VW Goodwill

[pg8789]

Hi All,

First post so please be gentle...

I've got a 2005 (55 plate) Passat B6 2.0 Sport which has been great so far and done 43,000 miles. Bought at 6 months old from my local VW dealer and always serviced there. About three weeks ago I started to get a rattle from the exhaust so I took it in for them to do a "diagnostic" on, they came back and said that both catalytic converters needed to be replaced as the rear had "broken up", the cooling fans weren't working and their was an oil and coolant leak from the oil cooler. Together with a cam-belt change, an air-con service and a few other bits and pieces they wanted £2,700. The mechanic suggested I speak with VW customer services and after some to-ing and fro-ing they've agreed to fund 50% of the cost of the cats, cooling fans and oil cooler (about £1100 in all) as "goodwill". Do other members know if this is reasonable? Should I say thanks very much and take their offer or press for more?

Thanks in advance, and I promise not all my posts will be so long!

[Col]

If it is out of warranty then I'd say that is a good deal.

However, if it is out of warranty, have you considered going to an independant garage?

The whole lot would probably cost less than the half you still have to pay.

[AussieGolfer]

Hi from another newbie.
I guess that it would be out of warranty as far as time goes, but still under the miles. If that is the case, I would still try for a better deal. If not satisfied, go to the next level of management
I experienced an air-con failure out of warranty, and had the cost of parts paid by the manufacturer (not VW), and have heard of similar cases also.

[pg8789]

Hi Guys,

Thanks for the responses. Our local independant garage is good but isn't that much cheaper, and for the sake of "keeping in" with VW, it's probably with the extra. I'll try and talk the dealer down a bit or get them to throw something in, if you don't ask you don't get!