rust appearing on wheel arch

[drayman06]

Hi can anyone offer advice , i have a 06 passet and whilst drying it after a washing the my car i noticed rust apearing on the weel arch not happy i contacted V.W and it was in for service last week and when i went to collect my car they told me it is not our problem am i right in thinking it has a cover fr any problems on the bodywork can anyone help me on this current sitution or what i should next please

[Crasher]

It must have had work done outside VW which is why they are washing their hands of it. You need to ask them why they won’t help as the car has a three year paint warranty and ten (or twelve?) year’s corrosion warranty. I have never seen this so there must be a reason. Where did you buy the car and when?

[james_tiger_woo]

It all depends on where the rust has come from - if it's come from the underside of the paintwork, it should be covered by an/the anti corrosion warranty.

I note that it's an 06 Passat - it should be covered by the VW warranty still so you should be ok.

Go to your dealer and talk to them - nicely - and see what they say. If you don't get a satisfactory response, try a different dealer.

If you get no joy, contact VW (Milton Keynes) directly - try going to a proper paint/body shop (not one of those accident repair places) and get them to assess the damage - try to get a written report from them (even if you have to pay for it) and take that to VW/the dealers.

Good louck.

[drayman06]

It must have had work done outside VW which is why they are washing their hands of it. You need to ask them why they won’t help as the car has a three year paint warranty and ten (or twelve?) year’s corrosion warranty. I have never seen this so there must be a reason. Where did you buy the car and when?

yeah yor right but i bought the car and if the car has a scret past perhaps it miht just come out and i have had a response from the vw dealer who will inspct the car and i will let youknow the resposne from the dealer to be honest i am disgusted wih v.w and my partner was about to purchse a new v.w polo but on this outcome it is a posive no way

[Crasher]

Give them chance, times are had and they are nervous. Talk to them and find out why they have refused and see what happens.