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Thread: Golf Mk8 - eSIM Losing Connection to VW Servers

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  1. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #31
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    Yep - they suggested bringing it back to the garage I bought it from. However, as of this morning the globe is back illuminated again. Strange! Iím going to monitor it for another while and see.
     
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  2. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #32
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    Our Mk8 had another episode of lost connectivity. First noticed the greyed out globe on 19 Nov.

    Tried a soft reset but no joy. Didn't want to try a hard reset because of all the hassle of redoing user settings, radio favourites, and sat nav favourites, as well as pairing mobile phones again.

    This evening on a trip to the food store, I set the privacy settings to most restricted. Locked the car and was in the shop for about 15mins. Came out, started her up and set privacy settings to least restricted (share my position). When the globe appeared it was greyed out BUT.....

    ....within a minute it had regained connectivity and the globe was bright again.

    Now, this might have been a coincidence, or we might have found a way to force the car into connecting again.

    If anyone loses connectivity try this process and let us know.
     
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  3. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #33
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    mine has been greyed out too for a day, now back to normal again , i am trying to look at things another way, as long as i can get in car and drive , anything else is a bonus haha
     
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  4. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #34
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    Received from VW digital services a little earlier today...

    ďFrom the 15th to the 20th of November, our We Connect servers were undergoing maintenance so when we have received your email there would have been a chance that this would be the cause of no connection.Ē

    Given my experience to date with this globe icon / connection issue, my advice is to just wait-it-out - since on both occasions that this happened to me, it sorted itself out without me doing anything. This suggests itís VW doing things on their side (similar to the maintenance works referenced above).

    Iím just glad I found this forum so I know Iím not alone 🙂
     
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  5. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #35
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    Interesting! Thanks for sharing....
     
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