Brand New S7 Vorsprung missing the Parking Assist Feature

[GwynThomas]

Hi all,

I am guessing that I might not be the only one out there that has recently picked up their new A7/S7 Vorsprung but I am wondering how many of us are missing what is listed on the Audi UK Website configurator and on the Apple IOS Configurator App as a Standard Feature???

So, one of the points that differentiates the Vorpsrung from the S-Line, Black Edition and Sport versions is all the technology. Air Suspension, Four Wheel Steering, Tour and City Assist Packs, etc.

On the non-Vorsprung (in the S7 at least) you get the Audi Parking System Plus which is basically the Acoustic and Visual parking sensor display on the MMI.

On the S7 Vorsprung you are meant to have the Parking Assistance Pack which includes, on top of the Acoustic and Visual bit, the ability for the car to measure and perform the steering actions required to manoeuvre into a parallel or perpendicular parking space while the driver performs the acceleration, braking and gear shifting.

Well, on my S7 Vorsprung it is missing. The deeper set sensors in the front wheel arches are present to measure the spaces but I am missing the "button" on the lower MMI display to activate the search function.

I currently have a call in with both my Audi Centre and Audi UK directly trying to find out what is going on but I am hoping that as the hardware is in place that hopefully it might just be a software update to enable the function that I have paid for.

Any ideas if this is possible or is any one else here in the same position?

Cheers, Gwyn.

[El-Cap]

Looked at the Configurator and agree with what you said that it should be there. Perhaps there is something that needs configured to activate it in the display??

Mine is arriving in the next few weeks (albeit it an A7 rather than S7 but still Vorsprung) so would be interested to know the answer!

[GwynThomas]

Thanks for replying. I’m hoping it is just a software update and I will let you know what the outcome is once I get some sort of response from Audi.

Let me know if you have the button in the lower MMI. I believe it should be on the upper left somewhere left of the shortcuts button.

[GwynThomas]

Hi El-Cap, when are you due to get handover? Have you had a specific date yet?

I’m expecting a call/message tomorrow from Audi UK detailing “the next steps” but I’m not sure what that means yet??? All I know is there has been a lot of back and forth between them and the dealership even though it is nothing to do with the sake of the car but rather the description.


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[El-Cap]

Hi GT, it’s meant to be the dealers this week. Then it may be a couple of weeks until I can actually pick it up. So that might not be much use to you. Then again if you have uncovered an issue mine might get re-called [emoji23]

[GwynThomas]

When you get it check the lower MMI display or ask the dealership to check it as part of their pre-delivery inspection. The button should be one of the top left ones I believe.


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[GwynThomas]

So... the Customer Relations Manager from Audi UK called me this morning.

Supposedly the “part” has been discontinued???

I’m in the US at the moment so I didn’t get into it with him but he reckoned that maybe it could be retrofitted if I could find a unit but if I took the car to Audi to be serviced that it might be disabled every time.

In the meantime, that last time I checked, the Parking Assistance Pack is still showing as the feature on the Vorsprung and not Audi Parking System Plus.


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[El-Cap]

Have looked at the configurator for the A7 Vorsprung and it still clearly shows the Parking Assistance Pack. Like you I would be expecting it to be present. When the car arrives I will get it checked. However if it is not present surely there should be some form of remediation or compensation from Audi.

[GwynThomas]

That’s what you’d expect as it is a feature you’re clearly paying for. I’m in the U.S. at the moment and the next step is speaking with the dealership apparently.

I’ve sent the Customer Relations Manager that called me yesterday an email letting him know that I think everything he told me was utter crap as the feature is also still available in the Audi Germany website too.

You’d think that if it was discontinued it would be removed from their website first???


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[El-Cap]

Just a thought on this. Have you been into MyAudi app and looked at your car there? I looked at my current A7 in the MyAudi app and it lists everything it has.

It would be interesting to see if the app states that you have the pack. If it does then it is quite clear that you have not got something that you should have. And again if it is there it would negate any attempts to say that they have the right to amend the specs etc. (There’s always some small print [emoji849]).

Worth a look - and maybe a screenshot!

[GwynThomas]

Unfortunately the myAudi app can’t recover the vehicle details for some reason. When I try it throws a fit and returns a server error...
https://uploads.tapatalk-cdn.com/20191121/c937f2d2d3bdf0ddb665f141c559db19.jpg


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[El-Cap]

I now have my car and can confirm it does not have that feature either. I went in to MyAudi in the website rather than the app and it listed all the features of the vehicle and that Pack was not one of them.

So looks like it is more of a mis-selling issue rather than it being left off by mistake when being built.

How did you get in with Audi?

[GwynThomas]

I’m still working on it. They are being very evasive at the moment especially since I mentioned that I think they might have breached my statutory rights under the Consumer Rights Act.

I’ve had a look at the complaints procedures listed on the Audi website and they mention they are regulated by The Motor Ombudsman. If I don’t hear anything in the next couple of weeks I think I might raise it through them.

Did you ask about it when you picked it up? What was their explanation?


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[El-Cap]

I did ask (with this forum post in mind!). Yes I was told that it isn’t on any of the newer models and only was on one of the still to be updated ones (think it was A3).

[GwynThomas]

Thanks El Cap! Why still have it listed on the description and why is it still different? I think it is misleading prospective purchasers which is wrong.

Also, it’s still on the Audi Germany site so not being discontinued over there!

I just want what I paid (am paying) for at the end of the day.

Thanks for the reply. I’ll let you know if anything changes.


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[El-Cap]

How did you get on with this - any result?

Also on the topic of missing features I was wondering do you have a virtual button on the lower MMI for the sunroof blind? It is mentioned in the manual but I don’t have one.

[GwynThomas]

Hi El-Cap...

Still trying to deal with Audi UK dragging their feet over it. I missed two calls from the Customer Service Manager and they threatened to close the case as resolved even though I attempted to call him back both times and left messages with his colleagues.

I received a text message to confirm that they had received my most recent email and that they are still trying to speak with the New Sales Manager at the Audi Centre I bought the car from but I am still maintaining that the car has not been mis-sold by the centre but that it is just missing a feature which it’s meant to have.

With regards to the blind button, I definitely don’t have one of those on the MMI. As far as I knew it was all controlled from the switch in the roof panel??? I will check my manual though but if you could let me know the page you found that on it would be useful.

Hopefully I’m expecting a call tomorrow regarding the Park Assist. I’ll update here again then.

Happy New Year!


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[El-Cap]

Looked again at my handbook and the blind button isn’t there so apologies.
Think it is something they get in the US.

Also I am missing a button for Lane Assist but that isn’t in the manual either. But strangely I know of people who definitely have that as a button. Maybe it was withdrawn with the latest software?

My manual does go on at length about the Parking Plus that neither of us have got though!

[GwynThomas]

The Lane Assist button should be on the end of the indicator stalk??

Still waiting for a call back regarding the Park Assist. I had another text today to let me know that they are still trying to get hold of someone at the dealer.


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[Gomjaba]

This thread makes me feel uneasy to be honest. Around summer I intended to order an S7 Vorsprung from new - now hearing that there is a feature I actually wanted, doesn't potentially exist is worrying. I am not sure how I would react when you spend £90k on a car just to hear they have discontinued certain features. Besides, the current S7 was just released last year. I tried to contact Audi myself now trying to get this confirmed because I worry what else is being sold that doesn't exist ?

Not sure it would be a deal breaker - but I am sure I will keep an eye on it and make sure I make the dealer VERY uncomfortable at hand over in case it really isn't there.

Edit:

Just got that :

"However, we have looked into your query in quite a bit of detail. It appears that the S7 Vorsprung comes with the Parking System (front and rear sensors) option as standard but, not the Parking Assistance Pack.
We appreciate that this option is showing on the online configurator; as this is maintained by our Product Team in Germany, it sometimes reflects non-UK options. We have reported this to them to make them aware of this particular option showing on the configurator.
In the meantime, we can confirm that our approved Audi Centres have the most accurate and up to date configurators on-site; the Parking Assistance Pack option is not included on their configurator. Therefore, only the Parking System (front and rear sensors) option will be available as standard for the S7 Vorsprung. We are sorry for any disappointment this may cause."

Grmpf

[Rolfie]

I’ve been following this thread with interest, as I have ordered a brand new A7 55 TFSI Vorsprung myself, and wondered if it came with the parking assist feature.
I’ve been in touch with my dealer, and he sent me a document (yesterday) from Audi dated 5th June 2019, with the revisions for the 2020 model. The last page mentions a list of features/options that are to be discontinued due to ‘low uptake’. I can confirm that the ‘parking assist’ feature is in the list, as an option for the S-Line & sport models, and is marked as ‘low uptake’ and therefore no longer available.
several other options are mentioned in the list as being discontinued, but has a note to say, ‘standard spec on Vorsprung’, so not discontinued for that version.
like you folks, I am not best pleased at not having the park assist option either included in this top-of-the-range model, or to even have it as an option, especially as it is available on the UK Q5!
I have emailed Audi in Ingoldstat, expressing my displeasure, and will let you know if I get a reply.

[Gomjaba]

I’ve been following this thread with interest, as I have ordered a brand new A7 55 TFSI Vorsprung myself, and wondered if it came with the parking assist feature.
I’ve been in touch with my dealer, and he sent me a document (yesterday) from Audi dated 5th June 2019, with the revisions for the 2020 model. The last page mentions a list of features/options that are to be discontinued due to ‘low uptake’. I can confirm that the ‘parking assist’ feature is in the list, as an option for the S-Line & sport models, and is marked as ‘low uptake’ and therefore no longer available.
several other options are mentioned in the list as being discontinued, but has a note to say, ‘standard spec on Vorsprung’, so not discontinued for that version.
like you folks, I am not best pleased at not having the park assist option either included in this top-of-the-range model, or to even have it as an option, especially as it is available on the UK Q5!
I have emailed Audi in Ingoldstat, expressing my displeasure, and will let you know if I get a reply.

Doubt they care. The discussion has been going on for years where it doesn't make sense really to NOT offer specs on UK cars but offer them on German cars for example - Black Edition for standard series A5 for example. It doesn't make sense as they are all build in the same factory. Even with courier options nowadays, I don't even think a low uptake causes issues for parts and supportability etc. - Can't be that hard to get parts for rare options overnighted ...

But yea - what I would like to know is - does the value actually change. The Park Assist Pack for example is £1200 as option for other models .. Does the overall cost decrease ? I bet not.

[GwynThomas]

Thanks for your replies guys. I had a call from Audi UK regarding this today and they are still going down the route of this being a mis-build and are getting the dealer to send me a form?!?

There has been no mention from them at all that the configurator is maintained by Germany. I don’t understand the whole issue to be honest. Why install the wheel arches with the deep set sensors for measuring the spaces if you don’t intend to install the pack they measure the spaces for?

I would guess that the onboard computer must be able to create the necessary steering actions as it can influence steering during lane assist so I think it must be software rather than a hardware change. I’d be surprised if it wasn’t something simple to turn on.

With regards to the low uptake reason for dropping products, I believe this was more a WLTP thing than people not buying it. Too many available options means extra weight that can effect fuel consumption and therefore the figures. That’s how it was explained to me by a guy I know that works in sales for an Audi dealer.


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[Gomjaba]

I wonder if you got your right in the middle of the extra being removed. Hence the prep for it but nothing else. The prep is what would annoy me the most. From what Audi tells me - the dealer SHOULDN'T have the option in THEIR system and the online configurator is merely out of date. So my point and question is - does the Park Assist appears on your order as extra at all ? If it does - I wouldn't care if it was a miss-build, miss-sold or whatnot - you paid for an item that isn't there so they have to come up with a solution. Depending on how much you care about it I would potentially give them X days or weeks to sort and go to a solicitor afterwards. IF it isn't showing on your spec sheet - then I guess nothing will come out of it.

What worries me more now is - what else has been removed that is still showing online. The more they remove from the Vorsprung trim, the less make the inflated money sense. I mean looking at the A7 Vorpsprung that you could get with the same horsepower as the S7 but as a petrol - you start to wonder - does the S7 still make sense - especially with the £10k premium when buying S vs. A (unless you really eager to get the torque).

I have now actually printed out the online spec I want and when it comes to it in summer, check with a dealer, compare the specs and the resulting price.

As in, if they remove a £1200 option and discontinue it - I would expect the OTR price to reflect that.

I would be tempted to say that the options that would be a deal breaker for me (as in, if they discontinue them too)

- 3D camera
- Adaptive Cruise Control
- Adaptive Air Suspension

These were the features that actually made me steer towards the S7 rather than RS55 (same ish price really) - well and the size obviously.

So yea @GwynThomas (http://www.vwaudiforum.co.uk/forum/member.php?u=261493) - I'd be interested so hear if the PA was on your specs or not when purchasing the car and what the resulting price was.

It seems the S7 Vorsprung - with PA in the configurator - is £86.680 OTR
With my optional extras like Rear Side Airbags (how can they not be standard), Towing equip and additional warranty to 5yrs and front and back UTR - £91,334 OTR

Just posting here as a reminder for later to be honest (more for myself as an info as you can see it yourself in the online configurator).

Now I will def. check what the actual list of stuff is in summer and see what the OTR is - with missing PA I would expect it to be £90k even ...

What's really annoying is that you can't get the parking heater in other regions but Germany ... used to have it on every other car.

[Rolfie]

I was originally going for an S-Line 55 TFSI, but when I went into the dealership to place the order (middle of last year), I was told that two of the options that were deal breakers for me, were no longer available - air suspension and all-wheel steering, and that they were now only available on the Vorsprung. So, I spent a great deal more for the Vorsprung, really, just to get those 2 options.
I think both the dealer and I were getting confused by the various descriptions of the parking systems, as they can be ‘parking assist’, ‘parking assistant’, ‘parking system plus’ etc. Checking my spec sheet shows ‘parking assistance pack - PCZ’. I assumed this was ‘park assist’, but seems not to be, as the full-monty ‘park assist’ has the code ‘7X5’.
I have queried with Audi customer service in the UK if there is any way I can have the ‘park assist’ added, but have yet to receive a reply (sent 30/12/19). I Also posed the same question to Audi in Germany, and awaiting their reply as well.
if I get any responses, I’ll post them straight here. . .

[Gomjaba]

You can't make it up - got this mail from Audi now :

"Thank you for your recent email regarding your interest in a new Audi S7 Vorsprung.

I am delighted that you are considering Audi for your next vehicle purchase.

I appreciate that your expectations of reliability and build quality are high when you purchase an Audi. From this point of view, I do understand that you may wish to carry out your own personal research prior to purchasing one of our vehicles. However, whilst such internet sites are often a useful source of information, they do not provide a complete picture. As a result, we monitor all components within our vehicles very closely and pride ourselves on acting swiftly should any trend become apparent. This is achieved by working very closely with our excellent Centre Network and our Technical Experts within the UK and at the Factory.

After liaising with our Product Marketing Department, I am pleased to confirm that the Parking Assistance Pack is available as a standard feature on the Audi S7 Vorsprung.

If you have any further questions or need help with anything else, please do not hesitate to contact me on the details below.

Kind regards


Robert Ferguson
Customer Relations Advisor

Audi UK

Tel 0800 699 888
Email customer.services@audi.co.uk "

[Gomjaba]

Funny enough - when you click the (i) in the configurator - it DOES say the Parking Assist (PCZ) helps with parking .. so I got nothing .. I am utterly confused now.

Edit - found this in the old Q5 brochure

Parking assistance pack - advanced - PCZ
In addition to the contents of the Parking AssistancePack, this pack includes the latest technology to providehelp in busy traffic situations, when changing lane,exiting your car and when reversing - for the convenienceand protection of all occupants.
Includes:
• Audi side assist
• Cross traffic assist rear
• Exit warning
• Audi pre sense basic
• Audi pre sense rear
Pricing from: €2,403

Park assist 7X5,
automatic steering action during parking. Uses ultrasonic sensors to search for suitable perpendicular and parallel
parking spaces. Calculates the ideal parking path for perpendicular parking spaces and the ideal parking and
exiting paths for parallel parking spaces. The driver has to accelerate, change gear and brake as well as monitor the parking process.
The actual steering action is performed by the system. The display of the surroundings warns within system limits about obstaclesin front of and behind the vehicle as well as at the side, depending on the steering angle. Parking in several moves is supported.Activated via a button on the centre console

[GwynThomas]

I wonder if you got your right in the middle of the extra being removed. Hence the prep for it but nothing else. The prep is what would annoy me the most. From what Audi tells me - the dealer SHOULDN'T have the option in THEIR system and the online configurator is merely out of date. So my point and question is - does the Park Assist appears on your order as extra at all ? If it does - I wouldn't care if it was a miss-build, miss-sold or whatnot - you paid for an item that isn't there so they have to come up with a solution. Depending on how much you care about it I would potentially give them X days or weeks to sort and go to a solicitor afterwards. IF it isn't showing on your spec sheet - then I guess nothing will come out of it.

As far as the dealer is concerned, when they have looked at their configurator, assuming they are looking at the internal one and not just the one on the web that I’m looking at but I’m not there, the Vorsprung is meant to have the Parking Assistance Pack full stop. Unfortunately I ordered mine through CarWow so spec sheets weren’t something I got at the time of order. In fact, my order has still not been accepted by Audi but the dealer found one in the same colour and spec that I wanted that was being delivered for the showroom in another location in the UK. It was a model year 2020 S7 Vorsprung so should have had the listed features on the configurator at the time as far as I, and the Audi Sales Person was concerned.


These were the features that actually made me steer towards the S7 rather than RS55 (same ish price really) - well and the size obviously.

My S7 went back in for a couple of days to resolve a very small issue and they gave me an RS5 as a courtesy car. That car is ridiculous! It has torque for days! In fact I would have to say, if someone asked me how much torque it has is “all of it!”


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[GwynThomas]

You can't make it up - got this mail from Audi now :

"Thank you for your recent email regarding your interest in a new Audi S7 Vorsprung.

I am delighted that you are considering Audi for your next vehicle purchase.

I appreciate that your expectations of reliability and build quality are high when you purchase an Audi. From this point of view, I do understand that you may wish to carry out your own personal research prior to purchasing one of our vehicles. However, whilst such internet sites are often a useful source of information, they do not provide a complete picture. As a result, we monitor all components within our vehicles very closely and pride ourselves on acting swiftly should any trend become apparent. This is achieved by working very closely with our excellent Centre Network and our Technical Experts within the UK and at the Factory.

After liaising with our Product Marketing Department, I am pleased to confirm that the Parking Assistance Pack is available as a standard feature on the Audi S7 Vorsprung.

If you have any further questions or need help with anything else, please do not hesitate to contact me on the details below.

Kind regards


Robert Ferguson
Customer Relations Advisor

Audi UK

Tel 0800 699 888
Email customer.services@audi.co.uk "

Thanks Gomjaba. I might have to screenshot this and send it to the Customer Relations Manager I am dealing with!


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[Gomjaba]

I was originally going for an S-Line 55 TFSI, but when I went into the dealership to place the order (middle of last year), I was told that two of the options that were deal breakers for me, were no longer available - air suspension and all-wheel steering, and that they were now only available on the Vorsprung. So, I spent a great deal more for the Vorsprung, really, just to get those 2 options.
I think both the dealer and I were getting confused by the various descriptions of the parking systems, as they can be ‘parking assist’, ‘parking assistant’, ‘parking system plus’ etc. Checking my spec sheet shows ‘parking assistance pack - PCZ’. I assumed this was ‘park assist’, but seems not to be, as the full-monty ‘park assist’ has the code ‘7X5’.
I have queried with Audi customer service in the UK if there is any way I can have the ‘park assist’ added, but have yet to receive a reply (sent 30/12/19). I Also posed the same question to Audi in Germany, and awaiting their reply as well.
if I get any responses, I’ll post them straight here. . .

So you got PCZ - that would imply you can park your car automatically by just gas and brake ... Steering wheel moves by itself. Now @GwynThomas (http://www.vwaudiforum.co.uk/forum/member.php?u=261493) implied in the first post that this is what he expected - and this is what the current configurator shows .. but he doesn't have the button so it doesn't exist despite having the sensors .. So in his case - it MIGHT be really 'just' a case of a misconfiguration - and in that case it should be fixed. So it depends what his spec sheet says - shouldn't matter what they say afterwards - you ordered X - you should get X.

The question now is Rolfie - can you park your car automatically ? As again, this is what PCZ would imply.

As for 7X5 - that would imply just a package in which PCZ is included .. Looking at the current spec sheet the individual components from 7X5 seems included in Vorsprung - such as pre-sense.

No clue and it seems Audi has no clue either.

Sad thing is - the BMW 630d xDrive M Sport GT got all the buzz - with real exhausts £7k less ... but less torque as well but same BHP - not sure I can move to BMW - but will see what the dealer says in summer when I am ready to pull the plug

[Rolfie]

Gomjaba - yes, mine does come with PCZ, but that seems to be ‘Parking System Plus’ which gives audible and visual aids to parking, and has the 360 camera. I won’t know if it will actually have the full ‘Park Assist’ capability until it arrives in March unfortunately. At the moment, neither I or the dealer, or even Audi customer services in the UK or Germany, seems to be able to give a straight definitive answer, to what should be a simple question. I’ve now been waiting 12 days for Audi UK to answer my query about this. Pretty disappointed about this I have to say!
I’ll update the thread as soon as (if!) I ever get a reply.

[GwynThomas]

I’m in the same boat Rolfie. Audi UK are a joke to be honest just from what Gomjaba has put above and my experience with them so far. Everyone seems to be pointing the finger at someone else.

I’m hoping to have some communication back from them this week hopefully and I’ll let you all know once I do.


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[Gomjaba]

Gomjaba - yes, mine does come with PCZ, but that seems to be ‘Parking System Plus’ which gives audible and visual aids to parking, and has the 360 camera. I won’t know if it will actually have the full ‘Park Assist’ capability until it arrives in March unfortunately. At the moment, neither I or the dealer, or even Audi customer services in the UK or Germany, seems to be able to give a straight definitive answer, to what should be a simple question. I’ve now been waiting 12 days for Audi UK to answer my query about this. Pretty disappointed about this I have to say!
I’ll update the thread as soon as (if!) I ever get a reply.

Right, if Parking Assistance Pack is on your spec sheet noted as PCZ - then as I mentioned before - PCZ is not self-parking :



Parking assistance pack - advanced - PCZ
In addition to the contents of the Parking AssistancePack, this pack includes the latest technology to providehelp in busy traffic situations, when changing lane,exiting your car and when reversing - for the convenienceand protection of all occupants.
Includes:
• Audi side assist
• Cross traffic assist rear
• Exit warning
• Audi pre sense basic
• Audi pre sense rear
Pricing from: €2,403


Annoyingly the (i) button only shows a screenshot of the dash ...


I’m in the same boat @Rolfie (http://www.vwaudiforum.co.uk/forum/member.php?u=262244). Audi UK are a joke to be honest just from what @Gomjaba (http://www.vwaudiforum.co.uk/forum/member.php?u=97622) has put above and my experience with them so far. Everyone seems to be pointing the finger at someone else.

I’m hoping to have some communication back from them this week hopefully and I’ll let you all know once I do.

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Now I would THINK the same applies to you. Playing devils advocate here - as the S7 only has been released in autumn - I can't imagine they kill options weeks after release. A shame you bought via CarWOW - any chance they can clarify it for you? Either way - I bet you will have the same as Rolfie - so you should have the quoted Q5 spec above for PCZ - no automatic parking. Now what I DO wonder - you say it is prepped on the sides. I bet that is for the side assist and pre-sense ..

It is supposed to stop the car if you come out of a drive way and someone walks in front / from the side of your car avoiding an accident. I can imagine that is what the sensors are being used for - otherwise - how else.

I think based on that - I doubt there will be automatic parking in the S7 and probably has been discontinued before it was released.

BUT ... and there's a BUT .... going through the German configurator - it DOES show the Parking Assistant as Self Parking - BUT - if you spec it in German and you download the spec list - you DO get 7X5 - which is the self-park one.

Now what that means in my detective opinion ...

Parking Assistant got self parking in Germany (7X5)
Parking Assistant does NOT have self parking in England (PCZ)

As I say though - the S7 configurator in the UK doesn't show anything in (i) - whilst in Germany it does. So I bet when they said they remove it from the configurator in the UK - they meant exactly that and complaining about that makes no sense as they will always tell you specs are different in different geos .. otherwise I wouldn't have failed with every single new car in the UK to order a frikin parking heater that is common in Germany.

Although - the (i) on the UK site DOES show the Parking Button in the dash as screenshot - just not description ...

So unless your spec cheat spells out what each package actually means - I think you may not get anywhere with Audi - sorry to be the bearer of bad news...

But that is what I think happens now ....

For me personally it isn't a deal break per-se - the fact I'd pay for something but don't get - that would tick me off. What IS a deal break and I would def. go with the BMW I posted earlier - is when they remove Adaptive Cruise Control - because that is what made me switch (in my mind) to the S7 Vorsprung. If I end up speccing and this is removed - including HUD for example - I walk ...

Bad enough we have to deal with a fake exhaust and fake exhaust sound via speaker.

[Rolfie]

Well, I got a reply from Audi customer services UK this morning, saying that the Vorsprung does not come with ‘Park Assist’, and that it is not available as an option.
still had no reply from Audi customer services in Germany, but have sent them another email (in German), to ask again, if it is possible to pay to have this added, though I don’t hold out much hope!
looking on the ‘net, I have found a company, ‘SatnavSystems.com’, based in Surbiton, that seemed to offer ‘Park Assist’ as a retrofit. I emailed them, and they say it should be available for the 2020 Vorsprung in about 6 months time for circa £1,200 - £1,300 and they do the fitting. So, at least there is the possibility that we can get it added at a later date if Audi won’t play ball.
will let you know if I hear back from Audi in Germany. . .

[Gomjaba]

Well, I got a reply from Audi customer services UK this morning, saying that the Vorsprung does not come with ‘Park Assist’, and that it is not available as an option.
still had no reply from Audi customer services in Germany, but have sent them another email (in German), to ask again, if it is possible to pay to have this added, though I don’t hold out much hope!
looking on the ‘net, I have found a company, ‘SatnavSystems.com’, based in Surbiton, that seemed to offer ‘Park Assist’ as a retrofit. I emailed them, and they say it should be available for the 2020 Vorsprung in about 6 months time for circa £1,200 - £1,300 and they do the fitting. So, at least there is the possibility that we can get it added at a later date if Audi won’t play ball.
will let you know if I hear back from Audi in Germany. . .
Rolfie : No chance. I tried the same when I bought my A3, my A4 and even A6 - to retrofit the 'Standheizung' - even given them the order code and the part number. Nothing. They even refused to retrofit if I get the part directly from Germany.
Next step - haven't tried though - is ask a German dealer to fit it in my UK car .. would 'just pop' over.

In terms of retrofit - that's almost the price that it cost in Germany from dealer (€1200) so not a bad price and I shall keep that in mind. If you remember and you do go for it - please pop me a DM or post here. As I will be order hopefully in summer from new it will be 6+ months time for me anyway .. Offtopic : How long does a delivery take nowadays with Audi ?

Edit: just watched their video - wonder if it is normal that it doesn't show the camera when parking automatically. Seems like you need to rely too much on tech actually (sure you can look over your shoulder, but still).

[Rolfie]

@Rolfie (http://www.vwaudiforum.co.uk/forum/member.php?u=262244) : No chance. I tried the same when I bought my A3, my A4 and even A6 - to retrofit the 'Standheizung' - even given them the order code and the part number. Nothing. They even refused to retrofit if I get the part directly from Germany.
Next step - haven't tried though - is ask a German dealer to fit it in my UK car .. would 'just pop' over.

In terms of retrofit - that's almost the price that it cost in Germany from dealer (€1200) so not a bad price and I shall keep that in mind. If you remember and you do go for it - please pop me a DM or post here. As I will be order hopefully in summer from new it will be 6+ months time for me anyway .. Offtopic : How long does a delivery take nowadays with Audi ?

Edit: just watched their video - wonder if it is normal that it doesn't show the camera when parking automatically. Seems like you need to rely too much on tech actually (sure you can look over your shoulder, but still).

Gomjaba - yes, will certainly let you know if I do get a retrofit. I agree, it does look odd that you don’t get the camera view when it’s parking. It would be handy to be able to double-check that it’s getting it ‘right’!
I’ll see how good (or not) the parking assistant is in standard form, as it may prove that it’s not really worth all the hassle of getting, and paying for the ‘Park Assit’ retrofit. We’ll see.

still makes no sense to me that Audi won’t allow you to have this as a factory option. Just can’t see what they have to lose by doing so. Ah well. . .

[Gomjaba]

If the camera isn't shown then tbh - for me it is a deal breaker and pointless... As someone mentioned earlier - you probably end up using it once or twice.

I'd rather spend that money for a parking heater.

[Gomjaba]

I’m in the same boat @Rolfie (http://www.vwaudiforum.co.uk/forum/member.php?u=262244). Audi UK are a joke to be honest just from what @Gomjaba (http://www.vwaudiforum.co.uk/forum/member.php?u=97622) has put above and my experience with them so far. Everyone seems to be pointing the finger at someone else.

I’m hoping to have some communication back from them this week hopefully and I’ll let you all know once I do.


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GwynThomas : Any news on your side ?

[GwynThomas]

Gomjaba I’m still waiting! I had a call from Audi UK the other day saying they are trying to get hold of the Sales Manager at the Audi Centre to provide me with a Mis-build form still.

I’m going to get in contact with the sales person I dealt with at the centre and see if I can find out what’s going on.


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[Rolfie]

A quick update. Just checked my order progress on the Audi site, and it now says, “your Audi has left Neckarsulm”.
In the space of 1 week, it’s gone from showing “order received”, to. . . . It’s completely built and left the factory!
Seems unlikely it could have gone through all the production stages that fast, but who knows.
So, I now have no chance whatsoever of getting the factory install of ‘Park Assist’.
Also, I never did receive a reply from customer services in Ingoldstat. I’m generally not impressed with Audi at this point. Just hope the car itself makes up for it.

[Gomjaba]

I really think you're not getting anywhere with the parking assist factory fitted anyway. Did you order yours direct or carwow too?

[Rolfie]

I really think you're not getting anywhere with the parking assist factory fitted anyway. Did you order yours direct or carwow too?

Yes, got it via CarWow. My local dealer wanted over £3.5k more,and the second cheapest quote on CarWow was still £1.8k moe than I'm payng.
In reality, Park Assit is probably a bit gimmicky.

[Gomjaba]

Yes, got it via CarWow. My local dealer wanted over £3.5k more,and the second cheapest quote on CarWow was still £1.8k moe than I'm payng.
In reality, Park Assit is probably a bit gimmicky.

Yea it is ... Especially if it disables the camera - which I guess makes sense as it requires the space of the screen for the park graphics ..

It is just irritating that Audi can't get the options right .. Like the descriptions are there on the german site, not on the english and mean different things ... Grmpf.

[Gomjaba]

@Gomjaba (http://www.vwaudiforum.co.uk/forum/member.php?u=97622) I’m still waiting! I had a call from Audi UK the other day saying they are trying to get hold of the Sales Manager at the Audi Centre to provide me with a Mis-build form still.

I’m going to get in contact with the sales person I dealt with at the centre and see if I can find out what’s going on.


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I bet you heard nothing ... I may actually get away from Audi ... For months I am trying to find out what the deal is with all those discrepancies with the configurator myself - the fake exhaust and Diesel is something I can't get out of my head ... So can't believe I say that .. but ... I am considering Mercedes. Initially I looked at the AMG C63S but as it turns out it is too rough as a daily - the E63S Estate is just over 100k - 24k less than the RS7 - Biturbo V8 - comfortable ... Quattro ... even got Drift mode to turn into rear wheel drive ... Certainly a contender .. Just waiting to be back in the country and likely going to test drive and sleep over it for the summer ... (oh yea and it has parking assist of course and is loaded with carbon even). and under 4 seconds 0-62 :o

[A8Cruiser]

With the Mercedes, the dashboard, centre console and steering column mounted gear selector put me off.
The sounds is fabuous, but the above just spoils it for me.

Also, the would need to price the AMG CLS63S to compare prices, as the E63S Estate is an RS6 competitor.

[Gomjaba]

steering column mounted gear selector

I was so confused when I first got into a rental .. Looked like an idiot trying to find the way to get it into gear lol .

[A8Cruiser]

I first say it on a B-Class rental back in 2014/15?. And if I remember correctly, it still had the stupid foot/hand parking brake thing.....
And that interior was pants too.

[Gomjaba]

So the new RS5 has parking assist

"Searches for suitable parking spaces along the road by means of ultrasonic sensors, calculates the ideal parking path and performs the steering action virtually automatically. The system can support the driver with:

Parallel parking in reverse
Exiting a parallel parking space, driving forwards
Bay parking, both reverse and forwards

Steering is done by the vehicle, with the driver responsible for acceleration and application of the brakes

Vehicle driver assistance and safety systems are not a substitute for attentive driving. Drivers retain full responsibility for providing the necessary inputs for safe control of the vehicle. System descriptions within this pricelist are provided for information purposes only. System limitations and operational requirements apply. See manual for details"

[Coresme2]

Apologies for the essay! I noticed a few slightly alarming things on Audi generally recently. The Configurator app no longer works (starts then quits), it’s no longer available in the App Store. Hopefully this is due to them not wanting to misadvertise features to customers which cannot be specced and not a portent that the brand is in trouble.

On the Audi website Vorsprung config for the A7 and S7 says that it includes the next generation of parking assist, Park Assistant Plus pack I.e. one where you don’t have to use the brake and accelerate yourself and the car does it all.

However, it also displays a prominent notice saying that due to Euro 6D changeover, the model and technical features may differ when it’s actually delivered!

This is a pretty big feature to remove without asking IMO and I would NOT be happy if mine was delivered like this. It’s possible that the old parking pack was deprecated but I’d be extremely surprised if it was removed entirely as they then don’t have feature parity with Mercedes and BMW.

As an aside my experience dealing with both Audi and the dealership has been absolutely awful with my 2018 A5 purchased from new, as it also had the issue where it wouldn’t store the 360° camera setting on parking, but eventually got that fixed by telling the Audi centre (Bexley) exactly how to fix it based on what I’ve read on the internet otherwise they would have been none the wiser. Neither Audi nor the dealership ever returned my calls at any point in the sales or aftercare process and frankly I will be switching brands when I change cars next, to one who values my custom. I’m still shocked that a luxury brand treat their paying customers this way. I can’t imagine that this happens in Germany.

Rob

[GwynThomas]

Well... Audi UK have finally come back to me and offered me a goodwill gesture in place of the advertised parking feature. I’m fed up with it to be fair and I don’t think I’ll get anything else from them.

They have told me that they can’t retrofit it and that’s that.

And, just to top things off today, the panoramic roof blinds today has stopped working!


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[derekp]

Well... Audi UK have finally come back to me and offered me a goodwill gesture in place of the advertised parking feature. I’m fed up with it to be fair and I don’t think I’ll get anything else from them.

They have told me that they can’t retrofit it and that’s that.

And, just to top things off today, the panoramic roof blinds today has stopped working!


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Quick follow up, did they address this issue with you somehow? Or just nothing resolved

[GwynThomas]

Hi Derek,

They apologised for the misinformation on the website and configurator app and offered me a free service and that was all. No remediation of the missing feature, just a statement that it shouldn’t have been advertised in the first place and that they couldn’t retrofit it.

Funny how you could have it fitted in Germany and how Kufatek have an upgrade available though?!?

It looks as though I may be able to use the money I have set aside for my first service and update to the Park Pilot option maybe.

Cheers, Gwyn.


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