Online traffic licence about to expire....

[CharlesElliott]

It's set to expire on April 23rd. I had about 5 months when I enabled it in December 2014 (after I bought the car). Any ideas what will happen - it runs out and can never be used again? Can you renew it by paying someone something? Or will it just let me renew anyway.....

I have never read anything about someone's licence expiring in the UK.

[Westyfield2]

I too had been wondering this!

From another thread...


Thread: A6 (AllRoad) Tech Stuff - MMI SD vs HDD

My online data service expired after 3 years, I contacted Audi UK customer services to have it activated again, they were most helpful. 5 stars to Audi UK, now active to 2017 and free.




not to sidetrack the thread....


:) firstly, don't worry, Audi UK customer services are really nice.

When it comes to it, ring them up, 0800 699 888 (UK)

Take the name of the person your talk to (as a point of reference)

Tell them your problem, typically;
You have Audi Connect, it has a on-line traffic service.
The MMI menu option to activate it says: Licence can not be activated, please contact your dealer.
Tell them you went to your local audi dealer & they referred you to AUDI UK CUSTOMER SERVICES.

You'll need your car registration, if you recently changed your plate to a private one, give them the old plate number.
If your on a private plate more than a month, give them your private reg plate.

Audi UK usually contact AUDI DE & get back to you with updates every 4-5 days, normally the licence is resolved (activated) 1-2 weeks later.
They normally extend the licence 1-2 years ( in 1-2 years you repeat).

The problem is, Audi have no Idea what to do with all this data, their DATA CENTRE is big & still figuring out what to do with Audi connect.


:)

[M1tchy]

Good to know. Cheers


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[CharlesElliott]

It expired (although it didn't say anything apart from the warning when there is 30 days to go) and the next time I used the car everything worked and when I checked, I had another six months.

[markfidler976]

I have a A8 l D4 and mine has just expired, i called the customer services and they advised they will email germany with my details and it will be renewed for a further 12 months and its free of charge however Audi are thin king of making this a chargable service in the future. they says it may take around 2 weeks to process

[Tay]

2021 update

Audi woke up.

If I want the online traffic component to work again it'll cost me £115 per annum.

[nevbadger99]

I got told before that I had to pay, I let it lapse for a while and it started working again.

Now I'm told it will expire in Feb 22 and I suspect this time they mean it - all the car manufacturers are looking at how to get recurring monthly revenue from car owners.