Is anything covered under warranty!?

[A6S]

Just got my car back as the front seat cushion(bolster) has completely collapsed. It’s flatter than my old golf that had 180+ks on it.
Took it into a dealer and they looked at it and said it’s not covered under warranty. It’s wear and tear. The car has 25k on it and to me it shouldn’t have a completely flat bolster that offers no support now.
I’m getting really disappointed in Audi. From brakes not covered to now the seat isn’t covered.
The thing is they have worked on the seat before and it’s the same seat I’ve had problems with since I got it.
The customer service is getting to be pretty poor.
Annoying thing is I do like the car and it did very well in the deep snow recently and I can’t think of another car I want to change it to.

[JayNana]

My experience is very different.

I've had plenty of visits to the dealership in the past few years since i got this car with various teething issues and tbh my experience has been really good.

So much so that I paid and extended my warrenty and just yesterday my fuel flap got fixed under warrenty.

Only issue I've had with warrenty is when the washer fluid started leaking inside the bumper. That got categorised as 'hoses', which wasn't covered and was annoying.


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[A6S]

Mines just over 2 years old so still in the factory warranty. This is my third c7 and the others had way more mileage and didn’t collapse.
Hate to see what they would cough up on if it was an extended one.

[rowdy-999]

Just got my car back as the front seat cushion(bolster) has completely collapsed. It’s flatter than my old golf that had 180+ks on it.
Took it into a dealer and they looked at it and said it’s not covered under warranty. It’s wear and tear. The car has 25k on it and to me it shouldn’t have a completely flat bolster that offers no support now.
.
Sounds like a case for training standards. They should 100k+

[Whippy53]

Getting headlamp leveling sensor replaced under warranty.

[A6S]

Sounds like a case for training standards. They should 100k+

I’ve owned many cars that’s went well over 100k and the bolster didn’t look this bad.
Might have to give them a shout.

[rowdy-999]

I’ve owned many cars that’s went well over 100k and the bolster didn’t look this bad.
Might have to give them a shout.

Exactly. My argument would be the outer material should wear out before the foam filling fails.

[A6S]

Exactly. My argument would be the outer material should wear out before the foam filling fails.

Tried that. With customer service and dealer.
Even their warranty t&c says seat coverings are subject to wear and tear but this is the bolster underneath.
Even if I was 40 stone I would expect it to be covered. The A6 is a big car for big people so should take the abuse anyway.

[A6S]

Well it seems that Audi U.K. customer service have no control or influence of warranty department.
The warranty department in Audi is not customer facing and their word is final. There’s no way of challenging a decision that’s been made even though I’ve had an industry expert look at it and said it shouldn’t be like that. If I want it fixed it’s around £1k, no goodwill towards it, nowt.
Again not impressed with the way things are handled.

[Falconmick]

If he car is on finance you can pursue via finance company, citizens advice can assist.

[A6S]

If he car is on finance you can pursue via finance company, citizens advice can assist.

Audi finance not interested either.
To put it this way. If I paid for the discs and pads from Audi that would have been close £1.5k and now potentially £1k for the seat.
The thing is I have no issues paying for normal servicing and tyres etc regardless of price. The issues I have is I purchased a brand new car so I don’t have to worry about random out of pocket expenses like these which so far could have cost £2.5k. At the moment I might have been better buying a much cheaper older car and it would have cost me a lot less in the same period/mileage and possibly less depreciation. Probably be in better condition.
The thing is if I don’t fix it and live with it then I get hit when I trade it in(which might be sooner than later as I’m getting fed up) as it’s starting to look crap.
When they can’t be *** discussing or debating about it they just say speak to the ombudsman/trade bodies. Last time I spoke with them they wanted me to take the car somewhere pretty far from me and pay £250. To take time out and pay for this including fuel it would have made me out of pocket by over a grand so wasn’t gonna go there.

[Falconmick]

https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small-claims/

[A6S]

https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small-claims/

Thanks
To be honest I’m just getting a bit fed up why everything has to be a battle. I get better customer service and warranty from Apple with my out of warranty 4-5 year old macbook than I do with a £50k car that’s a couple of years old. To put it this way they replaced the hard drive and screen on an old laptop as goodwill(free) when I was ready to buy a new one.
Maybe it’s time to get myself an old banger and drive it till it dies, I do miss working on old cars 😆😄