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  1. #131
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    Re: Possible ( future ) front wing corrosion problem??

    Hi guys >>>>> UPDATE

    I had the bodyshop call me today and offer 70% Goodwill after pushing them hard the past few days.
    I didn't accept or decline the offer but asked initially that they send me this offer in writing. To that end I sent an email giving them my address and asked that they respond with their offer.

    Once I have this I can the proceed and advise that I'm NOT claining under any Goodwill, but under the 12 year anti perforation warranty and will only accept 100% contribution from VW as the corrosion damage was caused 100% by them and that as the owner I could not have contributed to the corrosion in any way shape or form, or have avoided it.
    Further I'll be reminding them of the Tech Bulletin they issued worldwide on 6th Nov 2009 advising of the potential problems due to the "foam pad on the inner wing ( damping for wheel arch of diesel vehicles ) that presses the wheel arch against the upper edge of the wing and chafes through the paint contact area"
    I'll be advising that it is adequately covered under the 12 year bodywork guarantee and that I don't intend to haggle!

    Furthermore, even with 100% contribution from VW I will be out my time to chase this up, numerous phone calls, fuel for visits back n forth for the approx 70 mile roundtrip. Even being supplied with a courtesy car I may have to alter my insurance for which there will be a charge, plus potential and probable higher fuel costs for said vehicle...

    We'll see how it goes from there and I'll let you all know of course

    MY2008 (58) XJ X358 2.7 Tdvi Sovereign
    LWB remapped to 245bhp, Black, Ivory leather interior with black piping, 20" Alloys
    MY2007 Audi A6 2.0 Tdi SE (BRE)
    176bhpStratos Blue.Front & Rear park assist,Comms Pack High,19" RS4 alloys,Rear tints,Dipped bulbs 80W,Mainbeams & Foglights 100W,Number plate LED's,Interior LED's

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    MFGF (09-05-2012)

  4. #132
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    Re: Possible ( future ) front wing corrosion problem??

    Good move......keep up the pressure!

  5. #133
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    Re: front wing corrosion

    UPDATE - 15.05.12

    Ok, so as discussed I've been offered 70% goodwill but I've told them I'm claiming 100% under the 12 year anti perforation warranty.

    Having spoken with the bodyshop today, I have it in writing and thats that, they can do no more, so its on to VW customer care 0800 0833 920
    volkswagencustomercare@volkswagen.co.uk

    I rang them and spoke with Jade and explained the situation and she said no VW claim has been raised as yet, I'd need to contact the bodyshop and give them a copy of my V5 so they can update ownership records. I scanned this and emailed it to them immediately and then need to re contact VW to get this moving......I was given a reference number for this.

    Below, a copy of the email I sent to VW customer service



    "Dear Jade,

    as agreed, please see a copy of my V5 scanned and sent via email to Verve toupdate their records.

    As discussed, I'm claiming for the corrosion of the front wings under the 12 year anti perforation warranty caused by the foam insert installed at the factory which causes this issue, as per the VW the bulletin issued 06th Nov 2009

    I initiated contact with Verve 01698 359878 and spoke with Graeme Brown on 7th April at 9am, he took pictures of the car and the wings and we proceeded from there.

    I called again on 18th April and spoke with Charlene Menzies after hearing nothing and was told they'd get back to me in a few days…they didn't!

    I called again on2 3rd April and spoke to Margaret Strang but was told Derek would get back to me shortly.

    After hearing nothing I called again on the 7th May and spoke with Graeme Brown, he said he'll call the warranty clerk to try and get it moving and will call me back tomorrow.

    On 9th May Margaret Strang called and offered 70% goodwill for both front wings, at which point I asked for it in writing, which they did.

    As discussed in our telephone conversation and again above, I am claiming under the VW 12 year anti perforation warranty as the rust issues are caused 100% by VW design and from new. I neither knew about it or could have avoided it in any way.
    Please log this as I wish to get this moving asap

    Many thanks

    Best regards"

    I'll keep you informed of progress or not as the case may be
    Jim

    Further Update - Just checked with the bodyshop to ensure they've received my email. She was very curious to say the least as to where I got a copy of the Tech bulletin I referred to? Seemingly VW were more than a little agitated and wanted to know where I had gotten if from, had she given it to me etc etc?
    Last edited by JimC64; 16-05-2012 at 09:12 AM.

    MY2008 (58) XJ X358 2.7 Tdvi Sovereign
    LWB remapped to 245bhp, Black, Ivory leather interior with black piping, 20" Alloys
    MY2007 Audi A6 2.0 Tdi SE (BRE)
    176bhpStratos Blue.Front & Rear park assist,Comms Pack High,19" RS4 alloys,Rear tints,Dipped bulbs 80W,Mainbeams & Foglights 100W,Number plate LED's,Interior LED's

  6. #134
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    Re: front wing corrosion

    Both my front wings are showing signs of bubbling. Contacting VW garage later on today.

    Just back from Verve Glasgow. They have taken my details and photo's and I should here from them in about 14 days.
    Last edited by bricam1; 16-05-2012 at 11:46 AM.
    VW Passat 130 TDI on a 54 Plate.

  7. #135
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    Re: front wing corrosion

    Good luck Bri......

    MY2008 (58) XJ X358 2.7 Tdvi Sovereign
    LWB remapped to 245bhp, Black, Ivory leather interior with black piping, 20" Alloys
    MY2007 Audi A6 2.0 Tdi SE (BRE)
    176bhpStratos Blue.Front & Rear park assist,Comms Pack High,19" RS4 alloys,Rear tints,Dipped bulbs 80W,Mainbeams & Foglights 100W,Number plate LED's,Interior LED's

  8. #136
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    Re: front wing corrosion

    Everybody who has this issue, should also check there boot lid around the lights for the registration. My boot lid is rusting there as well. Going back to the garage today to make another claim. Another well known issue as well.
    VW Passat 130 TDI on a 54 Plate.

  9. #137
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    Re: front wing corrosion

    Hey guys,
    had a phone call today from VW re my claim, which I asked for them to put in writing, which they has, as below..................

    I can see I'm going to need to go further indepth on this, perhaps get a second / third opinion from another few bodyshopsto confirm before I proceed?
    Hmmmmm.....thoughts??



    "Re: Volkswagen Passat - T15 ESS


    Dear Mr Campbell
    Following our telephone conversation on 17 May 2012 regarding the corrosion of the wheel arch on your vehicle, I can confirm the outcome of my investigation. I am sorry for the delay in my written response.


    I appreciate that your expectations of reliability and build quality are high when you purchase a Volkswagen and that any failure is most disappointing. However, with all manufacturer's, it is always possible for a n issue to arise during a component's lifetime. It is for this reason that all new Volkswagens are supplied with a comprehensive 3 years Manufacturer'sWarranty or 12 years Body Protection Warranty.


    The 12 years warranty covers corrosion that begins inside the vehicle's body and works its way out. Dereck Campbell, Service Manager at Verve Bodyshop has confirmed that the issue with your vehicle arose because the protective covering of the paintwork in the wheel arch of your vehicle was compromised. This allowed water to penetrate under the paint work, causing corrosion from the outside in. The issue is therefore not covered by the 12 years warranty. It would have been covered by your vehicle's 3 years warranty which has now expired.


    When the warranty on a vehicle has expired, we look to contribute towards repair costs wherever possible. When assessing the level of support, we would take into account the vehicle's age, mileage, service history and the loyalty of the vehicle's owner shown towards our brand. As your vehicle is over 8 years old and has an incomplete Volkswagen service history, I believe that our offer to contribute 70 per cent towards this repair is both reasonable and fair.


    I appreciate that this is not the response for which you had hoped, but trust that I have clarified the reasoning behind my decision.



    Thank you for contacting Volkswagen UK.

    Yours sincerely

    **************
    Customer Relations Manager
    Volkswagen Customer Services Centre"

    They don't seem to be listening

    MY2008 (58) XJ X358 2.7 Tdvi Sovereign
    LWB remapped to 245bhp, Black, Ivory leather interior with black piping, 20" Alloys
    MY2007 Audi A6 2.0 Tdi SE (BRE)
    176bhpStratos Blue.Front & Rear park assist,Comms Pack High,19" RS4 alloys,Rear tints,Dipped bulbs 80W,Mainbeams & Foglights 100W,Number plate LED's,Interior LED's

  10. #138
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    Re: front wing corrosion

    Cannot believe they are saying this when they know it a well documented problem and you have a copy of there bullitin. Complete chancers.
    VW Passat 130 TDI on a 54 Plate.

  11. #139
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    Re: front wing corrosion

    Hi Jimc64

    Can you shed any light on this comment " protective covering of the paintwork in the wheel arch of your vehicle was compromised"

    How was it comprimised.. did you scrap something off or was the wheel arch liner missing... ??

    I Have the same problem on both of my wheel arches.. so i must have done the same as you small world or someone is not ohnering there legal obligation

  12. #140
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    Re: front wing corrosion

    PCDoc - bull excrement is what it is!!!

    Here's my reply...........


    Dear Giles,

    firstly, many thanks for your prompt reply on this matter.

    Please see below an outline of my initial contacts, which seemed long and protracted via the VW bodyshop. I had to continually contact them to get anywhere with this and had I not done so, I believe I would still be waiting and not what I expect from a marque such as VW.



    I initiated contact with Verve 01698 359878 and spoke with Graeme Brown on 7th April at 9am, he took pictures of the car and the wings and we proceeded from there.

    I called again on 18th April and spoke with Charlene Menzies after hearing nothing and was told they'd get back to me in a few days…they didn't!

    I called again on 23rd April and spoke to Margaret Strang but was told Derek would get back to me shortly.

    After hearing nothing I called again on the 7th May and spoke with Graeme Brown, he said he'll call the warranty clerk to try and get it moving and will call me back tomorrow.

    On 9th May Margaret Strang called and offered 70% goodwill for both front wings, at which point I asked for it in writing, which they did.





    You have offered a 70% contribution towards the repair of my car, although calling it "goodwill" you essentially admit that it qualifies under warranty. I'm not claiming anything under goodwill, but under the "12 year anti perforation warrranty" supplied with the vehicle from new. My vehicle is 9 years old but only has around 62k miles on the clock and has been well looked after and is in generally excellent condition, apart from the corrosion issue I now face, through no fault of my own.

    The reasons for the corrosion are very well known and documented, are 100% the fault of body insulation fitted to my vehicle during its manufacture from new, and as a result I hold VW 100% responsible for any rectification work required.



    I attach a copy of the general tech bulletin re this issue sent out worldwide on 06th Nov 2009, this covers Golf, Passat, Jetta and other models affected.

    The topic is already a hot bed of discussion on various VWforums and constantly growing with more owners becoming aware of this issue.

    Failure to approve the necessary repairs within fourteen days will result in further publicity on VW forums announcing that VW try to wriggle out from their commitments under warranty. Having taken legal advice I will also be making a claim through the County Court against VW to include all necessary costs. I will further ensure this becomes as public an issue as possible in my fight for what is right.







    The Passat is my wifes, which she dearly loves and has, until now, been looking at a newer model, the Passat CC although it may be 9-12 months before that move would be possible.

    I myself have another VAG vehicle, an Audi A6 which has not been without issue having had a porous cylinder head and other items replaced through warranty. The car itself is excellent and purchased from new, even at 5 years old and 93k miles it runs perfectly and I'm considering a move to an A8 as I've had no issues with Audi and their warranty backup, only excellent service.







    I ask you again to reconsider before I move forward as previously stated, and step up to the mark and stand by the warranty issued with the vehicle.

    I will, in the meantime, visit other bodywork specialists and ask their opinion to further strengthen my case or the legal action ahead as may be required.

    Best regards

    MY2008 (58) XJ X358 2.7 Tdvi Sovereign
    LWB remapped to 245bhp, Black, Ivory leather interior with black piping, 20" Alloys
    MY2007 Audi A6 2.0 Tdi SE (BRE)
    176bhpStratos Blue.Front & Rear park assist,Comms Pack High,19" RS4 alloys,Rear tints,Dipped bulbs 80W,Mainbeams & Foglights 100W,Number plate LED's,Interior LED's

 

 
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