2010, 06:09 PM
I'm away at present and using A5 sline but I can't wait to get back in the b6 as my back is killing from the 19 inch rims.The wife drives the b6 these days and I have a van which is more comfortable than this bloody A5.
There are no changes available to alter the nav bug that I can see and its a case of response to actual vehicle position which seems to be the fault so if a quick tweak of the expected distance till turn can be found then its a fix, the tmc has not faltered and as this is my first big drive using 3g I think its great bar this bug
Hippogriff
26-01-2010, 06:12 PM
...and the fact that it can't even speak the word "destination" properly. ;)
Maybe it thinks it is Toni Braxton.
Hippogriff
30-01-2010, 12:02 PM
Done some shorter journeys with nav. on and I'm pleased with the car. No early misdirections. I reserve the right for this to reappear, though, as I'm perfectly well aware that was not consistent previously.
Most annoying thing, for me, is that it went in also for a window whistle, they fixed that, but broke a bracket in the door, so I had a rattle all the time, they fixed that last week and now I have a rattle / rubbing noise near my right ear. :mad:
So it's going back in again on Wednesday...
Sweeping generalisation, but don't they realise that, if the people doing the work paid due care and attention to a repair the first time, it would cost them less in the long run?
Advised them to just drive it down the road next to the dealer - which is where I heard the noise first, and each time since... after the repair this time, rather than just doing the work and saying "yup, it's fixed".
Wasting my time... no courtesy cars available, it's been in for a total of four and days and I've ended up paying £10 on buses to get to work and walking several miles backwards and forwards from home when dropping it off and collecting it. Which, let's face it, is probably good for me...
Tony2
30-01-2010, 03:46 PM
Hi hipp,
As far as the Audi Service thing is concerned i have been in for various reason over the last few months and they seem to think its OK to 'Just Book you back in' well its not because i have to have a car so i have to wait for hire cars to be available (which is usually a three week wait) so i have to live with the problem for a while but the most inconvenient thing is just the arranging of this all and going in later or earlier to collect and drop off the hire car (they even stipulate that the car has to be back for 4 30pm)
Its bad that they think this is acceptable but hey we are just the customers!!!!!!!!!!!!1
Hippogriff
31-01-2010, 02:34 PM
Thankfully I only live a mile and a half away, so driving there, walking home, walking back and driving home is not too bad for me. However, I just think the whole approach of fixing something, but breaking something else is all wrong... a little bit of extra care and attention (and, dare I say, testing?) is going to save them time and effort in the long run, and me a load of aggro..
I did a return trip to Nottingham yesterday, straight across the A50, and encountered a number of roundabouts during the journey. Sad to say the car got every exit wrong (verbally), sometimes saying "now turn left" even before I reached the roundabout I was being directed to go straight across. It's difficult to say for sure, but my feeling is the problem is getting gradually worse.
Hippo, whatever magic dust you used to fix the problem in your car, please can I have some? ;)
MF.
Eddo1968
04-02-2010, 05:42 PM
I'm going to turn on the voice prompts this weekend to see if the roundabout issue occurs when driving in France or if it's just a RHD issue.
Hippogriff
05-02-2010, 12:27 PM
Hippo, whatever magic dust you used to fix the problem in your car, please can I have some? ;)
Please do bear in mind the fact that my testing has been limited to what I have reported in this thread - and it has behaved well. Thus far, I have had no reason to do more testing - however, later this month, I will be heading to Manchester Airport and that should prove a good test to, hopefully, eliminate my concerns.
pitch3110
06-02-2010, 05:31 PM
Good to hear all is going fine Hip.
Emailed the dealer earlier in the week.......no reply as yet.
I will try again next
ta
markchesworth
06-02-2010, 08:00 PM
i have spoke to the master tech and my dealer about this after a flaged it up a few months ago and AUDI are aware of this problem.
it has some thing to do with the size f the roundabout and the way the software understands this. They will be releaseing afix for this some time this year and hopefully sort out theTMC issue at the same time.
Eddo1968
08-02-2010, 01:53 PM
I tried it this weekend on a variety of roundabouts between Paris and Normandy before the voice started to drive me nuts again. It works just as well as my old RNS-E system
pitch3110
09-02-2010, 04:00 PM
Tried to book my car in for update to MMI this morning.
No joy.
Apparently they have checked my chas' numer and there are none showing.
I was told yes they can look, but I would be charged for it!!!!!
They never cease to amaze..........
Hippogriff
09-02-2010, 04:19 PM
It's not as simple as saying "I have HNav_EU_P0022_D1 and would like to go to HNav_EU_K0023_D1"?
pitch3110
12-02-2010, 07:45 PM
Well its been in today for the update...
Guess what.........no update available for my car.
I even wrote down and gave them the software version I have and the update above.
God give me strength.......................any idea's how to progress??
ta
mactrack
12-02-2010, 11:04 PM
Well its been in today for the update...
Guess what.........no update available for my car.
I even wrote down and gave them the software version I have and the update above.
God give me strength.......................any idea's how to progress??
ta
My A5 was also in today for a software update as well and I also asked beforehand for the Sat-Nav/MMi update and back it came with no update available.
a8 tech
13-02-2010, 09:42 AM
Funny, the dealers are referring to elsa pro for suggested workshop actions or tpi repairs as they will not be paid by warranty to update the mmi if there are no related docs .The mmi can be updated of course but the dealer will not be paid.
Raise the complaint for issues with the nav and then return to the workshop who will raise a technical query with your actual comments.
Technical will look at diag logs as well as sw versions to see if any relevant update is required or if a repair is being sought, which it is for the miscalculation of the vehicle speed/position when entering roundabouts.
All queries are raised individually so they can check for common complaints regarding vin build date and sw versions.
Hippogriff
14-02-2010, 05:42 PM
Well its been in today for the update...
Guess what.........no update available for my car.
I even wrote down and gave them the software version I have and the update above.
God give me strength.......................any idea's how to progress??
ta
I imagine this is incredibly frustrating, but it is possibly worth bearing in mind that my journey to the update wasn't without problem either. I did not just go into the dealer and get the update, I badgered Audi Customer Services for some time before they told me "there might" be an update for my car, and to go to the dealer to check. To which I said "find out if there is, or isn't and then get in touch with the dealer on my behalf", which they finally did... so when I phoned up the dealer they knew about me and what I wanted.
What I can assure you of is the following - a) the update does exist as I have it and b) it has had a positive effect on the "now turn left" prompt. Sometimes I get it in the right place, which is great. Sometimes I have it saying "now take the second exit, left" whilst on the roundabout (for example, taking third exit and it says that between the first and second exits) which is kinda confusing, but not incorrect.
I hope you get this sorted and see the same positive effects as me. I'd go via customer services, like I did, if I were you - and enquire about the specific update version we know and ask them to ring your local dealer to prepare them. If you want the email addres of the Audi guy I spoke to, rather than the generic address, send me a private message (we can do that on here, can't we?).
a8 tech
14-02-2010, 06:25 PM
Revision J update has been active for some time and supersedes the original 8R0 906 961 C
If they look at workshop action 91e6 then this will show how to update and why.If this update is not relevant then refer back to my previous advise and book to see the master tech who will forward your complaint to technical service via a diss report and.When you have any technical issues that cant be answered by the reception then please ask to speak to the Master tech who will give the best advise and enter the process of reporting or fixing
Hippogriff
14-02-2010, 06:28 PM
Is there a sensible reason why his Audi dealer shouldn't already know this?
Please bear in mind I'm not an Audi expert... ELSA and Workshop Actions don't mean anything to me, as a user, but people not knowing about their own product does.
pitch3110
14-02-2010, 06:28 PM
Cheers Guys I will try once again tomorrow
Now going to pamper the other half for the vening....Valentines and all that malarky
Pitch
a8 tech
14-02-2010, 06:34 PM
Is there a sensible reason why his Audi dealer shouldn't already know this?
Please bear in mind I'm not an Audi expert... ELSA and Workshop Actions don't mean anything to me, as a user, but people not knowing about their own product does.
Good question
Answer
product knowledge
You also have my 20 years experience to call upon
Hippogriff
14-02-2010, 07:50 PM
You also have my 20 years experience to call upon
Agreed, but it would be a perfect situation if we had confidence in our local dealer / service places. You get bad and good everywhere... and forums is a place for people - like me - to have a good moan. Yet I'd describe what's going on with this MMI 3G revision as a bit of a runaround. If someone goes into a dealer and says "hi, can you install version XXX/YYY-ZZZ of software for me, please?" and they say... "oh, there are no updates for your car" then it makes you wonder, frankly, what's going on. I mean, someone wouldn't make XXX/YYY-ZZZ up, would they? Surely the local Audi folk must know it comes from somewhere? How do they make people go away while keeping a straight face?
a8 tech
14-02-2010, 08:26 PM
They dont know and I'm here to right the wrongs.Audi has grown at such a rate that large intakes of lower marque staff have diluted the audi staff, in most cases vauxhall staff (no comment) and they are less clued up and have lower expectations.
Due to the 1990's fewer kids entered the trade and finding dealer trained staff is very difficult these days as well as the wages are crap as well as social views and attitude differ in the younger members.
Look for the balding members of staff with big sausage fingers when seeking a good dealer.
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