CharlesElliott
25-11-2015, 11:28 PM
I took my 2012 A6 3.0 TDi in for a service yesterday. I've had the car for one year, bought as an AUC from an Audi dealer last Nov. It has a service plan and warranty.
Since I've had the car I've made a couple of minor changes with VCDS - needle sweep, enable green menu, and the MMI software has been upgraded. It hasn't been chipped/mapped by me at all. In fact, it hasn't been in a garage until the service.
The garage called me mid morning and asked if I knew the car had been chipped. I said no. They asked if they could overwrite it, and I said yes. I asked for more info about what they'd found. They called me back and said that it had been chipped and they really just wanted to let me know. I asked what they were telling me - that they wouldn't honour the warranty? That there was some other issue? They just kept saying that they just wanted to let me know. When I got it back, the 'fault' was in the immediate attention section and they hadn't reverted it. On the sheet that had the costings for optional remediation items, the chipping/tuning was on there but with no cost or option to fix.
I bought the car from a dealer. I haven't chipped it. So either it was chipped when I bought it and the selling dealer knew, or it was chipped and they didn't know, or the new dealer has made a mistake. But as they just plug it in and the computer flags it or not (I believe) it isn't really a dealer decision. I'm unhappy because I now don't know what state the car is in, what map is on it if it really isn't standard etc. There may be warranty implications.
I'm speaking to the servicing dealer tomorrow and will be asking for more info about what they found and if they can tell when it was done. To be honest I would be happy just to put it back to normal but I suspect it won't be that simple. If they can't revert it, I'd almost rather go out and buy APR or Superchips - at least I would actually know what was on it then.
Anyone has any experiences of this and what info they have been able to get?
Charles
Sent from my iPhone using Tapatalk
Since I've had the car I've made a couple of minor changes with VCDS - needle sweep, enable green menu, and the MMI software has been upgraded. It hasn't been chipped/mapped by me at all. In fact, it hasn't been in a garage until the service.
The garage called me mid morning and asked if I knew the car had been chipped. I said no. They asked if they could overwrite it, and I said yes. I asked for more info about what they'd found. They called me back and said that it had been chipped and they really just wanted to let me know. I asked what they were telling me - that they wouldn't honour the warranty? That there was some other issue? They just kept saying that they just wanted to let me know. When I got it back, the 'fault' was in the immediate attention section and they hadn't reverted it. On the sheet that had the costings for optional remediation items, the chipping/tuning was on there but with no cost or option to fix.
I bought the car from a dealer. I haven't chipped it. So either it was chipped when I bought it and the selling dealer knew, or it was chipped and they didn't know, or the new dealer has made a mistake. But as they just plug it in and the computer flags it or not (I believe) it isn't really a dealer decision. I'm unhappy because I now don't know what state the car is in, what map is on it if it really isn't standard etc. There may be warranty implications.
I'm speaking to the servicing dealer tomorrow and will be asking for more info about what they found and if they can tell when it was done. To be honest I would be happy just to put it back to normal but I suspect it won't be that simple. If they can't revert it, I'd almost rather go out and buy APR or Superchips - at least I would actually know what was on it then.
Anyone has any experiences of this and what info they have been able to get?
Charles
Sent from my iPhone using Tapatalk