VW service agents

[djah]

Hello all.
I have just been to my service agent to get a quote for my car's second service.
It's a 2.0 Tdi CR 140(Nov 2008) on longlife service.I was quoted €180 for engine oil,filter and pollen filter change.The car has done 60,000km so the pollen filter is due to be changed.
I had gathered from Martin's very helpful posts that the brake fluid does not need to be changed until the car is 3 years old,and every 2 years thereafter,and that the coolant does not need to be changed all.
So,just to be mischievous,I said "what about the brake fluid".
He said that they were currently doing a deal where they change the brake fluid and coolant for €60.
Why are the service agents not aware of what needs to be done when service time comes around?

[Eshrules]

Hello all.
I have just been to my service agent to get a quote for my car's second service.
It's a 2.0 Tdi CR 140(Nov 2008) on longlife service.I was quoted €180 for engine oil,filter and pollen filter change.The car has done 60,000km so the pollen filter is due to be changed.
I had gathered from Martin's very helpful posts that the brake fluid does not need to be changed until the car is 3 years old,and every 2 years thereafter,and that the coolant does not need to be changed all.
So,just to be mischievous,I said "what about the brake fluid".
He said that they were currently doing a deal where they change the brake fluid and coolant for €60.
Why are the service agents not aware of what needs to be done when service time comes around?


you asked a question - they answered. I see no foul play here?

[djah]

Maybe I was a bit unclear in my post.
He said that they both needed to be changed at this service.
Why would he say this when it is not the case.

[Eshrules]

You asked the mech/dealership a question about brake fluid - he informed you of an offer they're running, to try and save you money I should imagine.

I'm not convinced he told you they needed changing - it appears to me he innocently answered a question asked of him.

What is the name of the dealership you visited?

[Quatrelle]

My French dealer has just sent me a booklet with the charges for all the services, what's changed, intervals etc. for all VW models. Also includes prices for tyres etc. It's also available on line.

I get the distinct impression there's not much point in shopping around...