Windows 7 BSOD - Unmountable Boot Volume

**Guest 2** · 06-02-2014,04:26 PM

Have googled this and done the recommendations ie into Recovery and use the Command Prompt to run chkdsk /r c:

Check Disk starts, but finds 3 errors at 12% on stage 2, I left it to do its thing last night and when I came back to it this morning, it was still at 12%.

Running out of ideas, using a measely Windows XP machine atm, computer was running fine up until yesterday.

Ta.

**kite** · 06-02-2014,04:37 PM

Have you tried turning it off and back on again

bloody smart phones....

**Sam** · 06-02-2014,04:42 PM

Are you using Avast! by any chance?

Does it boot normally and then crash, or does not even boot at all?

**Guest 2** · 06-02-2014,04:52 PM

Originally Posted by mycarsavw

Are you using Avast! by any chance?

Does it boot normally and then crash, or does not even boot at all?

No, AVG.

Its getting to the 'Starting Windows' screen then blue screens, now when I go into recovery it hangs at the Microsoft Corporation screen.

Will try the HDD in a caddy and see if it can be picked up.

**Guest 2** · 06-02-2014,05:02 PM

Just tried it in a caddy and although its picked up, its displaying this error message along with a write error message (xp style).

Also I assume these 2 red dots are bad?

**Sam** · 06-02-2014,05:06 PM

I had an issue with all the machines blue screening here, same stop error and I couldn't believe 20+ HDDs had just died at the same time. That turned out to be Avast! which has now been removed and we have been refunded - cost me hours though

Caddy is a good idea, but don't run any tests, just get your data off ASAP.

Once you've got what you want off it, then you can run HDTune from here (scroll down to HD Tune, ignore HD Tune Pro) and see what it says - chances are it's on its way out.

Edit: I type slow.

What's the HDD model number?

**Guest 2** · 06-02-2014,05:12 PM

No idea but here's a pic, sodding thing is just out of warranty.

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**Sam** · 06-02-2014,05:23 PM

...and the drive wasn't offered with a warranty because it was resold as part of the laptop, so if your Dell warranty is out, you're SOL sadly.

I'd do the following;

Download and boot from a Linux Live CD, mount the drive and copy the data off onto a working PC.

Download Ubuntu Desktop | Ubuntu
burn it to a CD
boot from it, making sure you select "try from cd" or "try without making changes" or anything similar
Go to Places > Computer and find the drive - it'll have a USB symbol on it
Click it and if you're lucky it'll open and away you go.
If it says it can't mount, let me know and we'll go from there.

However, if the data isn't worth anything, don't waste your time, grab another drive and start again

**Guest 2** · 06-02-2014,05:43 PM

Yeah meant laptop warranty, sorry.

Will try that this evening and report back, data isn't anything important as it's all backed up but I'd like my browser favourites back at least

Thanks again

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**Sam** · 06-02-2014,05:50 PM

Originally Posted by A6_Chris

Yeah meant laptop warranty, sorry.

Will try that this evening and report back, data isn't anything important as it's all backed up but I'd like my browser favourites back at least

Thanks again

It was my fault, I worded my reply wrongly. Normally a HDD has a warranty, 1 > 5 years depending on the manufacturer, but when they're sold in a device, that warranty gets overruled by whatever the device manufacturer offers.

XMarks is handy for saving cross browser bookmarks but it's a bit late for that now