front wing corrosion

**djmx5** · 12-09-2013,03:56 PM

It's difficult to understand why VW make this issue so difficult for some folks to address. Having read most of this thread over the last few years there seems to be no end of excuses given as to why a warranty claim will not stand.

By way of opposite experience my 8yr old Passat that I did not buy through VW franchise, nor have had it serviced, has today gone to the body shop for two new wings. I have not had to resort to writing any letters/emails or become involved in protracted discussions about the corrosion/warranty issue. My local VW franchise have kindly taken care of the whole issue following a personal visit to their premises. I have only had to deliver the car to the garage and take a courtesy car.

Completely baffled as to why there appears to be no consistency on the part of VW over this problem. Good luck to you all who have to fight on.

D

**JimC64** · 12-09-2013,04:13 PM

Originally Posted by Irri_Tant

reported this issue to BBC's watchdog program

so send in your details to back up my email to them

BBC One - Watchdog - Contact us

I really urge members that read here to take this advise, no matteer where in the process you are.

I did contact Watchdog AND had several emails back n forth as well as several telephone discussions......It is a known issue
to them by now, the more that complain add weight to the arguement.
VW really do need hauling over the coals the way they've dealt with this scenario!!

**djmx5** · 17-09-2013,12:41 PM

Just got mine back with the two new wings fitted. really nice job. Might be worth giving the guys at the Liverpool VW body shop a call, they are really quite knowledgeable about the issue of rust warranty and i found them worthwhile talking to.
D

**Irri_Tant** · 17-09-2013,01:22 PM

Originally Posted by djmx5

Just got mine back with the two new wings fitted. really nice job.

Is / was your car serviced at the dealership or serviced eleswhere?

**djmx5** · 19-09-2013,12:47 PM

not bought or serviced by VW. The question of servicing never arose during the warranty claim, nor should it, it is irrelevant to VW corrosion warranty according to VW's warranty terms in the handbook.

**Irri_Tant** · 19-09-2013,04:26 PM

Originally Posted by djmx5

not bought or serviced by VW. The question of servicing never arose during the warranty claim, nor should it, it is irrelevant to VW corrosion warranty according to VW's warranty terms in the handbook.

Thank you. Which dealership did you go to?

**djmx5** · 19-09-2013,06:55 PM

Mate I took it to my local dealership in Stafford, all they did was take photo's of the rust and forward the matter to VW (don't know who or where). They then contacted me after about 4-5 weeks to say that the repairs had been authorised and that I was then to contact the VW bodyshop in Liverpool to arrange for the work to be done, this I did and I took the car to Liverpool but they kindly trailered it down to Stafford after completion for me to collect. Utterly painless service. Where are you at with this at present?

**Irri_Tant** · 19-09-2013,07:58 PM

Originally Posted by djmx5

Where are you at with this at present?

Contemplating my next move now I have some more info to put to them on how unfair the process seems to be across the country with dealers seeming to treat it as their money and not corporate money.

**gman71** · 26-09-2013,08:07 PM

Hello All, I have been following this thread with great interest. I own a 2004 bora which has developed corrosion on the nearside arch. I paid a visit to Northgate motors in Bury St Edmunds and chatted to the service department who took some picture, these were then past onto the warranty department. I explained that it is well known that the Boras / Golf's have the particular issue and mentioned that I have the VW bulletin. I received a reply from Northgate today saying that VW will offer a goodwill of 50% of the repair cost!!! They then stated that I could pay the other 50% which would cost £400 per wing !!

I spoke to a VW approved repairer and they estimated that the cost of a new wing including painting would cost around £350 + VAT per wing. No idea where why VW thought that a new wing would cost £800?????? I now have the warranty department phone number and relevant reference number. I shall be giving them a call within the next couple of days. Would anyone have any tips how to move this forward from here?

**gman71** · 27-09-2013,02:21 PM

Update, just spoke to VW customer services in Leeds. They told me that this is a mechanical issue not a corrosion issue, no surprise there!!! They said that the 50% goodwill was from VW themselves and any further good will would come from the dealer. To the chaps credit he did call Northgate in Bury St Edmunds straight away and called me 5 minutes later. The garage declined to offer any goodwill as I have not used them to service / repair my car since 2007, even though I did mention that my previous Polo was serviced there all the time. My car has only been serviced twice since as it a long life schedule, the fact that it takes me 1 hour round trip to drop the car off means that I take this to a VW specialist in my town. Should I continue to contact VW directly or continue through the dealer and find a solution or should I just cave in????????