help needed

[zakkaz]

Hi, I bought a Audi a4 avant 170 57plate from a legitimate internet co. Paid £11,000. After only a week it had major engine issue with coolant loss, Took it to a main dealer who confirmed this. I sent them a letter rejecting vehicle. Trading standards said I have to give them the chance to put it right. I did.They checked it and said it was fine. Got the car back and the engine blew after 120 miles. I have returned it to them. I have sent the second letter 2 weeks to court action. They have said the second problem was nothing to do with the first one. They still refuse a refund and want to fix the car. After knowing the first problem is still there and now this second one I do not want this car. Do I have a solid case to take to court? :(

[Eshrules]

As TS have advised you, you have to give the dealer fair opportunity to fix the vehicle.

If they're offering to fix it, let them. They'll only strengthen your case should the repair fail.

[zakkaz]

Hi Esh, That is just it, I gave them the oppurtunity to repair but they didnt. They use a back street repair centre that obviously dont have the equipment main Audi dealers have so could not even detect the fault that Audi found. This dealer is also 150 miles from where I live so it is a nightmare. The reason it broke down again was a blown turbo according to the rac so that is not even related to the coolant problem. Trouble is if they get a second go they may just fix it enough to limp through the 3 month warranty and then I may have a huge problem in the near future. I just want a refund so I can purchase one from a main dealer :confused:

[NickPicks]

So they've sucessfully fixed the coolant problem, and a separate problem has appeared, which you say iwas not related to the coolant problem. They have offered to fix this problem.

It seems to be that they are doing all that is required of them, as you've been told by trading standards. I don't think that you can reject the car based on two faults that they've agreed to fix.

If you're concerned about other problems appearing after your warranty period, I'd suggest that you have the car inspected by a competent Audi dealer or specialist, and request that the seller correct any problems which are revealed by this.

If it's a long distance to get it repaired, you could request that the dealer collect and return the vehicle to you.

[Eshrules]

As Nick says.

Let them repair it, get the car back then send it for an independant inspection at an Audi dealer or similar, a garage or similar with sufficient reputation to be taken seriously.

If there are faults that the dealer are ignoring, they'll be detected and you can hold them to it.

They'll then either have the option of fixing the vehicle, as per the report, or handing you your money back.

Given the short amount of time you've had the vehicle and faults experienced, I'd expect no less than the full amount paid.

Be prepared to pay for the report though - it'll be worth it to ensure a) your car gets fixed or b) you get your money back

[zakkaz]

Hi Nick, they never fixed the coolant problem. I had the car inspected by our Audi dealer in stockport,they did a pressure test and concluded that they need to open up the motor to investigate further costing a minimum £2K. The dealer I bought it from dismissed this as "irrelevant" and insisted on there own investigation. Their garage found that there was nothing wrong at all. I drove it back and I think it was the turbo that blew, unfortunately on top of the woodhead pass and left me stranded for 6 and a half hours. Who would you trust, an Approved Audi technician or a back street garage? :confused:

[Eshrules]

You're after an answer I can't provide you I'm afraid.

It appears the garage you have had the car repaired at has been less than honest, but so long as they're offering to fix the vehicle, you (currently) have no grounds for a court case or request to refund.

I would allow them, as I said, to repair the vehicle this time (as they've offered to do so). Get it independantly inspected after that and a formal report drawn up - ask for this, it's important.

Once you have that inspection and report drawn up - you'll either have a car that's been repaired and be perfectly serviceable, or a vehicle that is not and an independant report to prove this.

If you update once this has happened, I can try to advise you.

[zakkaz]

Hi Esh, Thanks for your advice. I have just been informed that a "shaft has broke" Once they repair it I will insist on the car getting inspected by Northampton audi with a full report. If anything is wrong then I will let the dealer put it right but I will continue this process until the report says all is fine. It will save me going up and down, 300 mile round trip each time. :cool:

[zakkaz]

Hi Esh, Have you come across this problem with a car before? is it common.:-

The issue with the Audi is a Failure with the main shaft of the turbo charger, this problem is being repaired and is guaranteed by turbo technics with a guarantee at our expense. When the work is complete i will let you know.

[zollaf]

call turbo technics and ask them if they are dealing with a turbo from the garage fixing your car. their number can be found online. in fact, they are one of the most reputable turbo specialists in the country.

[phil miller]

Hi Esh, Have you come across this problem with a car before? is it common.:-

The issue with the Audi is a Failure with the main shaft of the turbo charger, this problem is being repaired and is guaranteed by turbo technics with a guarantee at our expense. When the work is complete i will let you know.

ive heard of turbo technics many times, they use to build bespoke turbos in the 80's ive fitted afew turbos they have rebuilt and never had any problems mate

[zakkaz]

Yes, that is exactly the one they said they are using, I will still be putting it back in for the inspection with the main audi dealer as they are only about a mile away from the garage that are effecting the repairs, so hopefully it will come back as a good report, many thanks for your help.;)

[zollaf]

ive heard of turbo technics many times, they use to build bespoke turbos in the 80's ive fitted afew turbos they have rebuilt and never had any problems mate

indeed. they are usually not the cheapest, but the service is second to none, as is the quality of their work. i recently ordered a kkk turbo for an lt46 at about 4pm. it arrived the next day at 10am. you cannot really beat that.

[zakkaz]

Trading standards have advised me that I do not need a second Audi report. The dealer must fix or investigate what the problem is in the first report. I have contacted Audi and they say the head needs to come off in order to inspect the egr cooler to check for residue. The dealer has insisted that this is not necessary and said they will not do it and are "reporting this to trading standards"??. I suspect it is more about cost as I have been quoted a min of £1800 from Audi. I have told them I will tell trading standards this is there intention and I am now going to take legal advice.

[Eshrules]

you never mentioned you'd obtained a report from Audi the first time? Merely that they had confirmed the fault.

Be aware of the fact that TS are not always useful with their advice, they've ill informed me on two occasions, both of which I ended up resolving the situation myself and one of which became a police matter.

Let the garage fix the faults as they perceive them, insisting they strip the engine down is unfounded - you can't instruct the repairing dealer to strip down an engine because Audi say they must - especially as the repairing garage appear to have identified the fault as a turbo failure.

Do you have the report Audi generated? Post it up here so I can take a look please.

[zakkaz]

Hi Esh, Sorry I have not made myself clear. This all started after having the car for only one week and then noticing the resevoir low. In fact so low that it was level with the feeder pipe at the bottom. I then had the report done. I told TS this but they omitted to include it in the case. Its only when I phoned yesterday and mentioned it that I learned of its true relevance. The dealer has already told me that the turbo has nothing to do with the coolant problem, they are just saying that it is non existent. When I collected the car it was supplied "fully serviced" I asked if the resevoir would have been topped up to which they said of course. That is when I said the feeder tank was empty. Their garage said it could have been an "airblock" This is why I am insisting on the full investigation. The plot thickens, half an hour ago I asked them to phone Audi stockport to confirm the problem. They actually phoned and asked them to tell me that there is nothing wrong with the car!!! Audi phoned me and told me this but said she was not allowed to say this to me as she would be lying. This is what I am up against. How do I attach a scan of the report?

[Eshrules]

Scan the report in using a scanner and then , for simplicity, click on my username then the 'email' link, attach the image or pdf (whatever format the scan is in) to your email and I'll upload it here for you.

my email, in case you struggle

eshrules 'at' vwaudiforum.co.uk

[zakkaz]

Hi Esh, empty email, got to have 10 posts before I can email

[zakkaz]

:1zhelp:

[Eshrules]

Report Uploaded below

I'd like some more opinions on this - I'm sure Audi wouldn't suggest a strip down unless necessary?

Personally, I would allow them to fix the turbo fault and see where that leaves me, Audi have detected a pressure loss, I can't see that having been rectified by the new turbo?

Click Image to Enlarge

http://lh3.ggpht.com/_ohn35DjuXgY/TQpzI9VxffI/AAAAAAAAW-Q/g5plBa0hTTw/s512/audi.png (http://lh3.ggpht.com/_ohn35DjuXgY/TQpzI9VxffI/AAAAAAAAW-Q/g5plBa0hTTw/audi.png)