Notices
 
 

  

User Tag List

Thread: Audi A6 C7 fuel system and warranty problems

Page 1 of 5 123 ... LastLast
Results 1 to 10 of 43
  1. Audi A6 C7 fuel system and warranty problems 
    #1
    Join Date
    Feb 2015
    Location
    London
    Posts
    12
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Hi,
    I'm the owner of 2012 Audi A6 2.0 tdi. 3 days ago car has just stopped with no warning lights on dashboard. Car was taken to the dealer as it's 57 000m and less than 3 years old.
    Not even knowing what was the issue I expected the car to be repaired under warranty. Today, I received call from dealer. They are saying that it's fuel pump damaged and it 's very likely that someone in the past put petrol in the car ( they're assuming this looking at the type of damage). BUT THEY ACTUALLY DID NOT FIND ANY PETROL IN THE CAR!! ONLY DIESEL That's something I don't understand. That's why they might not cover it under warranty. They say that they will check if change of fuel pump will help. If it will, they'll do it under warranty. If not they will decline warranty. For me it's obvious that if the pump it's damaged, all fuel system needs to be repaired. Changing pump won't help. I feel like they're making an idiot of me!
    Any suggestions,please
     
    0 0 0
     

  2. Re: Audi A6 C7 fuel system and warranty problems 
    #2
    Join Date
    Apr 2014
    Location
    Derby
    Posts
    251
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    30 Post(s)
    No, they aren't taking the P. If as they suspect the pump is damaged due to previous fuelling error, then they can't be expected to replace the entire fuel system under warranty. Its not a fault with the car due to faulty parts as such, but human error, not yours granted. You will do well if they replace the pump under warranty. This is the risk you take buying second hand.
    Current Fleet
    2017 Audi A6 Avant BiTdi
    2008 BMW Z4M Roadster
    2003 Clio 172 Cup
     
    0 0 0
     

  3. Re: Audi A6 C7 fuel system and warranty problems 
    #3
    Join Date
    Aug 2014
    Location
    Shrewsbury, Shropshire, England
    Posts
    174
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Sorry I disagree. If you buy a car with a warranty of x y or z months then that is it final. If they aren't prepared to repair the car under warranty this is a clear breach of trading standards.

    I run my own garage door company and if the home owner sells their house the 10 year warranty that comes with the door still continues. You accept the fact you pay a few quid extra for that undisputed warranty.

    I would request the repair be carried out under the warranty offered or consider handing the car back.

    Andy
     
    0 0 0
     

  4. Re: Audi A6 C7 fuel system and warranty problems 
    #4
    Join Date
    Nov 2007
    Location
    Southern County Softy
    Posts
    7,263
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    20 Post(s)
    If the Garage Door you supplied and fitted is damaged by vandalism does your warranty cover it ?
    A4 2.5 tdi QS (mapped)


     
    0 0 0
     

  5. Re: Audi A6 C7 fuel system and warranty problems 
    #5
    Join Date
    Aug 2013
    Location
    UK
    Posts
    775
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    18 Post(s)
    Not sure why the whole fuelling system would need to be replaced unless it had been contaminated so I would be hopeful it was just a faulty pump and a valid claim. IMHO using the wrong fuel (or contaminated fuel) is never a warranty issue. You might have a claim if you bought the car recently and an independent assessor proved the damage/misfuelling was done prior to purchase… the seller would then be responsible for any repairs.

    Total speculation, but with the number of incidents I would guess they have some sensor or other method of detecting incorrect fuel use even if there is currently no petrol in the system.

    @ Pikey Narna, I see where you’re coming from, but it’s akin to someone using the wrong lubricant on the garage door then making a claim when it seizes up.
     
    0 0 0
     

  6. Re: Audi A6 C7 fuel system and warranty problems 
    #6
    Join Date
    Apr 2014
    Location
    Derby
    Posts
    251
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    30 Post(s)
    The OP doesn't state where he bought the car, just that he is trying to use the original 3 year car warranty. I agree if the car was bought 2nd from a dealer then that is worth looking at, but will be a nightmare to make stick.
    Current Fleet
    2017 Audi A6 Avant BiTdi
    2008 BMW Z4M Roadster
    2003 Clio 172 Cup
     
    0 0 0
     

  7. Re: Audi A6 C7 fuel system and warranty problems 
    #7
    Join Date
    Aug 2013
    Location
    UK
    Posts
    775
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    18 Post(s)
    Might still be someone else that’s to blame:

    Poorly A6
     
    0 0 0
     

  8. Re: Audi A6 C7 fuel system and warranty problems 
    #8
    Join Date
    Feb 2015
    Location
    London
    Posts
    12
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Thank for your answers,
    I did 20 000 m on the car. Never put any petrol and car didn't make any problems at all. I called couple of experts including: car independent inspector, diesel fuel system specialist and others. All of them saying that Audi can't prove that there was petrol in the car at any point, if they didn't actually find it. They say that it would damage the system straight away, not after 20000 m.
     
    0 0 0
     

  9. Re: Audi A6 C7 fuel system and warranty problems 
    #9
    Join Date
    Feb 2015
    Location
    London
    Posts
    12
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    By the way they didn't say that they've got any sensor or system to prove. They say that it ,,LOOKS LIKE... or IT IS LIKELY looking at the damage. It's just their expert eye making decision. NO EVIDENCE, TESTS etc.... In most of the times, if the pump is damaged, there's metal pieces from it in the fuel tank, injectors etc. Basicly, it should be all changed
     
    0 0 0
     

  10. Re: Audi A6 C7 fuel system and warranty problems 
    #10
    Join Date
    Aug 2013
    Location
    UK
    Posts
    775
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    18 Post(s)
    Sounds like you’re sorted then… if they refuse a warranty claim then ask for their reason in writing.

    The same applies to your own assumptions though… you will need to prove there is a fault and/or requirement to change the whole fuel system. I would have thought a dealer would love that amount of legitimate warranty work.
     
    0 0 0
     

Page 1 of 5 123 ... LastLast

Similar Threads

  1. 1.9 Tdi 2000 Engine fuel system problems.
    By GreenA4Tdi in forum Audi A4 - B5 Forum - 1995 - 2002
    Replies: 6
    Last Post: 03-02-2013, 07:12 PM
  2. Replies: 3
    Last Post: 05-08-2012, 04:59 PM
  3. Question 2.5TDi starting problems, fuel system relay?
    By Pentti in forum Audi A4 - B6 Forum - 2002 - 2005
    Replies: 1
    Last Post: 10-07-2011, 12:11 PM
  4. Replies: 2
    Last Post: 24-11-2010, 11:35 PM
  5. Audi 1.8T Fuel Trim: Bank 1 (Mult): System too Lean
    By RedZed2009 in forum VCDS - Help Requests
    Replies: 10
    Last Post: 03-07-2010, 02:50 PM
Tags for this Thread

View Tag Cloud

Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


 



  


Disclaimer: VW Audi Forum is an "independant enthusiast website", administered in line with guidelines supplied by VAG in the UK, and is in no way related to any of the Worldwide Volkswagen,Audi,Seat,Skoda,Bentley,Bugatti,Porsche or Lamborghini group of Companies. For official up to date information on any of there vehicles, please visit the official websites. Any comments made throughout this website, are the views of the respective poster, and in no way represent the views of the VW Audi Forum Administration, or the worldwide Volkswagen & Audi Group of companies.


VW Audi Forum do not vet and are not responsible for any information which is posted in this forum. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information.


Copyright: Certain "words", "phrases" and "Images" used on this website by the Administration are "Copyright" of Volkswagen GB, Volkswagen AG (Germany), Audi GB, Audi AG (Germany), Volkswagen Motorsport GB, Volkswagen Motorsport AG (Germany), Audi Motorsport AG (Germany), Volkswagen Racing GB, Bentley, Bugatti, Porsche and Lamborghini. No image can be replicated by anyone WITHOUT the relevant Companies written permission.


All trademarks and copyrights remain property of their respective owners.

No part of the VW Audi Forum website or forum may be reproduced without written permission from the site administration


PLEASE NOTE - PERSONAL ABUSE, ABUSE AGAINST THIS OR ANY OTHER WEBSITE OR ANY COMPANY WILL NOT BE TOLERATED. OFFENDERS WILL BE MODERATED OR EVEN BANNED.


This website and forum are best viewed at a minimum resolution of 1024 by 768.



  



- VW AUDI Forum - The #1 Volkswagen (VW) Group Forum - Volkswagen (VW) - Audi - Seat - Skoda - Bentley - Bugatti - Lamborghini - Porsche - Scania - MAN - Ducatti - VW Audi Forum -


- www.vwaudiforum.co.uk - www.vwaudiforum.co.uk -